Software
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Update OnTheHub Account Eligibility
Introduction This article is designed to assist users with updating their OnTheHub account. Here you will find steps to renew or change your eligibility. Applicability You are unable to purchase software due to your eligibility expiring, or belonging to the wrong group. For example, having student eligibility, instead of faculty. Procedure Table of Contents Eligibility Change Access Your Account Details Request Eligibility Change Account Verification Renew Eligibility Expired Eligibility Eligibility Status Account Verification Before You Begin To access OnTheHub, go to Log into ualberta.onthehub.com and sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page. Eligibility Change 1. Access Your Account Details Click on your name then select Your Account/Orders 2. Request Eligibility Change Select the Eligibility tab and click Request Additional Eligibility 3. Account Verification Enter your UAlberta email address to verify your eligibility Choose which group you are a member of to change your software eligibility. Verify and update your information as necessary and click Submit You have reached the end and we hope we’ve been able to help in changing your eligibility OnTheHub. Renew Eligibility Expired Eligibility Eligibility is set to expire one year after activating or renewing. If you see the following error message, please review the eligibility status. 1. Eligibility Status Click on your name then select Your Account/Orders Select the Eligibility tab If your status indicates that your eligibility has expired, click Renew Eligibility 2. Account Verification Enter your UAlberta email address to verify your eligibility Choose which group you are a member of to change your software eligibility. Verify and update your information as necessary and click Submit You have reached the end and we hope we’ve been able to help in changing your OnTheHub eligibility.
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Purchasing Software Through OnTheHub
Introduction Learn the best process for accessing the software available through OnTheHub. Applicability University of Alberta Faculty, students, support staff and researchers are able to access and purchase a wide range of discounted software titles through OnTheHub. Procedure Table of Contents Visit OnTheHub Register for an OnTheHub Account Already Registered? Sign in to OnTheHub Browse for Software Purchase Software Complete Your Purchase Check Out Helpful Notes 1. Visit OnTheHub To access OnTheHub, visit ualberta.onthehub.com and select your appropriate designation from one of the tabs: Students, Faculty/Staff Home Use or University Computers. 2. Register for an OnTheHub Account Already Registered? To create an account, click on Sign in in the top right hand corner of the page. Click Register and follow the prompts to complete the account registration. Once you’ve successfully registered for an account, you will be sent a confirmation email that will provide you with a link to sign in and complete your purchase. 3. Already Registered? Sign into OnTheHub If you have already registered for an account, you may proceed to sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page. To sign in, enter your UAlberta email address and Password and click Sign In. 4. Browse for Software You may browse for software by selecting a software category. You will be presented with the software available for purchase within each category. 5. Purchase the Software Click on the software you want to purchase. Be sure to complete additional details such as Language or Platform. 6. Complete Your Purchase Be sure you are signed in. Note: Software needed by departments for work computers should be purchased using a department-owned CCID and should not be purchased with an individual user CCID. This ensures the software will remain available to the department or unit if individuals leave the U of A. Click Add to Cart You may continue shopping or Check Out. 7. Check Out Follow the prompts to process payment. Please note that you may be redirected to the software provider's website to complete your discounted purchase. If you are not redirected to the software provider's website to download your software, you can use these instructions to help you locate the software installation file through OnTheHub: Downloading Software Through OnTheHub. Helpful Notes Purchase methods for software will vary depending on individual licensing agreements and your relationship with the university (student, faculty or staff). Software needed by departments for work computers should be purchased using a department-owned CCID and should not be purchased with an individual user CCID. This ensures the software will remain available to the department or unit if individuals leave the U of A. IST does not track software licenses. Payments can be made through any of the following options: Visa, MasterCard or American Express, PayPal, U of A Corporate Credit Card or Indent/speedcode. All payment details will be listed under individual software pages in the OnTheHub software store. If you need to change your eligibility, please refer to How to Change Eligibility OnTheHub. This may be necessary in the event that you've selected the wrong role (student, staff, faculty, etc.) when registering for an account on OnTheHub or if your role at the university has changed since registering.
