Introduction This article outlines some steps you can take to troubleshoot connecting to your @ualberta.ca Office 365 account. Applicability This article is intended for use by users of @ualberta.ca Office365. Procedure Please try the below procedures in order. If any steps below resolve your issue, you don't need to continue following the rest. Sign-out of Office apps: Attempt signing out of all Office apps on your computer and then try signing back into Office using your CCID (ccid@ualberta.ca) For information on how to sign out of Office apps, please see this Microsoft article. If you still can't sign-in try the following (on the following steps, please replace 'ccid' with your actual CCID): Enter ccid@ualberta.onmicrosoft.com as the username and click next It will ask you to enter the username again (it should be pre-populated with ccid@ualberta.onmicrosoft.com). This time enter ccid@ualberta.ca and click next. It should now accept ccid@ualberta.ca and you will be prompted for your password. Remove Work/School account from your computer: Remove the @ualberta.ca 'Work/School' account from your computer. Restart your computer. Try signing into Office using your CCID (ccid@ualberta.ca) For information on how to remove the 'Work/School' account from your computer, please see this Microsoft Article. Choose your Windows version and then look under the section titled 'Add work or school accounts to your PC'. PC Only - Reset your Office licenses: If on a Windows device the 'Microsoft Support and Recovery Assistant' is built into the help section now. *NOTE* Microsoft Support and Recovery Assistant doesn't seem to work all the time. Signing out in the Office application and doing steps 2 and 3 seem to work better. When asked to sign in, please sign-in with your ccid@ualberta.ca account. Follow the on-screen instructions. Link to reset tool https://aka.ms/SaRA-OfficeActivation-Reset Mac Only - Reset your Office licenses: Download and run 'Office Reset' Follow through the instructions in the installer. When you get to the 'Installation Type' section select 'Reset License and Sign-In' Continue following the instructions in the installer. When it is complete restart your Mac and attempt to sign-in to Office apps using your CCID (ccid@ualberta.ca) CCID@ualberta.onmicrosoft.com Account Issue If you try to sign into Word using Office 365 and it directs you to an account that shows "ccid@ualberta.onmicrosoft.com" then follow the steps below. 1. At the Word login page type your username as "ccid@ualberta.onmicrosoft.com", the login screen will refresh and still show the username you entered. 2. Delete that username and type in your ualberta email "ccid@ualberta.ca" 3. It should direct you to a green coloured login screen asking for your ccid password. 4. It will then prompt if you want to "Stay signed in to all your apps" click on "No, sign in to this app only" Uninstall/Reinstall Office (PC): Follow the instructions in this Microsoft Article to uninstall Office365 from your PC. Restart your PC. Follow the instructions in this Microsoft Article to install Office365 on your PC. Be sure to sign in with your ccid@ualberta.ca. Uninstall/Reinstall Office (Mac): Follow the instructions in this Microsoft Article to uninstall Office365 from your Mac. Restart your Mac. Follow the instructions in this Microsoft Article to install Office365 on your Mac. Be sure to sign in with your ccid@ualberta.ca. iOS Account Reset: Close all Office apps. Go to Settings Tap to select one of your Office for iOS apps such as Word or Excel Under RESET: tap Reset Slide to enable 'Delete Login Credentials' Start one of your Office for iOS apps Sign in using your CCID (ccid@ualberta.ca) Now exit and try opening one of the Office apps.

Introduction This article outlines why you might be receiving a license deactivation warning for O365 and the steps you can take to resolve it. Applicability This article is intended for use by users of @ualberta.ca Office365. Why you are receiving the deactivation warning If you are a current staff member or student of the UofA you are most likely receiving this warning because you recently changed roles with the UofA and your new role has triggered a license change in O365. If you are no longer a staff member or student of the UofA then you are receiving this notice because you no longer entitled to an Office 365 license from the UofA and your license will be deactivated soon. Resolving the problem If you are a current staff member or student of the UofA you can resolve this problem by signing back into the Office 365 apps using your University of Alberta email address and password: Open a Microsoft App, such as Word or Excel. Windows: sign in/out is located in the top-right corner of the application. Mac: sign in/out is under the first menu of the application (ie for Excel its under the Excel menu). Once you have signed in to Office 365 apps please wait 30 minutes as it can take this long for the license to sync with your application. If your Office 365 apps are still deactivated after 30 minutes, go to the Account section inside one of the Office 365 apps and click the Update license button.

