Introduction This Knowledge Base article will explain how to install the Citrix Workspace App and get connected to Virtual Computer Services (VCS) on a Chromebook or ChromeOS system.   Applicability This article applies to anyone using or supporting VCS on a Chromebook or ChromeOS system.   Details VCS can be connected to from a Chromebook, or a system running Chrome OS. The Citrix Workspace App will need to be installed onto ChromeOS. ChromeOS is not fully featured the same way that Windows or Mac is for using VCS, however, Chrome OS can be used for basic access to VCS, but should not be relied upon for use with peripherals and video conferencing.   1. Start by launching the Google Web Store by clicking on the icon in the bottom left. 2. Type in Web Store in the search 3. From the Web Store search, type in Citrix Workspace, and press Enter. 4. Scroll down to the Apps section, and click on Citrix Workspace for ChromeOS. 5. Click on Add to Chrome   6. Click on Add App on the privacy/system requirements prompt   7. You can verify that Citrix Workspace App is installed by clicking on the circle button in the bottom left corner and typing Citrix Workspace. If you see the Citrix Workspace icon as shown below, that means it is installed.   8. Next, browse to the VCS website. https://vcs.med.ualberta.ca, and start the login process by entering your MedID. 9. Once you're signed in, click on the Windows 10 icon to launch VCS.   10. The connection file is downloaded, and must be clicked on manually from the Download Manager to launch Citrix Workspace app and connect to your VCS desktop.   You should now be loaded into VCS with your user profile. You can visit the VCS Support Guide for tips on how to use VCS. While the guide is mostly geared towards Windows and Mac users, some of the same principles will still apply for ChromeOS. Keywords: VCS,Chromebook,ChromeOS,Citrix,workspace

Introduction FileZilla can be used to upload and download files to and from Andrew File System (AFS) disk storage space. It can also be used for Linux/Unix systems to upload and download files. FileZilla supports the Secure File Transfer Protocol (SFTP). This article provides a description of how to use FileZilla. Applicability FileZilla may be used by all users with a valid and active Campus Computing ID (CCID). It is especially useful for users who cannot map AFS file storage as a network or share drive.  Procedure If FileZilla is already installed, and you are a PeopleSoft Dropbox User please visit this section. Table of Contents Installation Windows Mac Setup Peoplesoft Dropbox Users Installation: Download the FileZilla installer from https://filezilla-project.org/download.php?type=client [Note: your operating system, Mac OS or Windows, should be detected automatically]   Windows: 1. Windows should download the installer called FileZilla_3.48.0_win64_sponsored-setup.exe or similar 2. Double-click to run the installer, and follow the installation steps 3. FileZilla will appear in your Start Programs menu Mac:  1. Mac OS should download an archive fled FileZilla_3.48.0_macosx-x86.app.tar.bz2FileZilla_3.48.0_macosx-x86.app.tar.bz2 or similar 2. Double-click on the archive to copy FileZilla into Finder > Downloads 3. Drag FileZilla icon into Finder >Applications from Downloads: Setup:  1. Click on the FileZilla icon to start FileZilla 2. When the application opens, enter the information below:   Host: gpu.srv.ualberta.ca [Note: Host will add sftp:// automatically] Username: [Note: your own CCID] Password: your own CCID password Port: 22 Click on Quickconnect to log in   3. As you log in, you will be prompted whether to save your password in FileZilla:   4. If you get a security key warning, select the option to always allow 5. The application will display five panes, and the bottom four will resemble Windows Explorer or Mac Finder:   Pane 1 is a list of transactions performed by FileZilla; you may ignore it Pane 2 is a list of the folders on your local computer Pane 3 is a list of the folders on AFS Pane 4 is a list of the files in the selected folder in pane 2 Pane 5 is a list of the files in the selected folder in pane 3 6. Click on the folders in panes 2 and 3 to view the files in each folder 7. To copy files from your computer to AFS, drag and drop them from pane 4 to pane 5 8. To copy files from AFS to your computer, drag and drop them from pane 5 to pane 4   PeopleSoft Dropbox Users 1. The first time you log in using FileZilla, you will be in your personal AFS account. Your current path or location, or path, will be similar to one marked here:   2. To find your dropbox project, double click on ualberta.ca Scroll down, and double click on software Scroll down, and double click on win95 (or win2000) Scroll down, and double click on psoft Scroll down, and double click on dropbox Scroll down, and double click on your project folder   4. Now your path should look like this: You will be able to open your folders and subfolders by double-clicking them here   5. Save this path as a bookmark in FileZilla for future use by clicking on the FileZilla menu, and then Bookmarks, and then Add bookmark…     6. Choose a name for your Bookmark, and click OK:   7. To use your Bookmark, you will need to log into AFS again. You can use the Quickconnect menu to login quickly:     8. Then activate your bookmark from the Bookmarks menu  

