Introduction FileZilla can be used to upload and download files to and from Andrew File System (AFS) disk storage space. It can also be used for Linux/Unix systems to upload and download files. FileZilla supports the Secure File Transfer Protocol (SFTP). This article provides a description of how to use FileZilla. Applicability FileZilla may be used by all users with a valid and active Campus Computing ID (CCID). It is especially useful for users who cannot map AFS file storage as a network or share drive.  Procedure If FileZilla is already installed, and you are a PeopleSoft Dropbox User please visit this section. Table of Contents Installation Windows Mac Setup Peoplesoft Dropbox Users Installation: Download the FileZilla installer from https://filezilla-project.org/download.php?type=client [Note: your operating system, Mac OS or Windows, should be detected automatically]   Windows: 1. Windows should download the installer called FileZilla_3.48.0_win64_sponsored-setup.exe or similar 2. Double-click to run the installer, and follow the installation steps 3. FileZilla will appear in your Start Programs menu Mac:  1. Mac OS should download an archive fled FileZilla_3.48.0_macosx-x86.app.tar.bz2FileZilla_3.48.0_macosx-x86.app.tar.bz2 or similar 2. Double-click on the archive to copy FileZilla into Finder > Downloads 3. Drag FileZilla icon into Finder >Applications from Downloads: Setup:  1. Click on the FileZilla icon to start FileZilla 2. When the application opens, enter the information below:   Host: gpu.srv.ualberta.ca [Note: Host will add sftp:// automatically] Username: [Note: your own CCID] Password: your own CCID password Port: 22 Click on Quickconnect to log in   3. As you log in, you will be prompted whether to save your password in FileZilla:   4. If you get a security key warning, select the option to always allow 5. The application will display five panes, and the bottom four will resemble Windows Explorer or Mac Finder:   Pane 1 is a list of transactions performed by FileZilla; you may ignore it Pane 2 is a list of the folders on your local computer Pane 3 is a list of the folders on AFS Pane 4 is a list of the files in the selected folder in pane 2 Pane 5 is a list of the files in the selected folder in pane 3 6. Click on the folders in panes 2 and 3 to view the files in each folder 7. To copy files from your computer to AFS, drag and drop them from pane 4 to pane 5 8. To copy files from AFS to your computer, drag and drop them from pane 5 to pane 4   PeopleSoft Dropbox Users 1. The first time you log in using FileZilla, you will be in your personal AFS account. Your current path or location, or path, will be similar to one marked here:   2. To find your dropbox project, double click on ualberta.ca Scroll down, and double click on software Scroll down, and double click on win95 (or win2000) Scroll down, and double click on psoft Scroll down, and double click on dropbox Scroll down, and double click on your project folder   4. Now your path should look like this: You will be able to open your folders and subfolders by double-clicking them here   5. Save this path as a bookmark in FileZilla for future use by clicking on the FileZilla menu, and then Bookmarks, and then Add bookmark…     6. Choose a name for your Bookmark, and click OK:   7. To use your Bookmark, you will need to log into AFS again. You can use the Quickconnect menu to login quickly:     8. Then activate your bookmark from the Bookmarks menu  

Introduction WeChat is an instant messaging, social media, and mobile payment app.  Travellers should know that WeChat is an insecure application and that third parties can monitor its use. However, it is recognized that using WeChat for personal communication and payment services can be a reasonable way to operate and work in China effectively.  This session outlines security concerns with WeChat and recommendations for its use.   Applicability This article applies to staff travelling to China for work purposes.   Details   Overall Guidance Travellers to China may need to communicate in real-time and pay for goods and services as part of their daily activities.  When following this guidance, staff can use WeChat to communicate non-sensitive information and purchase goods in China. Please contact Logistics and Business Services via the Staff Service Center for more guidance on the financial aspects of your trip, including PCard limits and legitimate expenses. However the underlying assumption informing all support and guidance when travelling to China is that there is no completely secure method of receiving or transmitting information and that foreign entities may monitor ALL such activities.  Therefore caution should be applied per the Government of Canada's guidelines HERE and HERE for travel to China. IST recommends that you do not access any sensitive information while in China.  The definition of 'sensitive' data can be found on page 2, point 12 of the Institutional Data Management and Governance Procedure.  This does not include using Google apps to create, amend, store, or access information if done so through one of the recommended connection methods (e.g., a university-approved VPN). Using WeChat Travellers should know that WeChat is an insecure application and that 3rd parties can monitor its use.  