Introduction This article will describe the procedure for transferring ownership (adding or removing cell phones) on the Bell Mobility and TELUS Mobility corporate accounts. This would occur when a user wishes to: Move a University of Alberta corporate account to a private or personal account. Move a private or personal account to a University of Alberta corporate account. Change from one vendor to another (known as porting) on a University of Alberta corporate account (Example: Moving a service from Rogers corporate account to Bell Mobility corporate account) Additionally, instructions will be provided for changing the user's name on the account. Applicability This article is for use by Departmental Telecom contacts.    Procedure    Transfer of Responsibility (ToR)/Porting a Service The Departmental Telecom Contact will need to provide the approval for the Transfer/Porting of the service and therefore will need to initiate the request and submit the order in TEMS application To move a mobile account from the University of Alberta corporate account to a private account To move a mobile account from private/personal to the University of Alberta corporate account (the order must have the user's personal mobile account number noted in the comment section.) To move a mobile number from vendor to another (both on corporate accounts)    Bell Mobility ToR from Corporate to Personal Departmental Telecom Contact submits an order (How To) in TEMS and CGI will process the order to Bell Mobility Bell will put a memo on the account authorizing the ToR and then the user must call the regular Bell Customer Service team @ 1-800-665-7889 to process it. There are no fees for this type of ToR and the individual will be responsible for the number, hardware and existing contract as of the day they complete the ToR. If the user ports-out the number to another service provider (i.e. TELUS or Rogers) then the line will be cancelled on the corporate account as of the end of the bill cycle and any applicable cancellation fees will be applied. ToR from Personal to Corporate The account holder of the personal account needs to contact their regular customer service team to give authorization to the UofA to take over the account. Departmental Telecom Contact submits an order in TEMS and CGI will process the order to Bell Mobility. Once the account holder gives authorization for the ToR, Bell will move the number, hardware and existing contract onto UofA Corporate account and UofA will assume responsibility for all of it. There is a $20.00 fee for this type of ToR. If the line is being ported-in from another company (i.e. TELUS or Rogers) then Bell will treat this as a new activation and the account with the other provider is cancelled. TELUS Mobility ToR from Corporate to Personal Transfer of ownership can occur anytime during contract if both incoming/outgoing clients give permission. When a mobile number is moving to a personal account, the departmental telecom contact submits an order (How To) in TEMS and CGI (corporate Authorized Administration on behalf of IST telecom) will process the order to release the number. TELUS Mobility will then add a memo to the account and the user must visit a TELUS Dealer or call the Client Care Dept @ 1-866-558-2273 from the mobile phone, to complete the move. (The University of Alberta does not create consumer accounts.) If the user ports-out the number to another service provider (i.e. Bell or Rogers) then the line will be cancelled on the corporate account as of the end of the bill cycle and any applicable cancellation fees will be applied. ToR from Personal to Corporate Transfer of ownership can occur anytime during the contract if both the incoming /outgoing clients give permission. If a personal mobile number is moving to the corporate account, the personal client must have a memo added to their personal account by calling the Client Care Dept to release the mobile number to the corporate client. Once that is done, the departmental telecom contact will submit an order in TEMS for CGI to process the order to move the mobile number to the corporate account. If the line is being ported-in from another company (i.e. Bell or Rogers) then TELUS will treat this as a new activation and the account with the other provider is cancelled. Change of Authorized User 1. The departmental Telecom Contact will submit a request (How To) in TEMS to have the authorized user (billing name) of a mobile number changed.  2. CGI will process the order to the appropriate mobile service provider.   

Introduction Bell Mobility and TELUS Mobility have Exclusive Partner Programs that University of Alberta employees can subscribe to as consumer accounts.  The users will have full control and responsibility of their account and the University is unable to assist with the creation or management of user accounts on these type of plans.   Applicability University of Alberta employees   Procedure *NOTE* The University of Alberta does not create, manage or reconcile the billing for the Employee Purchase Plans/Programs. These are made available to the employee by the cell phone vendors/carriers and are subject to change. For information on the Bell Mobility Exclusive Partner Program Offers special monthly pricing for employees and family members of the University of Alberta starting as low as $50/month (plus GST and fees) Possible special monthly rates for mobile phone purchases Contract based Bring your Own Device option available Eligible for service bundling with other provider services for potential additional savings. Up to 5 phones lines available for family members Employee will have full control over their rate plans, options, phone purchases, roaming/passport options Specific U of A only offers How to take advantage or call 1-833-964-4479 For information on TELUS Exclusive Partner Program contact: Offers special monthly pricing for employees and family members of the University of Alberta starting as low as $50/month (plus GST and fees) Possible special monthly rates for mobile phone purchases Contract based Bring your Own Device option available Eligible for service bundling with other provider services for potential additional savings. Up to 5 phones lines available for family members Employee will have full control over their rate plans, options, phone purchases, roaming/passport options How to take advantage: TELUS EPP - Online Ordering Guide TELUS EPP - Flyer TELUS Webstore epp@telus.com 1-877-460-1195 For information on TELUS Government of Alberta Corporate Individual Liability Plans contact: Offers special monthly pricing for employees and family members of the University of Alberta starting as low as $7.00/month (plus GST and fees) No contract, month to month obligation Device/Phone must be purchased at the time of signing to take advantage of this plan The employee is eligible for one line only with this special pricing Cannot be bundled with other provider services. Employee will have full control over their rate plans, options, phone purchases, roaming/passport options How to take advantage: TELUS GoA Corporate Individual Liability Overview Please call 1-866-611-2685  