Introduction This document explains the recommended settings for Google Chrome profiles within Virtual Computer Services (VCS).   Applicability This article is for anyone using or supporting VCS, and using Google Chrome.   Details As of Google Chrome version 118, released in Oct 2023, Google Chrome is changing some things under the hood. Normally these changes go unnoticed, and are handled automatically.  Due to how Google Chrome is updated and managed on VCS, IST has identified a scenario where you may lose access to your Google Chrome bookmarks, history and/or other Google Chrome settings. When this update is applied in VCS, it causes you to load a blank Google Chrome profile, and therefore you won’t have your personalized settings. Because of this, IST will hold back on applying this update on VCS for as long as we can while the recommended action is done. Recommended Action: IST recommends using the Sign In & Sync feature that is built into Chrome. This will save your bookmarks, browsing history, settings to your Google account (which is your UofA email account as well). *NOTE* If you are already signed into Chrome and use the Sync feature, you can stop reading this document. To determine if you are already signed into Chrome, you can go to step 3, which will explain what to look for. 1. There are a few ways to sign into Google Chrome. Generally upon first startup, you'll be asked to sign in. 2. Or if you see the Sign in button in the top right when at the Google webpage. 3. If you see anything other than the non-descript user on the user icon, then it means you are NOT signed into Google Chrome. You can choose to click on "Turn on sync..." to sign in as well. 4. You'll be asked for your UofA email address (ccid@ualberta.ca). 5. Once entered, click Next. 6. Now you'll be asked for your CCID and password using the University of Alberta Single Sign On portal. 7. Followed by your Two Factor Authentication verification. 8. And verify that it is your account by clicking on Continue. 9. When asked if you want to turn on sync, Click on "Yes, I'm in". 10. If you've ever signed in with this account before. You may see an error in the toolbar. This usually means that you need to supply the passphrase you used originally to secure the Chrome settings. Click on Error, then click on Enter passphrase. 11. Enter the passphrase you used originally to configure your account. If you don't remember the passphrase you originally used, you can click on the link just below the textbox that says "reset sync". Then skip to Step 13. 12. Once entered correctly, you'll see that it is Syncing to youremail@ualberta.ca  13. If you don't remember the passphrase you may have setup previously, you can click on the  Down at the bottom of the page, you have the option to clear the data stored with your account, which includes resetting your passphrase.

Introduction WeChat is an instant messaging, social media, and mobile payment app.  Travellers should know that WeChat is an insecure application and that third parties can monitor its use. However, it is recognized that using WeChat for personal communication and payment services can be a reasonable way to operate and work in China effectively.  This session outlines security concerns with WeChat and recommendations for its use.   Applicability This article applies to staff travelling to China for work purposes.   Details   Overall Guidance Travellers to China may need to communicate in real-time and pay for goods and services as part of their daily activities.  When following this guidance, staff can use WeChat to communicate non-sensitive information and purchase goods in China. Please contact Logistics and Business Services via the Staff Service Center for more guidance on the financial aspects of your trip, including PCard limits and legitimate expenses. However the underlying assumption informing all support and guidance when travelling to China is that there is no completely secure method of receiving or transmitting information and that foreign entities may monitor ALL such activities.  Therefore caution should be applied per the Government of Canada's guidelines HERE and HERE for travel to China. IST recommends that you do not access any sensitive information while in China.  The definition of 'sensitive' data can be found on page 2, point 12 of the Institutional Data Management and Governance Procedure.  This does not include using Google apps to create, amend, store, or access information if done so through one of the recommended connection methods (e.g., a university-approved VPN). Using WeChat Travellers should know that WeChat is an insecure application and that 3rd parties can monitor its use.  However, it is recognized that using WeChat for personal communication and payment services is the only reasonable way to operate and work in China effectively.  