However, it is recognized that using WeChat for personal communication and payment services is the only reasonable way to operate and work in China effectively.  This section outlines security concerns with WeChat and recommendations for its use. General WeChat Privacy and Security Concerns and Usage Guidelines Recommendations for general WeChat Users (From Privacy in the WeChat Ecosystem Explained): Avoid features delineated as "Weixin services" if possible. Many core "Weixin" services (such as Search and Channels) perform more tracking than core "WeChat" services, and by using "Weixin" services, your data is shared with an entity operating in Shenzhen, China. Disable access to your phone's microphone, camera, contacts, and location information. Apply regular security and operating system updates.  Many new security features on modern versions of Android are working to enforce permission boundaries and limit certain types of identifiers available to the application.  We recommend regularly updating for immediate access to additional security features.  The WeChat app (WeChat for Windows) collects more information from the user's smartphone/computer than Web WeChat (web/browser version); therefore, the web browser version is recommended by IST. Pay attention to the WeChat permission settings. Limit them to only those necessary for the app to function correctly. Use a strong password, and do not reuse passwords across apps/accounts.  Reset passwords when you return home.  Be sure to use a separate one for WeChat. This way, if one account gets compromised, it won't affect your other accounts.  Tips for selecting a strong password. Consider having a dedicated device for WeChat communication. Update all applications before leaving for China. Know that communications are not encrypted. Assume all conversations are monitored, and data collected may be shared with the Chinese government under its National Security laws. Be cautious and do not share sensitive information on WeChat.  Try to discuss these things in person. Be aware of your communication so as not to put other individuals at risk. Using "mini programs" within WeChat (e.g. Express 100, WiFi One Connect, MetroSearch, or DianPing) is not recommended. Limit use to the chat feature. IST recommends that any device on which WeChat is used should be configured to restrict WeChat access as much as is practical.  The default should be to block access to the microphone, camera, contacts, and location information. Frequently Asked Questions about Privacy and Security How do I restrict access to your phone's microphone, camera, contacts, and location information? To review or restrict access to my phone's microphone, camera, contacts, and location information using WeChat v8.0.16 or above: To restrict access: Go to the Me tab > My Information & Authorizations > System Permissions.   To review access: You may view system features that WeChat currently has your  authorization to use and change those authorizations by tapping Go to System Settings For users using WeChat v8.0.15 or below, you will have access to review and restrict access via your phone's system settings. Note: The setting path varies for different devices. See HERE for details. Android: Go to your device Settings > Apps & notifications > App permissions > Camera/Location/Microphone/Phone > Enable or disable WeChat from these permissions iOS: Go to your device Settings > WeChat > Enable or disable.  Locations/Contacts/Microphone/Camera Who can add me as a WeChat contact? If you have not enabled any privacy settings, anyone can add you as a contact if they have your WeChat ID, mobile phone number and email address if you've linked it with your WeChat account. You can disable anyone from finding you through your WeChat ID, phone numbers, and email in Me > Privacy > Methods for Friending Me.  For more information, click HERE. What personal data does WeChat store, and how does it use my data? Privacy Protection Summary and Privacy Policy Further Information For more information on the privacy and security of WeChat, please see the following: Privacy in the WeChat Ecosystem Explained Should We Chat? Privacy in the WeChat Ecosystem

Introduction Dymo is no longer providing updates to the Dymo Label software. Custom label created in Dymo Label software will need to be imported and saved in the replacement software Dymo Connect and possibly adjust the label formatting    Applicability Any users who needs to import custom label templates into Dymo Connect software.  Procedure The Dymo Label software has reached end of life and will receive anymore updates. The replacement software is Dymo Connect. The Dymo Connect software uses different label formats from Dymo label software and will require all current labels to be opened and then saved in Dymo Connect before they can be printed. The Dymo conversion process may cause errors in the label formatting, so it is highly recommended to check each label after conversion. Open Dymo Connect.  Click on open, then click Browse The default location for the Dymo Label software custom labels can be found in Documents\DYMO Label\Labels, otherwise browse to the saved location. Select the label you would like to import and click Open. Confirm your label's formatting is correct, adjust where needed but do not change object names. When complete, click File>Save as Browse to Documents\DYMO Connect. Name your file and click Save. Label import complete.

