Introduction This article is designed to assist users with updating their OnTheHub account. Here you will find steps to renew or change your eligibility. Applicability You are unable to purchase software due to your eligibility expiring, or belonging to the wrong group. For example, having student eligibility, instead of faculty. Procedure Table of Contents Eligibility Change Access Your Account Details Request Eligibility Change Account Verification Renew Eligibility Expired Eligibility Eligibility Status Account Verification Before You Begin To access OnTheHub, go to Log into ualberta.onthehub.com and sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page. Eligibility Change 1. Access Your Account Details Click on your name then select Your Account/Orders 2. Request Eligibility Change Select the Eligibility tab and click Request Additional Eligibility 3. Account Verification Enter your UAlberta email address to verify your eligibility Choose which group you are a member of to change your software eligibility. Verify and update your information as necessary and click Submit You have reached the end and we hope we’ve been able to help in changing your eligibility OnTheHub. Renew Eligibility Expired Eligibility Eligibility is set to expire one year after activating or renewing. If you see the following error message, please review the eligibility status. 1. Eligibility Status Click on your name then select Your Account/Orders Select the Eligibility tab If your status indicates that your eligibility has expired, click Renew Eligibility 2. Account Verification Enter your UAlberta email address to verify your eligibility Choose which group you are a member of to change your software eligibility. Verify and update your information as necessary and click Submit You have reached the end and we hope we’ve been able to help in changing your OnTheHub eligibility.

Introduction Learn the best process for accessing the software available through OnTheHub.   Applicability   University of Alberta Faculty, students, support staff and researchers are able to access and purchase a wide range of discounted software titles through OnTheHub.   Procedure Table of Contents Visit OnTheHub Register for an OnTheHub Account Already Registered? Sign in to OnTheHub Browse for Software Purchase Software Complete Your Purchase Check Out Helpful Notes 1. Visit OnTheHub To access OnTheHub, visit ualberta.onthehub.com and select your appropriate designation from one of the tabs: Students, Faculty/Staff Home Use or University Computers.     2. Register for an OnTheHub Account Already Registered? To create an account, click on Sign in in the top right hand corner of the page.   Click Register and follow the prompts to complete the account registration.   Once you’ve successfully registered for an account, you will be sent a confirmation email that will provide you with a link to sign in and complete your purchase.     3. Already Registered? Sign into OnTheHub If you have already registered for an account, you may proceed to sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page.     To sign in, enter your UAlberta email address and Password and click Sign In.      4. Browse for Software You may browse for software by selecting a software category. You will be presented with the software available for purchase within each category.   5. Purchase the Software  Click on the software you want to purchase.   Be sure to complete additional details such as Language or Platform.       6. Complete Your Purchase Be sure you are signed in. Note: Software needed by departments for work computers should be purchased using a department-owned CCID and should not be purchased with an individual user CCID. This ensures the software will remain available to the department or unit if individuals leave the U of A. Click Add to Cart   You may continue shopping or Check Out.     7. Check Out Follow the prompts to process payment. Please note that you may be redirected to the software provider's website to complete your discounted purchase. If you are not redirected to the software provider's website to download your software, you can use these instructions to help you locate the software installation file through OnTheHub: Downloading Software Through OnTheHub.     Helpful Notes Purchase methods for software will vary depending on individual licensing agreements and your relationship with the university (student, faculty or staff). Software needed by departments for work computers should be purchased using a department-owned CCID and should not be purchased with an individual user CCID. This ensures the software will remain available to the department or unit if individuals leave the U of A. IST does not track software licenses. Payments can be made through any of the following options: Visa, MasterCard or American Express, PayPal, U of A Corporate Credit Card or Indent/speedcode. All payment details will be listed under individual software pages in the OnTheHub software store. If you need to change your eligibility, please refer to How to Change Eligibility OnTheHub. This may be necessary in the event that you've selected the wrong role (student, staff, faculty, etc.) when registering for an account on OnTheHub or if your role at the university has changed since registering.