This section outlines security concerns with WeChat and recommendations for its use. General WeChat Privacy and Security Concerns and Usage Guidelines Recommendations for general WeChat Users (From Privacy in the WeChat Ecosystem Explained): Avoid features delineated as "Weixin services" if possible. Many core "Weixin" services (such as Search and Channels) perform more tracking than core "WeChat" services, and by using "Weixin" services, your data is shared with an entity operating in Shenzhen, China. Disable access to your phone's microphone, camera, contacts, and location information. Apply regular security and operating system updates.  Many new security features on modern versions of Android are working to enforce permission boundaries and limit certain types of identifiers available to the application.  We recommend regularly updating for immediate access to additional security features.  The WeChat app (WeChat for Windows) collects more information from the user's smartphone/computer than Web WeChat (web/browser version); therefore, the web browser version is recommended by IST. Pay attention to the WeChat permission settings. Limit them to only those necessary for the app to function correctly. Use a strong password, and do not reuse passwords across apps/accounts.  Reset passwords when you return home.  Be sure to use a separate one for WeChat. This way, if one account gets compromised, it won't affect your other accounts.  Tips for selecting a strong password. Consider having a dedicated device for WeChat communication. Update all applications before leaving for China. Know that communications are not encrypted. Assume all conversations are monitored, and data collected may be shared with the Chinese government under its National Security laws. Be cautious and do not share sensitive information on WeChat.  Try to discuss these things in person. Be aware of your communication so as not to put other individuals at risk. Using "mini programs" within WeChat (e.g. Express 100, WiFi One Connect, MetroSearch, or DianPing) is not recommended. Limit use to the chat feature. IST recommends that any device on which WeChat is used should be configured to restrict WeChat access as much as is practical.  The default should be to block access to the microphone, camera, contacts, and location information. Frequently Asked Questions about Privacy and Security How do I restrict access to your phone's microphone, camera, contacts, and location information? To review or restrict access to my phone's microphone, camera, contacts, and location information using WeChat v8.0.16 or above: To restrict access: Go to the Me tab > My Information & Authorizations > System Permissions.   To review access: You may view system features that WeChat currently has your  authorization to use and change those authorizations by tapping Go to System Settings For users using WeChat v8.0.15 or below, you will have access to review and restrict access via your phone's system settings. Note: The setting path varies for different devices. See HERE for details. Android: Go to your device Settings > Apps & notifications > App permissions > Camera/Location/Microphone/Phone > Enable or disable WeChat from these permissions iOS: Go to your device Settings > WeChat > Enable or disable.  Locations/Contacts/Microphone/Camera Who can add me as a WeChat contact? If you have not enabled any privacy settings, anyone can add you as a contact if they have your WeChat ID, mobile phone number and email address if you've linked it with your WeChat account. You can disable anyone from finding you through your WeChat ID, phone numbers, and email in Me > Privacy > Methods for Friending Me.  For more information, click HERE. What personal data does WeChat store, and how does it use my data? Privacy Protection Summary and Privacy Policy Further Information For more information on the privacy and security of WeChat, please see the following: Privacy in the WeChat Ecosystem Explained Should We Chat? Privacy in the WeChat Ecosystem

Introduction Dymo is no longer providing updates to the Dymo Label software. Custom label created in Dymo Label software will need to be imported and saved in the replacement software Dymo Connect and possibly adjust the label formatting    Applicability Any users who needs to import custom label templates into Dymo Connect software.  Procedure The Dymo Label software has reached end of life and will receive anymore updates. The replacement software is Dymo Connect. The Dymo Connect software uses different label formats from Dymo label software and will require all current labels to be opened and then saved in Dymo Connect before they can be printed. The Dymo conversion process may cause errors in the label formatting, so it is highly recommended to check each label after conversion. Open Dymo Connect.  Click on open, then click Browse The default location for the Dymo Label software custom labels can be found in Documents\DYMO Label\Labels, otherwise browse to the saved location. Select the label you would like to import and click Open. Confirm your label's formatting is correct, adjust where needed but do not change object names. When complete, click File>Save as Browse to Documents\DYMO Connect. Name your file and click Save. Label import complete.