Introduction This article goes over what Kandji is and how it is implemented at the University of Alberta. Applicability This article is for anyone at the UofA who uses an Apple computer enrolled in the Kandji system. Details Kandji is a Mobile Device Management (MDM) platform that is used to manage Apple computers. It has the capability to install/update applications, run scripts, enforce Operating System updates, and apply policies to a computer. An MDM solution like this is required for Apple computers because they cannot be managed through a central computer domain like PCs can. When a system is enrolled in Kandji, it checks in with the Kandji servers periodically throughout the day (when internet is available) to see if there's anything new that needs to be downloaded and/or applied. Appearance Once a computer is enrolled in Kandji, you will see a bee icon on the menu bar in one of two states: Normal: Attention needed: Clicking on the icon will bring down a quick menu where you can access Kandji's Self Service application, or see any updates that need to be applied: The Self Service application is where you can install applications that are not installed by default (e.g. Google Drive or Microsoft Outlook) or HP/Xerox printer drivers: You can also click Device Info to see information about your computer, and to perform a manual Sync with Kandji if needed (manual syncs are useful so that you can be sure your system is up to date before something like a meeting): More information about Self Service can be accessed at this KB article from Kandji. Managed OS Updates This feature makes sure that the operating system on a computer is kept up to date. An enforcement period is set based on what type of update is released: Major macOS updates (e.g. going from macOS 14 to macOS 15) are enforced 6 months after Apple releases them. Minor macOS updates (e.g. going from macOS 14.1 to macOS 14.2) are enforced 2 weeks after Apple releases them. Rapid Security Responses (macOS 14+) are enforced 2 days after Apple releases them. After the deferral period (set below by the Software Update setting), a user will be able to install an update themselves. Kandji has written an article describing how a user will experience this. Applications There are a few different kinds of applications that Kandji installs: Applications installed or updated during a computer's initial enrollment in Kandji for which updates are enforced. When an update for one of these applications comes out, Kandji will install it right away as long as the application isn't open. If it is open, the user will be notified that an update needs to be applied and that they have 7 days to do it. At the end of that period, if the application has not been closed, Kandji will force the application to close and install the update. At any point during that period the user can choose to do the update manually by clicking the Kandji icon and clicking the update button next to the application. These applications are mandatory and, if not found on the system, will be reinstalled during the computer's next check-in with Kandji: Cisco Secure Endpoint (campus security software) Lansweeper Agent (campus network inventory software) These applications can be removed by the user but will be updated if they are installed: Adobe Acrobat Reader Google Chrome Microsoft Office (Excel, PowerPoint, Word) - macOS 13 and above Mozilla Firefox VLC Applications installed once during the initial enrollment for which updates are not enforced. List: Microsoft Office Serializer (installs the UofA site license for Office for Mac) - macOS 12 and above OpenJDK (also available in Self Service) Applications available in Self Service for which updates are enforced. These are not installed during the initial enrollment. If they are installed then they follow the same enforcement method/timeframe as the first type of application in this list. List: Citrix Workspace Google Drive Microsoft Auto Update Microsoft Office (OneNote, Outlook) - macOS 13 and above Microsoft Teams Thunderbird Zoom Applications available in Self Service for which updates are not enforced. These are not installed during the initial enrollment. List: Cisco AnyConnect (campus VPN software, this updates itself) HP Printer Drivers (v6.1.0.1 from HP) Xerox Printer Drivers - macOS 12 and above Scripts There are a few scripts that Kandji runs on each computer: Remove Munki This script is used for removing the Munki service from computers. Munki was one of the MDM solutions we had tried before going with Kandji. It runs only once on each computer. Remove Oracle Java This script checks daily to see if Oracle Java