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Enroll in ESRI Free Virtual Campus Courses
Introduction ESRI provides free training to University of Alberta Faculty, Staff and Students with a valid CCID (ie: xxxx@ualberta.ca) and a current license for ArcGIS (installation of the ESRI software). This article provides information on the courses available and how to enroll. Applicability This article applies to any University of Alberta users of ESRI's ArcGIS. Internal notes are included for members of the Service Desk to assist with enrolment requests. Procedure For FREE ESRI training go to ESRI.com/training. There are numerous courses listed for free. Any that have a cost listed, go to ESRI.ca/training and they will be offered for half price. Questions? Contact Staff Service Centre IT Help Desk at 780-492-8000 or by submitting a ticket through our ticket portal here: https://universityofalberta.freshservice.com/support/home
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Mathematica - Installation / Renew / Transfer
Introduction Mathematica software is from Wolfram that can be purchased from the University of Alberta’s (UofA) OnTheHub website. Some installation policies may apply to Mathematica. KBA Objective: Assists users with purchasing, downloading and installing the Mathematica program from Wolfram Installation instructions apply to Windows, macOS, Linux Ubuntu Provides information on renewing/transferring licenses for Mathematica Applicability Target Audience: Anyone Prerequisites: Purchased Mathematica from OneTheHub before installation Non-applicable: Please contact IST by calling 780-492-9400 or email ist@ualberta.ca for more assistance Procedure Basic Information Standard Process 1.0 Purchase through OnTheHub 1.1 Access the Activation Key 2.0 Install on Windows 2.1 Install on MacOS 2.2 Install on Linux Ubuntu Troubleshooting Tips Renewing an existing license Moving a license to a new/rebuilt computer Appendix Basic Information Mathematica is a free software and web client that is available on Wolfram. It is a powerful tool used for large calculations, dimensions and documentation to make calculations more sensible. It uses the Wolfram documentation and references for: Symbolic Language Numerics Mathematical Computation Algebraic Manipulation Number Theory Visualization and Graphics The core technology and language is extensive, and it will develop even further onwards. Even though the product can be “purchased” from OnTheHub, there will be no monetary charges to credit cards or speed codes. Standard Process 1.0 Purchase through OnTheHub Go to the UofA OnTheHub website: https://ualberta.onthehub.com/ Make sure you are on the correct tab (either Staff/Student) Search for Mathematica in the search bar Select the appropriate version and click Get Mathematica Here Enter your @ualberta email address, agree to the terms, and click Continue Select if you are a student/staff and click Continue Click Get Mathematica | Desktop Create a Wolfram ID with your @ualberta email if you do not have one Click on Create Wolfram ID You should receive a verification email to your @ualberta email, find the email and click on the verification link Another tab should show up for a Wolfram Activation Key Request Form. Enter your information and click Submit. After submitting, you should be able to view your Activation Key and receive an email for it Continue with the instructions below to install Mathematica on your computer 1.1 Access the Activation Key Go to your Wolfram account and make sure you are signed in at: https://account.wolfram.com/ Note: For any Not Found errors, click on the WOLFRAMACCOUNT icon at the top right to refresh the page Click on the Products & Services tab and click on User Portal Click on Get Downloads in My Products and Services section on the right hand side Your key will be in the Activation Key section 2.0 Install on Windows Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click Windows for the latest version of Mathematica + Documentation A pop-up box containing additional information about the download will appear. Click Start Download to begin the process. Once the download is complete, open the installer If you see a Windows Security Warning, click Run If you see a Windows User Account Control warning, click Yes In the Destination Location window, you have the option to select where on your download management Mathematica will install. If you have no preference, leave it set to the default location and click Next. Wait a few minutes for the installation process to complete When the Mathematica installation is complete, click Launch Wait for the launch process to complete, and a new Wolfram Mathematica Setup window will pop up, click Next In the Destination Location window, you have the option to select where on your computer Mathematica will install. If you have no preference, leave it set to the default location and click Next. In the Select Components window, you have the option of allowing or skipping the optional components. By default, the Optional Components and WolframScript are selected. Click Next. In the Start Menu Folder window, you have the option of not creating a Start Menu entry for Mathematica. Click Next. Wait a few minutes for the installation process to complete If you left the Launch Wolfram Mathematica checkbox checked, the program will launch Enter in the activation code that was mentioned in Section 1.1, and click Activate Once the activation is complete, check I accept the terms of this agreement and click OK The Installation for Mathematica is complete. 