Introduction This KB goes over how to resolve the "Adobe Acrobat license has either expired or has not been activated error". Applicability This article applies to anyone using or supporting Adobe Acrobat Pro 2020 on Virtual Computer Services (VCS) Details This error come up usually when trying to launch Adobe Acrobat Pro 2020 from the context menu of a PDF file. The error shown is: To resolve this error: 1) Open the Task Manager within VCS. Right click on the task bar and click on task manager. 2) Click on the Details Tab, and find the acrotray.exe process. The processes are listed alphabetically, so you may need to sort the list by clicking on the Name column. 3) Right click on acrotray.exe, then click on End task. 4) Next manually launch Adobe Acrobat Pro 2020 by clicking on the Start menu, and browse to the Adobe Acrobat Pro folder, or type Adobe to search. 5) After Acrobat Pro 2020 opens, you can just close it right away. 6) Click on the Start Menu, click on the user icon, then down to Sign Out. 7) Wait approximately 2 minutes after signing out before launching VCS Windows 10 again. The error should no longer come up when using the context menu for PDF files.

Introduction This article describes the steps in how to access FARM from Virtual Computer Services. Applicability This KB applies to anyone using or anyone supporting users that need to access FARM. Details **NEW** As of Sept 16, 2024, the instructions below are no longer needed to access the FARM website. Instead FARM can be accessed directly from Virtual Computer Services (VCS). You can get to the FARM website by browsing to https://farm.med.ualberta.ca while within a VCS desktop. Prerequisites You will need to have VCS access already enabled. If you do not, please have your supervisor request access to IST. Helpful links for VCS: VCS Support Guide Multifactor Authentication (MFA) Enrollment Guide (Tip: MFA is only required when accessing VCS off campus. MFA needs to be setup before you try to use it, and is easier to setup while accessing on campus) Quick Info The FARM system is only available through two methods, VCS, and through campus VPN. For the purposes of this document, we'll be discussing how to use VCS to access FARM. The intention of this FARM accessible virtual desktop is to ONLY access the FARM website, and to still use your regular VCS desktop for general computing tasks. A couple software titles such as Adobe Reader and Microsoft Office are available for convenience, but otherwise it is advised to do most tasks within your Windows 10 VCS VM, and not the FARM portal VM. If you need access to your Network drives, you can find them in File Explorer by their drive letter. Please see the bottom of this KB for more information about how to manage your files within the FARM portal VM. If you believe you should have access to FARM, but do not have access, please contact Taniya Birbeck (tbirbeck@ualberta.ca) to request access. The FARM access VMs are set to log off and disconnect idle users. This is for both security and scalability reasons. Getting Started: Ensure you are connected to Virtual Computers Services (VCS) From a web browser, go to the URL https://farmportal.med.ualberta.ca (this URL is only accessible from VCS) On the first visit to this site, you'll likely see the following screen, click on Detect Citrix Workspace app. Then click the check box circled in RED, and then click Open Citrix Workspace Launcher. Login with your MedID account Click on the FARM Access Desktop Within the FARM Access desktop, you can launch a web browser, and you'll be able to reach https://farm.med.ualberta.ca website. Importing/Exporting files from the FARM Portal VM If you need to upload or download files from FARM, and use them within your regular Windows 10 VCS VM, then there are a couple options available: Any mapped network drives you have in Windows 10 VCS will automatically be available in the FARM Portal VM. Most people reference the network drive by the drive letter, and in this case the drive letter matches up between both systems, so clicking on the Y: both systems will take you to the same spot. You may see the following window popup. This is asking if you want the FARM VM to have access to the Windows 10 VCS. In this case we want to allow Read/Write access. Be sure to also put a checkmark next to "Do not ask me again for this virtual desktop". Your Downloads folder from Windows 10 VCS is also available within the FARM portal. This is handy if you get email attachments or download files from other sources while using your Windows 10 VCS VM and need to put them into FARM, or vice versa.