has been installed and removes it if found. The terms of Oracle's license agreement prohibit installation of their software on our computers without a license agreement in place, which we do not have. Install Rosetta for Apple Silicon This script installs the Rosetta software on Silicon based Macs (the ones where they have an Apple "M" processor). This allows for software written for the previous generation of Macs, those that had Intel processors, to work on these newer systems. Settings These are the settings that are enforced: Auditing Policies Secure access to audit records. Set retention for security auditing to 60 days or 1024MB. Computer Name and Localhost Name Set Computer Name to the serial number. Date & Time Ensure date and time is set automatically using time.apple.com. Note: We initially used the campus time server (time.srv.ualberta.ca), but we were seeing a lot more errors using it, so we switched back to Apple's time server. The offset between to the two servers is usually only microseconds. Ensure time is within appropriate limits. Energy Saver Desktops Turn off display after 30 minutes of inactivity. Start automatically after power failure. Portables on Battery Turn off display after 20 minutes of inactivity. Put hard disks to sleep when possible. Portables on AC Power Turn off display after 30 minutes of inactivity. Fast User Switching Enabled (some OS versions allow for changes to the way the menu bar icon appears). File and Folder Permissions Check Applications folder for appropriate permissions. Check System folder for world writable files. Enable System Integrity Protection (SIP). Secure user home folders. FileVault (device encryption) Enabled on all computers. Recovery keys are escrowed to the Kandji servers. Report encryption status of attached APFS and CoreStorage volumes. Gatekeeper Allow apps downloaded from anywhere (disable Gatekeeper). IPv6 Disable IPv6. Log Retention Set retention for install.log to 365 days. Login & Background Items Specifies that specific background/login applications can't be disabled: All Cisco applications. Microsoft Auto Update Helper Microsoft Volume License Helper Other apps that are automatically installed/update (e.g. Adobe Acrobat Reader DC) may have items in this list as well. Login Window Disable automatic login. Display password hint after 4 failed attempts. Show a list of users on the computer. Show the input menu and additional computer details in the menu bar. Show the message "For UofA computer help please call the Staff Service Centre @ 780-492-8000.". Media Access All media types allowed. Disable media auto actions (e.g. running the install file on an inserted application disk). Passcode Require alphanumeric passcode. Minimum Passcode Length: 8 characters Minimum Complex Characters: 1 character Passcode History: 5 previous passwords not allowed Require Passcode After Sleep or Screen Saver Begins: 1 minute Maximum Failed Attempts Before Account Lockout: 10 Account Lockout Duration: 2 minutes Privacy Enable/monitor Location Services. Restrictions Allow deprecated TLS versions in Safari. Disallow sending diagnostics and usage data to Apple. Disallow Spotlight internet search results. Disallow use of Content Caching service. Safari Disable the automatic run of safe files in Safari. Manage Safari Location Services: Prompt for each website. Sharing Disable HTTP Server. Disable NFS Server. Software Update Check for OS updates. Install system data files and security updates. This automatically downloads and installs Security Responses, system data files and security updates, including XProtect, MRT, and Gatekeeper. Defer updates by type: When an update is deferred it means the user won't be able to see it in the Software Update section of their System Settings/Preferences until after the deferral period is over. Major macOS updates (e.g. going from macOS 14 to macOS 15) by 60 days. Minor macOS updates (e.g. going from macOS 14.1 to macOS 14.2) by 7 days. Non-OS updates (e.g. Safari updates) by 7 days. Disallow macOS beta release installation. Spotlight Disable Spotlight Suggestions. Sudo Use a separate timestamp for each user/tty combo. System Preferences Lock "Profiles" pane in macOS 12 and below. Require an administrator password to access system-wide preferences. Terminal Enable Secure Keyboard Entry. Time Machine Monitor encryption status of Time Machine volumes. Unlock Options Disable the ability to login to another user's active and locked session. User Accounts Don't allow guests to connect to shared folders. Don't allow the Guest user to log in. Remove the Guest user home folder. Wi-Fi Show Wi-Fi status in menu bar.