Introduction ESRI provides free training to University of Alberta Faculty, Staff and Students with a valid CCID (ie: xxxx@ualberta.ca) and a current license for ArcGIS (installation of the ESRI software). This article provides information on the courses available and how to enroll. Applicability This article applies to any University of Alberta users of ESRI's ArcGIS. Procedure For FREE ESRI training go to https://www.esri.com/training/?rsource=https%3A%2F%2Fwww.esri.com%2Ftraining. There are numerous courses listed for free. Any that have a cost listed, go to esri.ca/training and they will be offered for half price. Questions? Contact Staff Service Centre IT Help Desk at 780-492-8000 or by submitting a ticket through our ticket portal here: https://universityofalberta.freshservice.com/support/home

Introduction Mathematica software is from Wolfram that can be purchased from the University of Alberta’s (UofA) OnTheHub website. Some installation policies may apply to Mathematica. KBA Objective: Assists users with purchasing, downloading and installing the Mathematica program from Wolfram Installation instructions apply to Windows, macOS, Linux Ubuntu Provides information on renewing/transferring licenses for Mathematica Applicability Target Audience: Anyone Prerequisites: Purchased Mathematica from OneTheHub before installation Non-applicable: Please contact IST by calling 780-492-8000 or via the support portal here: https://universityofalberta.freshservice.com/support/home Procedure Basic Information Standard Process 1.0 Purchase through OnTheHub 1.1 Access the Activation Key 2.0 Install on Windows 2.1 Install on MacOS 2.2 Install on Linux Ubuntu Troubleshooting Tips Renewing an existing license Moving a license to a new/rebuilt computer Appendix Basic Information Mathematica is a free software and web client that is available on Wolfram. It is a powerful tool used for large calculations, dimensions and documentation to make calculations more sensible. It uses the Wolfram documentation and references for: Symbolic Language Numerics Mathematical Computation Algebraic Manipulation Number Theory Visualization and Graphics The core technology and language is extensive, and it will develop even further onwards. Even though the product can be “purchased” from OnTheHub, there will be no monetary charges to credit cards or speed codes. Standard Process 1.0 Purchase through OnTheHub Go to the UofA OnTheHub website: https://ualberta.onthehub.com/ Make sure you are on the correct tab (either Staff/Student) Search for Mathematica in the search bar Select the appropriate version and click Get Mathematica Here Enter your @ualberta email address, agree to the terms, and click Continue Select if you are a student/staff and click Continue Click Get Mathematica | Desktop Create a Wolfram ID with your @ualberta email if you do not have one Click on Create Wolfram ID You should receive a verification email to your @ualberta email, find the email and click on the verification link Another tab should show up for a Wolfram Activation Key Request Form. Enter your information and click Submit. After submitting, you should be able to view your Activation Key and receive an email for it Continue with the instructions below to install Mathematica on your computer 1.1 Access the Activation Key Go to your Wolfram account and make sure you are signed in at: https://account.wolfram.com/ Note: For any Not Found errors, click on the WOLFRAMACCOUNT icon at the top right to refresh the page Click on the Products & Services tab and click on User Portal Click on Get Downloads in My Products and Services section on the right hand side Your key will be in the Activation Key section 2.0 Install on Windows Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click Windows for the latest version of Mathematica + Documentation A pop-up box containing additional information about the download will appear. Click Start Download to begin the process. Once the download is complete, open the installer If you see a Windows Security Warning, click Run If you see a Windows User Account Control warning, click Yes In the Destination Location window, you have the option to select where on your download management Mathematica will install. If you have no preference, leave it set to the default location and click Next. Wait a few minutes for the installation process to complete When the Mathematica installation is complete, click Launch Wait for the launch process to complete, and a new Wolfram Mathematica Setup window will pop up, click Next In the Destination Location window, you have the option to select where on your computer Mathematica will install. If you have no preference, leave it set to the default location and click Next. In the Select Components window, you have the option of allowing or skipping the optional components. By default, the Optional Components and WolframScript are selected. Click Next. In the Start Menu Folder window, you have the option of not creating a Start Menu entry for Mathematica. Click Next. Wait a few minutes for the installation process to complete If you left the Launch Wolfram Mathematica checkbox checked, the program will launch Enter in the activation code that was mentioned in Section 1.1, and click Activate Once the activation is complete, check I accept the terms of this agreement and click OK The Installation for Mathematica is complete. 2.1 Install on MacOS Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click MacOS for the latest version of Mathematica + Documentation A pop-up box (containing additional information about the download) will appear. Click Start Download to begin the process. Once the download is complete, launch the installer. It will verify itself before opening. A new Finder window will open. Click and drag the Mathematica icon into the Applications folder. The Mathematica application will then copy itself into the Applications folder. Please be patient, the copying process takes a few minutes to complete. Optional Step: Double click the Extras.pkg icon in the installer Finder window to install the browser plugin. The “Install Mathematica Extras” launcher will open. Click Continue. Click Install in the next window Enter your password to allow the installer to continue. Click Install Software. When the installation has completed, click Close 2.2 Install on Linux Ubuntu Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click Windows for the latest version of Mathematica + Documentation A pop-up box (containing additional information about the download) will appear. Click Start Download to begin the process. Once the download is complete, open a Terminal window, and change the directory to where Mathematica downloaded to Enter the command sudo bash Mathematica_10.0.2_LINUX.sh and press Enter or Return on your keyboard Press Enter to use the default installation directory Once the first part of the installation is complete, press Enter to select the default directory for the Mathematica scripts to be stored The installation will report that it is complete You can now launch Mathematica either through entering the Terminal command Mathematica or by using your desktop environment’s typical graphical method for opening programs When Mathematica first launches, you will be prompted to enter the registration code you were provided during your account and product registration Enter the activation key and press Activate Once the activation is complete, you can use Mathematica normally Troubleshooting Tips Renewing an existing license UofA activation keys are typically marked as auto renew, meaning that they automatically renew themselves when the site license is renewed Those activation keys are automatically extended through your next renewal date Users whose activation keys are not automatically extended are sent an email with instructions for requesting a new activation key Your Wolfram product does not need to be reinstalled for your license to renew. Refer to web – Wolfram support for autorenewal for source information Moving a license to a new/rebuilt computer To reinstall software from Wolfram Research on a new computer, please login and fill out the System Transfer Form at: https://user.wolfram.com/portal/requestSystemTransfer.html Wolfram products are usually licensed to be installed on a specific machine—moving the software to a new computer requires an update to your license Please follow the standard installation instructions for your machine Refer to web – Wolfram support for transfer for source information Appendix ualberta - OnTheHub Web – Wolfram Forum - How do I extend a license when the site license is renewed? Web – Wolfram Forum - How do I move Wolfram software to a new computer? Web – Wolfram Sign In Web – Wolfram System Transfer Form Additional Considerations (Notes) [n/a] Back to Top