Introduction This article goes over what Kandji is and how it is implemented at the University of Alberta. Applicability This article is for anyone at the UofA who uses an Apple computer enrolled in the Kandji system. Details Kandji is a Mobile Device Management (MDM) platform that is used to manage Apple computers. It has the capability to install/update applications, run scripts, enforce Operating System updates, and apply policies to a computer. An MDM solution like this is required for Apple computers because they cannot be managed through a central computer domain like PCs can. When a system is enrolled in Kandji, it checks in with the Kandji servers periodically throughout the day (when internet is available) to see if there's anything new that needs to be downloaded and/or applied. Appearance Once a computer is enrolled in Kandji, you will see a bee icon on the menu bar in one of two states: Normal: Attention needed: Clicking on the icon will bring down a quick menu where you can access Kandji's Self Service application, or see any updates that need to be applied: The Self Service application is where you can install applications that are not installed by default (e.g. Google Drive or Microsoft Outlook) or HP/Xerox printer drivers: You can also click Device Info to see information about your computer, and to perform a manual Sync with Kandji if needed (manual syncs are useful so that you can be sure your system is up to date before something like a meeting): More information about Self Service can be accessed at this KB article from Kandji. Managed OS Updates This feature makes sure that the operating system on a computer is kept up to date. An enforcement period is set based on what type of update is released: Major macOS updates (e.g. going from macOS 14 to macOS 15) are enforced 6 months after Apple releases them. Minor macOS updates (e.g. going from macOS 14.1 to macOS 14.2) are enforced 2 weeks after Apple releases them. Rapid Security Responses (macOS 14+) are enforced 2 days after Apple releases them. After the deferral period (set below by the Software Update setting), a user will be able to install an update themselves. Kandji has written an article describing how a user will experience this. Applications There are a few different kinds of applications that Kandji installs: Applications installed or updated during a computer's initial enrollment in Kandji for which updates are enforced. When an update for one of these applications comes out, Kandji will install it right away as long as the application isn't open. If it is open, the user will be notified that an update needs to be applied and that they have 7 days to do it. At the end of that period, if the application has not been closed, Kandji will force the application to close and install the update. At any point during that period the user can choose to do the update manually by clicking the Kandji icon and clicking the update button next to the application. These applications are mandatory and, if not found on the system, will be reinstalled during the computer's next check-in with Kandji: Cisco Secure Endpoint (campus security software) Lansweeper Agent (campus network inventory software) These applications can be removed by the user but will be updated if they are installed: Adobe Acrobat Reader Google Chrome Microsoft Office (Excel, PowerPoint, Word) - macOS 13 and above Mozilla Firefox VLC Applications installed once during the initial enrollment for which updates are not enforced. List: Microsoft Office Serializer (installs the UofA site license for Office for Mac) - macOS 12 and above OpenJDK (also available in Self Service) Applications available in Self Service for which updates are enforced. These are not installed during the initial enrollment. If they are installed then they follow the same enforcement method/timeframe as the first type of application in this list. List: Citrix Workspace Google Drive Microsoft Auto Update Microsoft Office (OneNote, Outlook) - macOS 13 and above Microsoft Teams Thunderbird Zoom Applications available in Self Service for which updates are not enforced. These are not installed during the initial enrollment. List: Cisco AnyConnect (campus VPN software, this updates itself) HP Printer Drivers (v6.1.0.1 from HP) Xerox Printer Drivers - macOS 12 and above Scripts There are a few scripts that Kandji runs on each computer: Remove Munki This script is used for removing the Munki service from computers. Munki was one of the MDM solutions we had tried before going with Kandji. It runs only once on each computer. Remove Oracle Java This script checks daily to see if Oracle Java