Introduction This KB will discuss how Google Meet works within Virtual Computer Services (VCS), some of the limitations, and drawbacks of using it within VCS. Applicability This article will apply to anyone supporting or using Google Meet inside of VCS. Details The Google Meet platform for video calls runs within a web browser rather than it's own software application. Because of this, there are limited Audio & Video optimizations that can be applied to Google Meet meetings. Unlike Zoom or Microsoft Teams, which either have a separate plugin that can be installed, or native optimizations within Citrix Workspace App, no such optimizations exist for Google Meet. This means that using Google Meet through VCS will not provide an optimal user experience, or may present inconsistent behavior when interacting with audio or video devices.   Common issues found with Google Meet in VCS: Webcam only showing  a black screen Delayed/garbled audio Low resolution video Meeting freezes or delayed when showing other participants video. For these reasons, IST recommends NOT using Google Meet inside of VCS, as there will likely be a diminished user experience, or will not work as expected. Instead the recommended way, is to run your meeting on your physical endpoint in the web browser.  Recommended method When using your physical device to host or join a meeting, you can still have VCS running, since VCS is basically running inside of an application.  If you have VCS spanned across two (or more) monitors, then you can either: Leave it spanned across both displays, and minimize/restore VCS as necessary throughout the meeting. Clicking Home in the Citrix toolbar will minimize VCS. Convert VCS into Windowed mode, and move it onto a single display, and have the meeting open on the screen that is not showing VCS. Having more than one monitor is handy, but not required. It just means that you may need to flip between your meeting and your VCS session if working from a single monitor. You would have the same challenges if Google Meet was running inside VCS or not.   If you need to present or share your screen, you can still present the VCS window or your entire monitor (more applicable if using multiple monitors) as shown below. You can change the type of content you are sharing by clicking on the Window or Entire Screen tab along the top. When you are sharing just a Window, you can see the VCS icon as an item to share.   Using Google Meet inside VCS This method is unsupported by IST and no further troubleshooting will be provided, since there is no official support on the software platforms or through the software developers.  The troubleshooting steps in this section are to be considered best effort based on IST's testing.  1) Change the way your webcam is used within VCS, by switching it to Generic mode. You can find this drop down menu from the little back box at the top of your VCS session. Find your webcam in the list, you can hover over the name (ex. Logitech Inc. Logitech...) to verify you have the right device. Just below the name, it shows the current mode that USB device is using, and on the right side, is a button you can click to switch to generic. Note: This may affect other video meeting platforms like Zoom or MS Teams, and lead to a negative experience if you don't switch it back, since generic mode disconnects the webcam from your physical computer, and "moves" it into the VCS session. This will then make the webcam unavailable when using Zoom or MS Teams until you switch it back. It may also have problems switching back and forth between Optimized and Generic mode if Windows determines that the webcam is still in use, and in some cases you may find you may need to do a combination of unplugging the webcam, restarting your VCS session, restarting your physical computer, or both. It is also advisable to switch the mode prior to joining your meeting. By making this change, testing has shown that the video should work a bit more consistently, however sometimes getting the video to show up at all isn't always consistent, depending on if the Webcam can be "moved" into the VCS session seamlessly or if the physical device thinks it is still in use. Audio does not seem to improve when making this same change, and often has extra latency between seeing a person talk, and hearing what they are saying, so it is advised to leave your audio device as is. If you use your webcam as your microphone, then likely it'll suffer from the same latency issues, since the webcam is now going over the generic channel.

Introduction This article outlines the process to export a OneNote notebook that is stored in an @ualberta.ca O365 OneDrive. Applicability This article is intended for use by users of @ualberta.ca Office365. Procedure - Windows Open your notebook in OneNote. Ensure that you use the ‘OneNote’ application, NOT ‘OneNote for Windows 10’     Use the File menu to export your notebook. Select File > Export > Notebook > OneNote Package (*.onepkg) and click Export. Select a location for the ‘OneNote Single File Package’, enter a name and then click on save. To open your exported notebook in OneNote: Select File > Open > Browse. In the dropdown choose ‘OneNote Single File Package’. Select your exported notebook and click ‘Open’.   If you would like to sync this notebook to a different OneDrive account you can do the following: Right-click on the notebook in OneNote and then click properties Click on ‘Change Location’ Select the ‘Notebooks’ folder in your OneDrive and click ‘Select’. You’re notebook will be uploaded to OneDrive and changes will begin syncing automatically.   Procedure - Mac  NOTE: OneNote for Mac does not have the ability to open or save local OneNote files. It can only work with OneNote files in OneDrive. You will need a Personal OneDrive account in order to complete the following procedure. Connect your personal OneDrive account to OneNote for Mac by following these Microsoft instructions: https://insider.microsoft365.com/es-mx/blog/manage-your-storage-accounts-from-mac Create a new OneNote notebook and make sure it is stored in your personal OneDrive account. Copy sections from your OneNote notebook into the notebook that you created in Step 2 by following these Microsoft instructions: https://support.microsoft.com/en-us/office/move-or-copy-notes-in-onenote-for-mac-7faf1c7f-d6c6-420e-a65c-5ac7c6f6ec27