Introduction This article lists the default software that IST deploys with a new computer.   Applicability The target audience is the University of Alberta community.   Details Windows Windows 10 or Windows 11 Adobe Acrobat Reader DC Cisco Anyconnect Secure Mobility Client Cisco Jabber Cisco Secure Endpoint Citrix Workspace LTSR Dell Command | Update (Dell computers only) FreshService Agent Google Chrome Lansweeper Agent Microsoft Office Professional Plus 2016 Mozilla Firefox Zoom Client for Meetings Nvision Drill to PIA Excel add-in macOS Auto Installed macOS Adobe Acrobat Reader DC Cisco Anyconnect Secure Mobility Client Cisco Secure Endpoint FreshService Agent Google Chrome Google Drive Lansweeper Agent Microsoft Office 2021 (macOS 12 and up) Mozilla Firefox OpenJava / OpenJDK VLC Media Player Self Service - available for end user to install in the Kandji Self Service App Cisco Jabber HP printer drivers Microsoft Office 2019 (macOS 11 and below) Xerox printer drivers Zoom Client for Meetings

Introduction This article describes how to access Microsoft Azure Dev Tools. Applicability This article applies to active Faculty, Staff, and Students needing access to Microsoft resources. Procedure Head to https://azureforeducation.microsoft.com/devtools and click Sign In on the right. When prompted for an account log in with your CCID@ualberta.ca email address. Enter your CCID password on the next page After you sign in, it will prompt you to enter your Academic Verification. Fill it out with your information. It will then prompt you to Verify academic status and accept terms. It will prompt you to finish setting up your Microsoft Azure account. Fill in the information requested. Once completed, it will lastly prompt you to set up MFA for your Microsoft Azure account. YOU DO NOT NEED THE APP just choose the phone option and get the verification code via text. Afterwards, it will prompt you to sign in again. Once logged in you will be directed to the Azure main page where a Software link can be found