2.1 Install on MacOS Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click MacOS for the latest version of Mathematica + Documentation A pop-up box (containing additional information about the download) will appear. Click Start Download to begin the process. Once the download is complete, launch the installer. It will verify itself before opening. A new Finder window will open. Click and drag the Mathematica icon into the Applications folder. The Mathematica application will then copy itself into the Applications folder. Please be patient, the copying process takes a few minutes to complete. Optional Step: Double click the Extras.pkg icon in the installer Finder window to install the browser plugin. The “Install Mathematica Extras” launcher will open. Click Continue. Click Install in the next window Enter your password to allow the installer to continue. Click Install Software. When the installation has completed, click Close 2.2 Install on Linux Ubuntu Make sure you have the activation key (mentioned in Section 1.1) before continuing In the Downloads section, click Windows for the latest version of Mathematica + Documentation A pop-up box (containing additional information about the download) will appear. Click Start Download to begin the process. Once the download is complete, open a Terminal window, and change the directory to where Mathematica downloaded to Enter the command sudo bash Mathematica_10.0.2_LINUX.sh and press Enter or Return on your keyboard Press Enter to use the default installation directory Once the first part of the installation is complete, press Enter to select the default directory for the Mathematica scripts to be stored The installation will report that it is complete You can now launch Mathematica either through entering the Terminal command Mathematica or by using your desktop environment’s typical graphical method for opening programs When Mathematica first launches, you will be prompted to enter the registration code you were provided during your account and product registration Enter the activation key and press Activate Once the activation is complete, you can use Mathematica normally Troubleshooting Tips Renewing an existing license UofA activation keys are typically marked as auto renew, meaning that they automatically renew themselves when the site license is renewed Those activation keys are automatically extended through your next renewal date Users whose activation keys are not automatically extended are sent an email with instructions for requesting a new activation key Your Wolfram product does not need to be reinstalled for your license to renew. Refer to web – Wolfram support for autorenewal for source information Moving a license to a new/rebuilt computer To reinstall software from Wolfram Research on a new computer, please login and fill out the System Transfer Form at: https://user.wolfram.com/portal/requestSystemTransfer.html Wolfram products are usually licensed to be installed on a specific machine—moving the software to a new computer requires an update to your license Please follow the standard installation instructions for your machine Refer to web – Wolfram support for transfer for source information Appendix ualberta - OnTheHub Web – Wolfram Forum - How do I extend a license when the site license is renewed? Web – Wolfram Forum - How do I move Wolfram software to a new computer? Web – Wolfram Sign In Web – Wolfram System Transfer Form Additional Considerations (Notes) [n/a] Back to Top Keywords: Mathematica, Wolfram, Install, Windows, MacOS, Linux, install, renew, transfer, new, software
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Install or Update ChemDraw
Introduction ChemDraw Prime, developed by PerkinElmer, is an entry-level Chemical diagram drawing software that provides tools to create publication-ready chemical structures and reactions, laboratory notes and experiment write-ups. As well as a full set of chemical structure essentials such as rings, bonds, chains, atoms and functional groups, ChemDraw Prime includes property calculators, chemical and lab equipment templates and handy TLC and Gel Electrophoresis Plate drawing tools. ChemDraw Prime licenses are offered free of charge to all University of Alberta faculty, staff members and students. This article provides screenshots detailing the process for downloading, installing and activating ChemDraw in Windows and Mac environments. Troubleshooting tips are also included. Applicability This article is written for anyone wishing to install or update ChemDraw and also for IST analysts assisting with installation or updating. Important things to note Anyone using a ualberta.ca email (faculty, staff members and students) may download this software. You must use your ualberta.ca email account to have access to ChemDraw. The License Key will be emailed to you from PerkinElmer. It is also available under "My Downloads" once you download the installation file. The License Expiry Date is November 1st annually. Please register again once expired. Software License Rules: One copy of this software can be downloaded annually and installed on either a personal or university computer. Home Use Rules: This software can be installed on one computer at home. Procedure Note the system requirements as defined at: https://informatics-support.perkinelmer.com/hc/en-us/articles/4408233063572-What-are-the-system-requirements-for-ChemDraw-ChemOffice- If you already have a copy of ChemDraw installed but the license has expired: For Windows users, please reactivate the application following the steps mentioned below: To reactivate, launch the application and click 'Activate' on the 'Help' menu. Then enter your serial number. It shows up automatically if you originally activated it on the same machine. Click on 'Activate over the Internet' to complete the activation. If this fails to reactivate (because you don't have an Internet connection), then you can activate it by phone, fax, or email to receive an activation code. For Mac users, please download the software from Perkin Elmer's web portal at https://www.cambridgesoft.com/login/. A new serial number and registration code will be emailed to you. If you are obtaining a new License and downloading/installing it for the first time: You can obtain a license for ChemDraw Prime from our online software store at https://ualberta.onthehub.com. Once your email address is confirmed, you can navigate to the PerkinElmer website, where you can download the software. Note: Please use Internet Explorer or Firefox to request this software. Table of Contents Download Guide Installation Guide for Windows Installation Guide for Mac OS X Answers to Frequently Asked Questions Download Guide 1. ChemDraw is available through: Students > GIS / Graphics. Faculty/Staff Home Use > GIS / Graphics University Computers > GIS / Graphics 2. The software is available from the software publisher's website directly. Click on the PerkinElmer website link located under "ChemDraw Site License" section. 