Introduction This article outlines some steps you can take to troubleshoot connecting to your @ualberta.ca Office 365 account. Applicability This article is intended for use by users of @ualberta.ca Office365. Procedure Please try the following procedures in order. If any steps below resolve your issue, you don't need to continue following the rest. Sign-out of Office apps: Attempt signing out of all Office apps on your computer and then try signing back into Office using your CCID (ccid@ualberta.ca) For information on how to sign out of Office apps, please see this Microsoft article. If you still can't sign in, try the following (on the following steps, please replace 'ccid' with your actual CCID): Enter ccid@ualberta.onmicrosoft.com as the username and click Next It will ask you to enter the username again (it should be pre-populated with ccid@ualberta.onmicrosoft.com). This time, enter ccid@ualberta.ca and click Next. It should now accept ccid@ualberta.ca, and you will be prompted for your password. Remove Work/School account from your computer: Remove the @ualberta.ca 'Work/School' account from your computer. Restart your computer. Try signing into Office using your CCID (ccid@ualberta.ca) For information on how to remove the 'Work/School' account from your computer, please see this Microsoft Article. Choose your Windows version and then look under the section titled 'Add work or school accounts to your PC'. PC Only - Reset your Office licenses: If on a Windows device, the 'Microsoft Support and Recovery Assistant' is built into the help section now. *NOTE* Microsoft Support and Recovery Assistant doesn't seem to work all the time. Signing out of the Office application and doing steps 2 and 3 seems to work better. When asked to sign in, please sign in with your ccid@ualberta.ca account. Follow the on-screen instructions. Link to reset tool https://aka.ms/SaRA-OfficeActivation-Reset Mac Only - Reset your Office licenses: Download and run 'Office Reset' Follow the instructions in the installer. When you get to the 'Installation Type' section, select 'Reset License and Sign-In' Continue following the instructions in the installer. When it is complete, restart your Mac and attempt to sign in to Office apps using your CCID (ccid@ualberta.ca) CCID@ualberta.onmicrosoft.com Account Issue If you try to sign into Word using Office 365 and it directs you to an account that shows "ccid@ualberta.onmicrosoft.com," then follow the steps below. 1. At the Word login page, type your username as "ccid@ualberta.onmicrosoft.com", the login screen will refresh and still show the username you entered. 2. Delete that username and type in your ualberta email "ccid@ualberta.ca" 3. It should direct you to a green coloured login screen asking for your ccid password. 4. It will then prompt if you want to "Stay signed in to all your apps." Click on "No, sign in to this app only." Uninstall/Reinstall Office (PC): Follow the instructions in this Microsoft Article to uninstall Office365 from your PC. Restart your PC. Follow the instructions in this Microsoft Article to install Office365 on your PC. Be sure to sign in with your ccid@ualberta.ca. Uninstall/Reinstall Office (Mac): Follow the instructions in this Microsoft Article to uninstall Office365 from your Mac. Restart your Mac. Follow the instructions in this Microsoft Article to install Office365 on your Mac. Be sure to sign in with your ccid@ualberta.ca. iOS Account Reset: Close all Office apps. Go to Settings Tap to select one of your Office for iOS apps, such as Word or Excel Under RESET: tap Reset Slide to enable 'Delete Login Credentials' Start one of your Office for iOS apps Sign in using your CCID (ccid@ualberta.ca) Now, exit and try opening one of the Office apps.

Introduction This article outlines why you might be receiving a license deactivation warning for O365 and the steps you can take to resolve it. Applicability This article is intended for use by users of @ualberta.ca Office365. Why you are receiving the deactivation warning If you are a current staff member or student of the UofA you are most likely receiving this warning because you recently changed roles with the UofA and your new role has triggered a license change in O365. If you are no longer a staff member or student of the UofA then you are receiving this notice because you no longer entitled to an Office 365 license from the UofA and your license will be deactivated soon. Resolving the problem If you are a current staff member or student of the UofA you can resolve this problem by signing back into the Office 365 apps using your University of Alberta email address and password: Open a Microsoft App, such as Word or Excel. Windows: sign in/out is located in the top-right corner of the application. Mac: sign in/out is under the first menu of the application (ie for Excel its under the Excel menu). Once you have signed in to Office 365 apps please wait 30 minutes as it can take this long for the license to sync with your application. If your Office 365 apps are still deactivated after 30 minutes, go to the Account section inside one of the Office 365 apps and click the Update license button.

