Solutions
Look up policies or read FAQs to fix issues on your own
IST - EXTERNAL
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- Remote Access to LabConnect using Vmware Horizons
- Faculty of Nursing Citrix Guide
- VCS Plugins & Downloads
- Configuring R/R Studio in Virtual Computer Services (VCS)
- Student Group Campus Computing IDs
- Request to be added or removed as an Authorized Approver for a department
- Log out of Single Sign-On
- Offboarding - CCID Suspension Requests
- Request an Email Alias
- Bulk Email Delivery Services
- Reduce spam subscriptions and emails to Mailman lists
- Subscribe, unsubscribe, or change preferences for your Mailman List subscription
- Install Cisco Secure Endpoints (formerly AMP for Endpoints)
- Install Cisco Secure Endpoints (formerly AMP for Endpoints) - BYOD
- Self-Service: How To Encrypt a Windows or macOS Computer
- Self-Service: How To Encrypt a Cell Phone or Tablet (iOS and Android)
- Update OnTheHub Account Eligibility
- Purchasing Software Through OnTheHub
- Enroll in ESRI Free Virtual Campus Courses
- Mathematica - Installation / Renew / Transfer
- Access the University of Alberta VPN
- Connect to UWS with an Android device
- Connect to UWS with an iOS device
- Connect to UWS with macOS
- Transfer of Responsibility, Porting or change the user's name for a corporate mobile account
- Employee Purchase Plans for Mobile Phones
- Telephone User Manuals
- Cisco Self Care Portal - Set or Change Forwarding
- Formula for calculating the median for USRI reports
- USRI Reference Data
- Scoring Multiple Choice Tests
- Generating IDQ Questionnaires for a Class