3. Enter your university email address and click Submit. 4. By clicking the "Continue" button, you will jump to the PerkinElmer web portal. 5. If this is your first time using this portal, please create an account. Click on the "Register" button on the right side and enter your profile. Please use your University of Alberta email address for registration. The login portal is available at https://www.cambridgesoft.com/login/. 6. Enter the necessary information. 7. Once the account is created, log in to the portal. The software download link is located on "My Site Subscription" page. 8. Click on the "Download Site Subscription Software" link. 9. Download the installation file for your operating system. 10. Downloading the file will generate an email that contains your software's serial number and registration code. The email comes from informatics.customer_service@perkinelmer.com. The subject should say "Your Site License Information". If you don't receive the email, jumping from the Site Subscription page(Shown in Step 8) to the file download page(Shown in Step 9) will generate the email each time. Try it once again. Check your spam/junk mail folder as well. If you still don't receive any email at all, please send an email to PerkinElmer support at support@scistore.com. Include your name, email address and the name of the product (In this case, ChemDraw Prime 15). NOTE: You can also view the serial number under the "My Downloads" section of PerkinElmer's portal. Installation Guide for Windows 1. Once you click on "Click Here to Download Software", the download will begin. Click on "Save File". 2. Once saved, run the installation file. 3. Click on "Install Software" to begin the software installation wizard. The wizard will open. 4. Read the license agreement. When you've finished (and scrolled down to the very bottom) the "Next" button will be enabled. 5. Click "Next" when you agree with the license agreement. 6. Choose a location for your destination folder and click "Next". 7. Make sure the check mark is on. Then click on "Next". 8. If you are ready to install, click on "Install". 9. Installation will take several minutes. 10. Once the installation is successful, the wizard will show "Installation Complete" message. Click on "Finish" to complete the installation. 11. Once installed, activate your software. The serial number should be listed in the email from PerkinElmer. (Sent from informatics.customer_service@perkinelmer.com - with a subject of: "Your Site License Information". ) The Serial Number is also available from "My Account" > "Downloads" after you log into ParkinElmer's web portal. (https://www.cambridgesoft.com/login/) 12. Once you've completed the form, click on "Activate over Internet". Once activated, the installation is complete. Installation Guide for Mac OS X 1. Open the installation file with DiskImageMounter or save it on your computer. If you select "Save File", double-click the file once downloaded and start the installation process. 2. Read the license agreement. 3. After clicking "agree", the system will open the installation file. 4. Drag and drop ChemDraw Prime 15.0.app onto the Applications icon. Once complete, open a Finder window and open Applications. Then, double-click the ChemDraw Prime 15.0.app. 5. You will see the following prompt. Click "Open". If you get this error message, click "OK" and then open System Preferences. (If you do not get an error, please skip to Step 6.) 5.2 Click Security & Privacy. 5.3 This section is locked by default. In order to make changes, click on the lock icon at the bottom left. 5.4 Enter your account's password. (This is your computer's password, not your CCID password.) Click on Unlock. 5.5 If you see a message saying, ""ChemDraw Prime 15.0 app" was blocked from opening because it is not from an identified developer.", click on Open Anyway. If not, click and select "Anywhere" for "Allow apps downloaded from..." 5.6 Go back to the Finder window and open ChemDraw Prime 15.0.app again. Select Open. 6. Enter the necessary information as requested and click "Next". 7. If you wish to choose custom locations for templates, stationary and samples folders, select "Choose Custom Location." Otherwise, click on Finish. This will complete the installation. 8. Once the installation is complete, ChemDraw will start automatically. 9. If you had made changes to "Security & Privacy" (in Step 5) make sure to change it back to the default or lock for changes. Additional Considerations (Notes) Answers to Frequently Asked Questions I haven't received an email that contains my serial number and registration code. It is also not listed on "My Downloads" page either. For download or access troubles, or problems with your serial number and registration code, please send an email to support@scistore.com. Be sure to include your name, email address and the name of the product(s). My ChemDraw keeps crashing. What should I do? Uninstall the software and reinstall. If the problem continues, please visit http://www.cambridgesoft.com/support/mail/ or email support@cambridgesoft.com.