Introduction For VCS users who are moving to Windows 11, the user profile migration is user driven, and this guide is to assist users in performing the steps necessary to move from Windows 10 to Windows 11. Applicability This article applies to anyone who uses or administrates VCS, and needs to move profile settings from Windows 10 to Windows 11. Details With Windows 10 support from Microsoft ending in October of 2025, IST is making the upgrade to Windows 11 on VCS to ensure the University continues to get security and performance updates. With shifting to a completely new operating system, this means that a new user profile is used for Windows 11. A user profile is a section of operating system where your personalized settings are stored. Things like what mapped drives and printers you connect to, application specific settings, what wallpaper you set, etc are stored in your user profile. While certain settings can be moved from a Windows 10 profile to a Windows 11 profile, a full copy of the user profile, or accessing a Windows 10 profile from a Windows 11 computer will generally work, but extensive testing has shown that there is a high probability of introducing quirky and hard to fix issues over the long haul. Due to this reason, it is recommended to setup a NEW profile, and re-apply settings, or application configurations. This is a very similar process if you were to get a new PC. Steps: 1. Launch a Windows 11 VM 2. Run the Migration Tool 3. (Optional) Sign into Google Chrome 4. (Optional) Change default browser 5. (Optional) Change default Applications (PDF, Image, etc) 6. (Optional) Set a desktop wallpaper 7. (Optional) Map a Network drive 8. (Optional) Map a Network printer 8. (Optional) Move Start menu to the left side 9. (Optional) Set default printer 10. (Optional) Change to dark mode 11. (Optional) Pin Apps to the Taskbar 13. Advanced Tools & Resources Launch a Windows 11 VM If you've been enabled to use Windows 11, then you'll see it as an option to launch on the VCS web portal. Run the Migration Tool NOTES: Running this migration tool is NOT mandatory, but if you were using Windows 10 within VCS, we recommend running it to bring over your existing settings. Following some of the other items in this guide may still be helpful if you choose not to run this tool. If you were accessing a DARC virtual desktop through VCS, then this migration tool is not compatible with that environment, and this tool should be skipped. The Windows 11 migration tool will reapply some of the most important settings you had in Windows 10 to Windows 11, such as mapped network drives, mapped network printers, MS Edge bookmarks (if applicable), Firefox bookmarks (if applicable), MS Office templates, and custom Office dictionaries. To start the migration tool, click on the Start menu, then type "Win11", you will then see the Win11 Migration item show. Go ahead and click on it. Then click Open As the migration tool runs, if you have a large number of printers attached to your profile, it will take a number of minutes likely to reinstall them all. Once the tool is done, you'll be prompted to logoff to save the profile settings. IMPORTANT: After the tool logs you off, be sure to wait at least 2 minutes before launching Windows 11 VM again. This is to ensure background tasks have completed. Sign into Google Chrome To sign into Google Chrome and synchronize your bookmarks follow the steps below. Open Google Chrome Enter your ccid@ualberta.ca email address. Enter your CCID and password into the University of Alberta authentication page. Complete the login with the multifactor authentication When asked to Turn on sync, click Yes, I'm in. Change Default Browser Windows 11 defaults to Microsoft Edge as the default web browser. If you wish to use a different browser as your default, then you can follow the steps below to change your default. In this case we'll use Google Chrome as an example. When you open a non-default web browser, you'll be notified if it isn't set as the default browser, with a button to set it as the default. After a few moments, you'll see the next screen. Scroll down until you see the two entries HTTP and HTTPS, click on one of them. Select your browser of choice, then click on Set Default. Note: by changing either HTTP or HTTPS settings, it will automatically change the default for the other. This window can now be closed. Change Default Applications (such as PDF, images,etc) *The following instructions can apply to any file type, but this example, we'll be setting the default application for PDF files.* By default PDF files are set to open within Microsoft Edge (can be changed to another browser of choice). The advantages of this is that using a browser to view PDF files is much faster than using a full PDF viewer/editor like Adobe Acrobat. However, if you need to fill out PDF forms, then you may need the functionality of purpose built PDF reader like Foxit PDF Reader, or if you need to create/edit PDF files you may need a full PDF Editor such as Adobe Acrobat Pro. Find any existing PDF file, right click on it, hover over Open With, then select Choose another app. (Note: selecting an app from this screen will work, but only for opening this one file, and the default will not change) Next, choose your preferred PDF application, then click on Always. Which sets it as the default. Set a Desktop Wallpaper Find the picture file (.jpg, .png, etc) right click on it, and select Set as desktop background. Mapping a Network Drive Open File Explorer on the taskbar. Once in File Explorer. Right click on This PC on the left side, then select Map network drive... On the next window, select a drive letter you want to use, then enter the network folder you want to