Office365 - License Deactivation Warning

Introduction

This article outlines why you might be receiving a license deactivation warning for O365 and the steps you can take to resolve it.

Applicability

This article is intended for use by users of @ualberta.ca Office365.

Why you are receiving the deactivation warning

If you are a current staff member or student of the UofA you are most likely receiving this warning because you recently changed roles with the UofA and your new role has triggered a license change in O365.

If you are no longer a staff member or student of the UofA then you are receiving this notice because you no longer entitled to an Office 365 license from the UofA and your license will be deactivated soon.

Resolving the problem

If you are a current staff member or student of the UofA you can resolve this problem by signing back into the Office 365 apps using your University of Alberta email address and password:

Open a Microsoft App, such as Word or Excel.
Windows: sign in/out is located in the top-right corner of the application.
Mac: sign in/out is under the first menu of the application (ie for Excel its under the Excel menu).

Once you have signed in to Office 365 apps please wait 30 minutes as it can take this long for the license to sync with your application.

If your Office 365 apps are still deactivated after 30 minutes, go to the Account section inside one of the Office 365 apps and click the Update license button.