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Migrate from Oracle Java JDK to Open JDK for Windows
Introduction As of January 2019 Oracle Java SE/JDK is now a paid product and can no longer be installed for free in a commercial production environment. A free version with a GNU License is being maintained under the OpenJDK initiative and is equivalent to the latest versions of the Oracle Java JDK. This article will describe the steps to migrate or upgrade from Oracle Java JDK to Open JDK on the Windows operating system. Applicability This article applies to anyone that has installed Oracle Java on a workstation or server and wishes to migrate to a free version of the software. Procedure Open a browser and download the latest "Ready for Use" version of the JDK from https://jdk.java.net/ Extract the OpenJDK files to C:\Program Files\OpenJDK Update the Java Machine Path to "C:\Program Files\OpenJDK\bin\server\jvm.dll" for any applications that need it, for example Tomcat. Add the following to the PATH system environment variable: C:\Program Files\OpenJDK\bin Restart any applications that are directly targeting the Java Machine DLL (JVM.DLL) modified in step 3. Remove all Oracle Java installations from the "Add or Remove Programs" control panel. Remove, if exists, "C:\ProgramData\Oracle" Remove, if exists, from the PATH system environment variable any path beginning with "C:\ProgramData\Oracle" for example: "C:\ProgramData\Oracle\Java\Javapath" Open command prompt to test if java is still working with either or both "java --version" and "javac --version". You should see the version of the OpenJDK you installed displayed. Additional Considerations (Notes) There is no update manager or notifications for updates. Any updates will need to be handled manually by the user. The intended update cycle is every 6 months. If you need assistance with this please contact IST. Keywords: Oracle Java OpenJDK JDK Migrate Upgrade Windows
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FGSR Thesis Deposit Application
Introduction On February 23, 2018 Faculty of Graduate Studies and Research (FGSR) launched a new application for the submission, review, and acceptance of student thesis. This article will assist users and Service Desk staff to source the information required to answer their questions and who to escalate questions to. Applicability This article applies to Graduate students who are submitting their thesis for approval and IST Service Desk staff who are attempting to assist students experiencing issues. Procedure The links below will assist with information around thesis preparation/requirements/deadlines, submissions, archives and a contact for more information. The Frequently Asked Questions (FAQ) section contains additional information. Links FGSR Thesis Preparation, Requirements & Deadlines Information: https://www.ualberta.ca/graduate-studies/current-students/academic-requirements/thesis-requirement-and-preparation Student Submission Webpage: https://thesisdeposit.fgsr.ualberta.ca Student Submission step by step instructions: https://cloudfront.ualberta.ca/-/media/gradstudies/current-students/academicrequirements/thesisrequirementandpreparation/thesis-deposit-student-submission-ver-3.pdf Education and Research Archive (ERA): https://era.library.ualberta.ca Questions about theses stored in ERA should be directed to: erahelp@ualberta.ca Frequently Asked Questions Q: I am having trouble saving my thesis as a PDF/A. A: We recommend the following troubleshooting tips if you are having problems with PDF/A creation: If you are using MS Word, do not use "Save as PDF" under File. Use "Save As", select PDF, then click the Options dialogue box to select PDF/A. If MS Word is still not performing the conversion properly (a correct conversion will have a banner across the top of the file indicating so), try Adobe Acrobat (Not the free Acrobat Reader). See the Adobe Acrobat Resources webpage for more information. If possible and applicable, don't use the Mac versions of WORD/Adobe; use PC/Windows versions. If you are using LaTeX, contact your department for assistance. If further assistance is required, please contact FGSR Program Services at grad.services@ualberta.ca. Further instructions on PDF/A creation can be found here: https://cloudfront.ualberta.ca/-/media/gradstudies/current-students/academicrequirements/thesisrequirementandpreparation/20160301instructions-how-to-save-a-thesis-as-a-pdfa-archiveeffectivemarch-12016eralinkchanged-only.pdf Q: How long will it take the Faculty of Graduate Studies and Research to process my thesis submission? A: Please allow FGSR three business days