Introduction For VCS users who are moving to Windows 11, the user profile migration is user driven, and this guide is to assist users in performing the steps necessary to move from Windows 10 to Windows 11. Applicability This article applies to anyone who uses or administrates VCS, and needs to move profile settings from Windows 10 to Windows 11. Details With Windows 10 support from Microsoft ending in October of 2025, IST is making the upgrade to Windows 11 on VCS to ensure the University continues to get security and performance updates. With shifting to a completely new operating system, this means that a new user profile is used for Windows 11. A user profile is a section of operating system where your personalized settings are stored. Things like what mapped drives and printers you connect to, application specific settings, what wallpaper you set, etc are stored in your user profile. While certain settings can be moved from a Windows 10 profile to a Windows 11 profile, a full copy of the user profile, or accessing a Windows 10 profile from a Windows 11 computer will generally work, but extensive testing has shown that there is a high probability of introducing quirky and hard to fix issues over the long haul. Due to this reason, it is recommended to setup a NEW profile, and re-apply settings, or application configurations. This is a very similar process if you were to get a new PC. Steps: 1. Launch a Windows 11 VM 2. Run the Migration Tool 3. (Optional) Sign into Google Chrome 4. (Optional) Change default browser 5. (Optional) Change default Applications (PDF, Image, etc) 6. (Optional) Set a desktop wallpaper 7. (Optional) Map a Network drive 8. (Optional) Map a Network printer 8. (Optional) Move Start menu to the left side 9. (Optional) Set default printer 10. (Optional) Change to dark mode 11. (Optional) Pin Apps to the Taskbar 13. Advanced Tools & Resources Launch a Windows 11 VM If you've been enabled to use Windows 11, then you'll see it as an option to launch on the VCS web portal. Run the Migration Tool NOTES: Running this migration tool is NOT mandatory, but if you were using Windows 10 within VCS, we recommend running it to bring over your existing settings. Following some of the other items in this guide may still be helpful if you choose not to run this tool. If you were accessing a DARC virtual desktop through VCS, then this migration tool is not compatible with that environment, and this tool should be skipped. The Windows 11 migration tool will reapply some of the most important settings you had in Windows 10 to Windows 11, such as mapped network drives, mapped network printers, MS Edge bookmarks (if applicable), Firefox bookmarks (if applicable), MS Office templates, and custom Office dictionaries. To start the migration tool, click on the Start menu, then type "Win11", you will then see the Win11 Migration item show. Go ahead and click on it. Then click Open As the migration tool runs, if you have a large number of printers attached to your profile, it will take a number of minutes likely to reinstall them all. Once the tool is done, you'll be prompted to logoff to save the profile settings. IMPORTANT: After the tool logs you off, be sure to wait at least 2 minutes before launching Windows 11 VM again. This is to ensure background tasks have completed. Sign into Google Chrome To sign into Google Chrome and synchronize your bookmarks follow the steps below. Open Google Chrome Enter your ccid@ualberta.ca email address. Enter your CCID and password into the University of Alberta authentication page. Complete the login with the multifactor authentication When asked to Turn on sync, click Yes, I'm in. Change Default Browser Windows 11 defaults to Microsoft Edge as the default web browser. If you wish to use a different browser as your default, then you can follow the steps below to change your default. In this case we'll use Google Chrome as an example. When you open a non-default web browser, you'll be notified if it isn't set as the default browser, with a button to set it as the default. After a few moments, you'll see the next screen. Scroll down until you see the two entries HTTP and HTTPS, click on one of them. Select your browser of choice, then click on Set Default. Note: by changing either HTTP or HTTPS settings, it will automatically change the default for the other. This window can now be closed. Change Default Applications (such as PDF, images,etc) *The following instructions can apply to any file type, but this example, we'll be setting the default application for PDF files.* By default PDF files are set to open within Microsoft Edge (can be changed to another browser of choice). The advantages of this is that using a browser to view PDF files is much faster than using a full PDF viewer/editor like Adobe Acrobat. However, if you need to fill out PDF forms, then you may need the functionality of purpose built PDF reader like Foxit PDF Reader, or if you need to create/edit PDF files you may need a full PDF Editor such as Adobe Acrobat Pro. Find any existing PDF file, right click on it, hover over Open With, then select Choose another app. (Note: selecting an app from this screen will work, but only for opening this one file, and the default will not change) Next, choose your preferred PDF application, then click on Always. Which sets it as the default. Set a Desktop Wallpaper Find the picture file (.jpg, .png, etc) right click on it, and select Set as desktop background. Mapping a Network Drive Open File Explorer on the taskbar. Once in File Explorer. Right click on This PC on the left side, then select Map network drive... On the next window, select a drive letter you want to use, then enter the network folder you want to connect to. If you are connecting to an AHS network drive, be sure to click on Connect using different credentials. Note: Please see the Advanced resources section of this KB article for help determining the network folder address to use if you had it in Windows 10 VCS. If you clicked on Connect using different credentials. A new windows comes up asking for your username and password. If you are mapping an AHS drive, be sure to start your username with "healthy\". This tells the computer to use your AHS username instead of your UofA account. And lastly, put a checkmark in Remember my credentials. Then click Ok. Map a Network Printer If you want to add a network printer from the print server, open File Explorer, and browse to \\med-print01 Browse for the printer you want to add, right click on it, and then select Connect. While the printer is being added, you'll see. When that window closes, the printer should be available to print to. Move the Start menu to the left side Right click on the taskbar, then choose Taskbar settings. Next, click on Taskbar Behaviors. Lastly, click on Center, under the Taskbar alignment setting to toggle to the left. Setting a default Printer Click on the Start Menu, then click on Settings. On the left side, click on Bluetooth & devices. Then click on Printers & scanners. Then click on the printer you'd like to use as the default. Lastly, click on Set as default. Change to Dark mode Right click on the desktop, then click on Personalize Then click on Colors Lastly, click on where it says Light, this option will show a drop down menu to change it to Dark. Pin Apps to the Taskbar Start by opening the application you want to pin. The running application will show on the Taskbar, right click on the application's icon, and click on Pin to Taskbar. Advanced Tools & Resources Finding previous mapped drives and printers: Open File Explorer and browse to \\med-vcs-profile\xendesktop Then double click on the folder labelled as your username The following two files contain a history of the mapped drives and printers you've used in the past. Using this info, you have the details of how to map a network drive, or map a network printer.