has been installed and removes it if found. The terms of Oracle's license agreement prohibit installation of their software on our computers without a license agreement in place, which we do not have. Install Rosetta for Apple Silicon This script installs the Rosetta software on Silicon based Macs (the ones where they have an Apple "M" processor). This allows for software written for the previous generation of Macs, those that had Intel processors, to work on these newer systems. Settings These are the settings that are enforced: Auditing Policies Secure access to audit records. Set retention for security auditing to 60 days or 1024MB. Computer Name and Localhost Name Set Computer Name to the serial number. Date & Time Ensure date and time is set automatically using time.apple.com. Note: We initially used the campus time server (time.srv.ualberta.ca), but we were seeing a lot more errors using it, so we switched back to Apple's time server. The offset between to the two servers is usually only microseconds. Ensure time is within appropriate limits. Energy Saver Desktops Turn off display after 30 minutes of inactivity. Start automatically after power failure. Portables on Battery Turn off display after 20 minutes of inactivity. Put hard disks to sleep when possible. Portables on AC Power Turn off display after 30 minutes of inactivity. Fast User Switching Enabled (some OS versions allow for changes to the way the menu bar icon appears). File and Folder Permissions Check Applications folder for appropriate permissions. Check System folder for world writable files. Enable System Integrity Protection (SIP). Secure user home folders. FileVault (device encryption) Enabled on all computers. Recovery keys are escrowed to the Kandji servers. Report encryption status of attached APFS and CoreStorage volumes. Gatekeeper Allow apps downloaded from anywhere (disable Gatekeeper). IPv6 Disable IPv6. Log Retention Set retention for install.log to 365 days. Login & Background Items Specifies that specific background/login applications can't be disabled: All Cisco applications. Microsoft Auto Update Helper Microsoft Volume License Helper Other apps that are automatically installed/update (e.g. Adobe Acrobat Reader DC) may have items in this list as well. Login Window Disable automatic login. Display password hint after 4 failed attempts. Show a list of users on the computer. Show the input menu and additional computer details in the menu bar. Show the message "For UofA computer help please call the Staff Service Centre @ 780-492-8000.". Media Access All media types allowed. Disable media auto actions (e.g. running the install file on an inserted application disk). Passcode Require alphanumeric passcode. Minimum Passcode Length: 8 characters Minimum Complex Characters: 1 character Passcode History: 5 previous passwords not allowed Require Passcode After Sleep or Screen Saver Begins: 1 minute Maximum Failed Attempts Before Account Lockout: 10 Account Lockout Duration: 2 minutes Privacy Enable/monitor Location Services. Restrictions Allow deprecated TLS versions in Safari. Disallow sending diagnostics and usage data to Apple. Disallow Spotlight internet search results. Disallow use of Content Caching service. Safari Disable the automatic run of safe files in Safari. Manage Safari Location Services: Prompt for each website. Sharing Disable HTTP Server. Disable NFS Server. Software Update Check for OS updates. Install system data files and security updates. This automatically downloads and installs Security Responses, system data files and security updates, including XProtect, MRT, and Gatekeeper. Defer updates by type: When an update is deferred it means the user won't be able to see it in the Software Update section of their System Settings/Preferences until after the deferral period is over. Major macOS updates (e.g. going from macOS 14 to macOS 15) by 60 days. Minor macOS updates (e.g. going from macOS 14.1 to macOS 14.2) by 7 days. Non-OS updates (e.g. Safari updates) by 7 days. Disallow macOS beta release installation. Spotlight Disable Spotlight Suggestions. Sudo Use a separate timestamp for each user/tty combo. System Preferences Lock "Profiles" pane in macOS 12 and below. Require an administrator password to access system-wide preferences. Terminal Enable Secure Keyboard Entry. Time Machine Monitor encryption status of Time Machine volumes. Unlock Options Disable the ability to login to another user's active and locked session. User Accounts Don't allow guests to connect to shared folders. Don't allow the Guest user to log in. Remove the Guest user home folder. Wi-Fi Show Wi-Fi status in menu bar.