connect to. If you are connecting to an AHS network drive, be sure to click on Connect using different credentials. Note: Please see the Advanced resources section of this KB article for help determining the network folder address to use if you had it in Windows 10 VCS. If you clicked on Connect using different credentials. A new windows comes up asking for your username and password. If you are mapping an AHS drive, be sure to start your username with "healthy\". This tells the computer to use your AHS username instead of your UofA account. And lastly, put a checkmark in Remember my credentials. Then click Ok. Map a Network Printer If you want to add a network printer from the print server, open File Explorer, and browse to \\med-print01 Browse for the printer you want to add, right click on it, and then select Connect. While the printer is being added, you'll see. When that window closes, the printer should be available to print to. Move the Start menu to the left side Right click on the taskbar, then choose Taskbar settings. Next, click on Taskbar Behaviors. Lastly, click on Center, under the Taskbar alignment setting to toggle to the left. Setting a default Printer Click on the Start Menu, then click on Settings. On the left side, click on Bluetooth & devices. Then click on Printers & scanners. Then click on the printer you'd like to use as the default. Lastly, click on Set as default. Change to Dark mode Right click on the desktop, then click on Personalize Then click on Colors Lastly, click on where it says Light, this option will show a drop down menu to change it to Dark. Pin Apps to the Taskbar Start by opening the application you want to pin. The running application will show on the Taskbar, right click on the application's icon, and click on Pin to Taskbar. Advanced Tools & Resources Finding previous mapped drives and printers: Open File Explorer and browse to \\med-vcs-profile\xendesktop Then double click on the folder labelled as your username The following two files contain a history of the mapped drives and printers you've used in the past. Using this info, you have the details of how to map a network drive, or map a network printer.

Introduction This article will explain the usage of Dell Command | Update (DCU). Dell Command | Update is a standalone application for Dell client systems that simplifies the process of updating software like BIOS, firmware, drivers, and applications. It ensures your system stays current, compatible, and healthy by providing a centralized method for updates. Applicability The target audience of this article is anyone wishing to learn about DCU. DCU runs only on Dell computers. It is installed on most Dell computers, if you have a Dell computer and are unable to find DCU on it please contact the Staff Service Centre. This article is primarily aimed at users whose computers are joined to the following domains: sts.ad.ualberta.ca engineering.ualberta.ca ualibrary.ualberta.ca registrar.ualberta.ca med.ualberta.ca Details DCU runs automatically every Saturday at 9PM and again at 10PM and installs any updates that it finds. If a restart is required it can be deferred for 24 hours up to 3 times. DCU can be run manually in two ways. From the installed application. To run DCU follow these instructions. Press the Windows key on your keyboard, to the left of your spacebar. A window with a search field will open. Begin typing the words Dell Command. In the search results click Dell Command | Update Windows 11 Windows 10 Click the Check button to check for updates. If updates are found you may click View Details to see more about the available updates, or Install to install the updates. Please note that some updates require your computer be restarted to complete the installation. If you must restart please save and close all of your work. While updates are being installed do not change or remove the power source for your computer or attached peripherals. If your computer has a BIOS password set you will not be able to update the BIOS using this method. Please use method 2 if you encounter an error updating the BIOS using this method. From the Software Center Open Software Center by clicking the Software Center icon on your desktop or using the following method: Press the Windows key on your keyboard, to the left of your spacebar. A window with a search field will open. Begin typing the words Software Center. In the search results click Software Center In Software Center click the Applications tab. Click Dell Command | Update Check. Click Install or Reinstall. It may seem like nothing is happening, please be patient. Read the warning on the window that comes up. You may click defer to not run the program at this time, be aware that you may only defer one time. Click Continue to run DCU. DCU will automatically continue in 10 minutes if no action is taken. If DCU is already open on your computer you will see the window below. Click Close Programs to automatically close DCU continue. Click Defer (if available) to defer running DCU. Close DCU manually and click Continue to continue running DCU DCU will run. If an update is installed that requires a restart you will see this window. You have the option to click Restart Now or Minimize the window. Please save and close all of your work at your earliest convenience. While updates are being installed do not change or remove the power source for your computer or attached peripherals. When DCU is finished running you will see this window. FAQ When will Dell Command | Update check for updates? Computers connected to MECM in sts.ad.ualberta.ca are scheduled to run BIOS update scans every Saturday at 9PM. The Dell Command | Update application scans for updates every Saturday at 10PM.