Introduction As of January 2019 Oracle Java SE/JDK is now a paid product and can no longer be installed for free in a commercial production environment. A free version with a GNU License is being maintained under the OpenJDK initiative and is equivalent to the latest versions of the Oracle Java JDK. This article will describe the steps to migrate or upgrade from Oracle Java JDK to Open JDK on the Windows operating system.   Applicability This article applies to anyone that has installed Oracle Java on a workstation or server and wishes to migrate to a free version of the software.     Procedure Open a browser and download the latest "Ready for Use" version of the JDK from https://jdk.java.net/ Extract the OpenJDK files to C:\Program Files\OpenJDK Update the Java Machine Path to "C:\Program Files\OpenJDK\bin\server\jvm.dll" for any applications that need it, for example Tomcat. Add the following to the PATH system environment variable: C:\Program Files\OpenJDK\bin Restart any applications that are directly targeting the Java Machine DLL (JVM.DLL) modified in step 3. Remove all Oracle Java installations from the "Add or Remove Programs" control panel. Remove, if exists, "C:\ProgramData\Oracle" Remove, if exists, from the PATH system environment variable any path beginning with "C:\ProgramData\Oracle" for example: "C:\ProgramData\Oracle\Java\Javapath" Open command prompt to test if java is still working with either or both "java --version" and "javac --version". You should see the version of the OpenJDK you installed displayed.   Additional Considerations (Notes) There is no update manager or notifications for updates. Any updates will need to be handled manually by the user. The intended update cycle is every 6 months. If you need assistance with this please contact IST. Keywords: Oracle Java OpenJDK JDK Migrate Upgrade Windows