Introduction This KB will discuss how Google Meet works within Virtual Computer Services (VCS), some of the limitations, and drawbacks of using it within VCS. Applicability This article will apply to anyone supporting or using Google Meet inside of VCS. Details The Google Meet platform for video calls runs within a web browser rather than it's own software application. Because of this, there are limited Audio & Video optimizations that can be applied to Google Meet meetings. Unlike Zoom or Microsoft Teams, which either have a separate plugin that can be installed, or native optimizations within Citrix Workspace App, no such optimizations exist for Google Meet. This means that using Google Meet through VCS will not provide an optimal user experience, or may present inconsistent behavior when interacting with audio or video devices.   Common issues found with Google Meet in VCS: Webcam only showing  a black screen Delayed/garbled audio Low resolution video Meeting freezes or delayed when showing other participants video. For these reasons, IST recommends NOT using Google Meet inside of VCS, as there will likely be a diminished user experience, or will not work as expected. Instead the recommended way, is to run your meeting on your physical endpoint in the web browser.  Recommended method When using your physical device to host or join a meeting, you can still have VCS running, since VCS is basically running inside of an application.  If you have VCS spanned across two (or more) monitors, then you can either: Leave it spanned across both displays, and minimize/restore VCS as necessary throughout the meeting. Clicking Home in the Citrix toolbar will minimize VCS. Convert VCS into Windowed mode, and move it onto a single display, and have the meeting open on the screen that is not showing VCS. Having more than one monitor is handy, but not required. It just means that you may need to flip between your meeting and your VCS session if working from a single monitor. You would have the same challenges if Google Meet was running inside VCS or not.   If you need to present or share your screen, you can still present the VCS window or your entire monitor (more applicable if using multiple monitors) as shown below. You can change the type of content you are sharing by clicking on the Window or Entire Screen tab along the top. When you are sharing just a Window, you can see the VCS icon as an item to share.   Using Google Meet inside VCS This method is unsupported by IST and no further troubleshooting will be provided, since there is no official support on the software platforms or through the software developers.  The troubleshooting steps in this section are to be considered best effort based on IST's testing.  1) Change the way your webcam is used within VCS, by switching it to Generic mode. You can find this drop down menu from the little back box at the top of your VCS session. Find your webcam in the list, you can hover over the name (ex. Logitech Inc. Logitech...) to verify you have the right device. Just below the name, it shows the current mode that USB device is using, and on the right side, is a button you can click to switch to generic. Note: This may affect other video meeting platforms like Zoom or MS Teams, and lead to a negative experience if you don't switch it back, since generic mode disconnects the webcam from your physical computer, and "moves" it into the VCS session. This will then make the webcam unavailable when using Zoom or MS Teams until you switch it back. It may also have problems switching back and forth between Optimized and Generic mode if Windows determines that the webcam is still in use, and in some cases you may find you may need to do a combination of unplugging the webcam, restarting your VCS session, restarting your physical computer, or both. It is also advisable to switch the mode prior to joining your meeting. By making this change, testing has shown that the video should work a bit more consistently, however sometimes getting the video to show up at all isn't always consistent, depending on if the Webcam can be "moved" into the VCS session seamlessly or if the physical device thinks it is still in use. Audio does not seem to improve when making this same change, and often has extra latency between seeing a person talk, and hearing what they are saying, so it is advised to leave your audio device as is. If you use your webcam as your microphone, then likely it'll suffer from the same latency issues, since the webcam is now going over the generic channel.

Introduction This article outlines the process to export a OneNote notebook that is stored in an @ualberta.ca O365 OneDrive. Applicability This article is intended for use by users of @ualberta.ca Office365. Procedure - Windows Open your notebook in OneNote. Ensure that you use the ‘OneNote’ application, NOT ‘OneNote for Windows 10’     Use the File menu to export your notebook. Select File > Export > Notebook > OneNote Package (*.onepkg) and click Export. Select a location for the ‘OneNote Single File Package’, enter a name and then click on save. To open your exported notebook in OneNote: Select File > Open > Browse. In the dropdown choose ‘OneNote Single File Package’. Select your exported notebook and click ‘Open’.   If you would like to sync this notebook to a different OneDrive account you can do the following: Right-click on the notebook in OneNote and then click properties Click on ‘Change Location’ Select the ‘Notebooks’ folder in your OneDrive and click ‘Select’. You’re notebook will be uploaded to OneDrive and changes will begin syncing automatically.   Procedure - Mac  NOTE: OneNote for Mac does not have the ability to open or save local OneNote files. It can only work with OneNote files in OneDrive. You will need a Personal OneDrive account in order to complete the following procedure. Connect your personal OneDrive account to OneNote for Mac by following these Microsoft instructions: https://insider.microsoft365.com/es-mx/blog/manage-your-storage-accounts-from-mac Create a new OneNote notebook and make sure it is stored in your personal OneDrive account. Copy sections from your OneNote notebook into the notebook that you created in Step 2 by following these Microsoft instructions: https://support.microsoft.com/en-us/office/move-or-copy-notes-in-onenote-for-mac-7faf1c7f-d6c6-420e-a65c-5ac7c6f6ec27