Introduction At the University of Alberta, the following types of telephones are commonly used: PBX (Private Branch eXchange) VoIP (Voice over Internet Protocol) Analog This article will provide access to user manuals for the telephone models most often found on campus. These manuals contain basic instructions for setting up voicemail, phone shortcuts, autodialling and more.   Applicability This guide is for University of Alberta support staff, faculty and researchers who have a desk phone.   Details At the university, a range of different telephone sets are available. Below, we have listed common telephone models you will find on campus categorized by phone system. Select your particular telephone model from the list below to open a phone guide/ user manual. PBX Phone Sets Nortel PBX M3902 Basic Telephone Nortel PBX M3903 Enhanced Telephone Nortel PBX M3904 Multi-line Telephone Nortel PBX M3905 Call Centre Telephone VOIP Phone Sets Cisco VOIP 7961 or 7965 Telephone Cisco VOIP 7941 or 7945 Telephone Cisco VoIP 7841 Cisco VoIP 8861 Cisco VoIP 8821 Cisco VoIP 8831 Konftel 300IP Analog Phone Sets Unity Set (PBX) M9009 Telephone (PBX)    

Introduction Help article for Analysts and User who need to remotely call forward phones on the VoIP System, mostly used for on-call configurations.  Applicability Internal Analysts and end users. Before you Begin To take advantage of this function, your number must first be on the VoIP phone system and your user name must be attached to the number you are trying to forward. Procedure To access the portal please go to https://cucm-publisher.voip.ualberta.ca/ucmuser/ Log in using your CCID (must be on a campus network so you may require the VPN) Select Call Forwarding Click the checkbox for Forward all calls to: and then click on the drop down menu.   Select Add a new number   Enter the number you wish to forward to (make sure to add a 9 for any external phone numbers) and then click Save. You may be asked to enter your CCID and password to confirm. Once completed, you should see. To undo this, simply uncheck Forward all calls to: and click Save Support Please contact Shared Services for assistance at 780-492-8000 if you are unable to use this function.

Introduction This article is for users who have received a new voicemail and want to configure it. Applicability Internal Analysts and end users Procedure Once you have received notice that your voicemail has been initialized.  Please use the following instructions to help configure your voicemail. Setting up Voicemail On Campus: From a campus* phone, call 2-2000 or press the appropriate message button** Enter the default PIN (password) 123456# You will be prompted to change this password.  Your new password should be at least six digits in length. Enter the new PIN and press # You will be prompted to record your name, follow the prompts to complete You will be prompted to recording personal greeting, follow the prompts to complete You will be prompted to change this password.  Your new password should be at least six digits in length. Once your mailbox has been initialized, I would recommend using "brief prompts".  To activate brief prompts, call into 22000, enter your updated PIN (password), and then the digits 4-2-3-1. This is a one-time process that will simplify your mailbox usage over the long term. You are finished. Setting up Voicemail Off Campus: From any off campus phone, call 780-492-2000 Enter the default PIN (password) 123456# You will be prompted to change this password.  Your new password should be at least six digits in length. Enter the new PIN and press # You will be prompted to record your name, follow the prompts to complete You will be prompted to recording personal greeting, follow the prompts to complete You will be prompted to change this password.  Your new password should be at least six digits in length. Once your mailbox has been initialized, I would recommend using "brief prompts".  To activate brief prompts, call into 780-492-2000, enter your updated PIN (password), and then the digits 4-2-3-1. This is a one-time process that will simplify your mailbox usage over the long term. You are finished. *To access a voicemail not associated with your primary phone number or if you have voicemail without a phone, dial 780-492-2000 or 22000 (on campus) or press the message button. Press # to get to the main menu.  Follow the prompts as outlined below: Welcome to the University of Alberta Voicemail system, If you have mailbox on this system please press # Enter your ID  (5-digit extension) followed by # Enter the associated PIN (password) followed by # **  Please note the message button on your phone is for the primary line only unless you select a secondary line first and then selecting the message button. Additional Support If you require any further assistance with information services and technology, please call 780-492-8000 or visit:  https://ist.ualberta.ca/ For further assistance with phone services, please visit: U of A Phone Support