Introduction On February 23, 2018 Faculty of Graduate Studies and Research (FGSR) launched a new application for the submission, review, and acceptance of student thesis. This article will assist users and Service Desk staff to source the information required to answer their questions and who to escalate questions to. Applicability This article applies to Graduate students who are submitting their thesis for approval and IST Service Desk staff who are attempting to assist students experiencing issues. Procedure The links below will assist with information around thesis preparation/requirements/deadlines, submissions, archives and a contact for more information.  The Frequently Asked Questions (FAQ) section contains additional information. Links FGSR Thesis Preparation, Requirements & Deadlines Information: https://www.ualberta.ca/graduate-studies/current-students/academic-requirements/thesis-requirement-and-preparation   Student Submission Webpage: https://thesisdeposit.fgsr.ualberta.ca   Student Submission step by step instructions: https://cloudfront.ualberta.ca/-/media/gradstudies/current-students/academicrequirements/thesisrequirementandpreparation/thesis-deposit-student-submission-ver-3.pdf   Education and Research Archive (ERA): https://era.library.ualberta.ca Questions about theses stored in ERA should be directed to: erahelp@ualberta.ca Frequently Asked Questions Q: I am having trouble saving my thesis as a PDF/A. A: We recommend the following troubleshooting tips if you are having problems with PDF/A creation: If you are using MS Word, do not use "Save as PDF" under File. Use "Save As", select PDF, then click the Options dialogue box to select PDF/A. If MS Word is still not performing the conversion properly (a correct conversion will have a banner across the top of the file indicating so), try Adobe Acrobat (Not the free Acrobat Reader). See the Adobe Acrobat Resources webpage for more information. If possible and applicable, don't use the Mac versions of WORD/Adobe; use PC/Windows versions. If you are using LaTeX, contact your department for assistance. If further assistance is required, please contact FGSR Program Services at grad.services@ualberta.ca. Further instructions on PDF/A creation can be found here: https://cloudfront.ualberta.ca/-/media/gradstudies/current-students/academicrequirements/thesisrequirementandpreparation/20160301instructions-how-to-save-a-thesis-as-a-pdfa-archiveeffectivemarch-12016eralinkchanged-only.pdf Q: How long will it take the Faculty of Graduate Studies and Research to process my thesis submission? A: Please allow FGSR three business days to review your thesis submission. Please note that theses are reviewed in the order they are received. All questions about the processing status of submissions after this time period should be directed to FGSR Program Services at grad.services@ualberta.ca.   Q: I have a question about a change requested when my thesis was rejected. Who do I contact? A: Contact FGSR Program Services at grad.services@ualberta.ca with any questions regarding requested changes.   Q: I've submitted/resubmitted my thesis and it hasn't been reviewed yet but I just noticed that I made an error. How do I fix it? A: Contact FGSR Program Services at grad.services@ualberta.ca and notify us. We will return your thesis submission so that you have access to it again. Once you have received it, make the necessary changes you need to make and resubmit.   Q: I have files that I need to attach to my thesis. How do I submit an attachment? A: Contact FGSR Program Services at grad.services@ualberta.ca for further information and instructions on submitting attachments to your thesis.   Q: I noticed an error in my thesis but it is already approved. Can you replace the file? A: These are evaluated on a case-by-case basis by the Faculty of Graduate Studies and Research. Contact FGSR Program Services at grad.services@ualberta.ca with any questions about requested changes.   Q: I saved my thesis, but I can't see it in my saved or pending items in order to access it. A: Log into https://thesisdeposit.fgsr.ualberta.ca using your CCID and password. Any saved thesis can be accessed by hitting the green “Saved Items” button on the bottom left Q: I can't see the entire submission form. A: Save your submission using the Green Save buttons and try refreshing the webpage. If that does not work try a different browser such as Google Chrome or Firefox.   Q: I encountered a technical problem not covered above. Who do I contact? A: Technical issues can be sent to ist@ualberta.ca. These will be escalated to the EDRMS team who will assist you.   Q: My thesis was accepted but it is not publically available A: Accepted theses are moved to the Education and Research Archive (ERA) and will become publicly available on your convocation date (June 15 or November 15) if no further embargo was requested. If an embargo was requested then the thesis will become publicly available as of the embargo date. Keywords: Thesis, Theses, Thesis submission, Thesis Deposit, FGSR, Faculty of Graduate Studies and Research, PDF/A, PDF/A creation, EDRMS, Electronic Documents and Records Management System

Introduction Alfresco is a University of Alberta enterprise content management system. It has a powerful search feature that we can leverage to make finding documents much easier.   This article provides links to documentation on Alfresco search functionality, including How to Search and a Searching Cheat Sheet. It is intended that the linked documents will help users in Alfresco to perform effective searches. Applicability This article is intended for all Alfresco users at the University of Alberta. Details By using a specific 7 digit ID number approach to searching, you will find that search results are returned quicker, and it will help decrease the strain on the server resources that can occur when other methods of searching and interacting with the results are used. The "Alfresco Training - How to Search Instructions" (for conducting searches with this method) can be viewed here: https://docs.google.com/document/d/18vvce_9s6WAv-xMMwN6fzFyqZqZ8LdjMBDbJo2gZOTI/edit?usp=sharing The "Alfresco Search Cheat Sheet" (with explanations and examples of some of the common search features that may be used daily while working with Alfresco) can be viewed here: https://docs.google.com/document/d/1whLVX9DldD7MlSjC9SGMF0rZKwJn6eHSWWQprZzEIRY/edit?usp=sharing Keywords: Alfresco, EDRMS, Search, find, electronic documents, effective, conduct, perform, how to, cheat sheet

Introduction This article will walk you though downloading software purchased though OnTheHub. Applicability Any user who is downloading software that they have purchased though OnTheHub. If you need assistance browsing and purchasing software, please visit the Purchasing Software Through OnTheHub article. Procedure 1. Visit ualberta.onthehub.com and select Sign In in the top right hand corner of the page. 2. Enter your UAlberta email address and Password and click Sign In. 3.Click on your name, in the top right corner, then select Your Account/Orders. 4. Select the Orders & Downloads tab and click View Details 5. Click Download You have reached the end and we hope we’ve been able to help you access your account and download software available to you through OnTheHub.