to review your thesis submission. Please note that theses are reviewed in the order they are received. All questions about the processing status of submissions after this time period should be directed to FGSR Program Services at grad.services@ualberta.ca. Q: I have a question about a change requested when my thesis was rejected. Who do I contact? A: Contact FGSR Program Services at grad.services@ualberta.ca with any questions regarding requested changes. Q: I've submitted/resubmitted my thesis and it hasn't been reviewed yet but I just noticed that I made an error. How do I fix it? A: Contact FGSR Program Services at grad.services@ualberta.ca and notify us. We will return your thesis submission so that you have access to it again. Once you have received it, make the necessary changes you need to make and resubmit. Q: I have files that I need to attach to my thesis. How do I submit an attachment? A: Contact FGSR Program Services at grad.services@ualberta.ca for further information and instructions on submitting attachments to your thesis. Q: I noticed an error in my thesis but it is already approved. Can you replace the file? A: These are evaluated on a case-by-case basis by the Faculty of Graduate Studies and Research. Contact FGSR Program Services at grad.services@ualberta.ca with any questions about requested changes. Q: I saved my thesis, but I can't see it in my saved or pending items in order to access it. A: Log into https://thesisdeposit.fgsr.ualberta.ca using your CCID and password. Any saved thesis can be accessed by hitting the green “Saved Items” button on the bottom left Q: I can't see the entire submission form. A: Save your submission using the Green Save buttons and try refreshing the webpage. If that does not work try a different browser such as Google Chrome or Firefox. Q: I encountered a technical problem not covered above. Who do I contact? A: Technical issues can be sent to ist@ualberta.ca. These will be escalated to the EDRMS team who will assist you. Q: My thesis was accepted but it is not publically available A: Accepted theses are moved to the Education and Research Archive (ERA) and will become publicly available on your convocation date (June 15 or November 15) if no further embargo was requested. If an embargo was requested then the thesis will become publicly available as of the embargo date. Keywords: Thesis, Theses, Thesis submission, Thesis Deposit, FGSR, Faculty of Graduate Studies and Research, PDF/A, PDF/A creation, EDRMS, Electronic Documents and Records Management System
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Perform Searches in the Alfresco Application
Introduction Alfresco is a University of Alberta enterprise content management system. It has a powerful search feature that we can leverage to make finding documents much easier. This article provides links to documentation on Alfresco search functionality, including How to Search and a Searching Cheat Sheet. It is intended that the linked documents will help users in Alfresco to perform effective searches. Applicability This article is intended for all Alfresco users at the University of Alberta. Details By using a specific 7 digit ID number approach to searching, you will find that search results are returned quicker, and it will help decrease the strain on the server resources that can occur when other methods of searching and interacting with the results are used. The "Alfresco Training - How to Search Instructions" (for conducting searches with this method) can be viewed here: https://docs.google.com/document/d/18vvce_9s6WAv-xMMwN6fzFyqZqZ8LdjMBDbJo2gZOTI/edit?usp=sharing The "Alfresco Search Cheat Sheet" (with explanations and examples of some of the common search features that may be used daily while working with Alfresco) can be viewed here: https://docs.google.com/document/d/1whLVX9DldD7MlSjC9SGMF0rZKwJn6eHSWWQprZzEIRY/edit?usp=sharing Keywords: Alfresco, EDRMS, Search, find, electronic documents, effective, conduct, perform, how to, cheat sheet
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Downloading Software Through OnTheHub
Downloading Software Through OnTheHub University of Alberta Faculty, students, support staff and researchers are able to access and purchase a wide range of discounted software titles through OnTheHub. Applicability You may download software that you have acquired through OnTheHub by following the steps outlined below. If you need assistance browsing and purchasing software, please visit the Purchasing Software Through OnTheHub article. Procedure Table of Contents Sign into OnTheHub Access Your Account Details Download Software To access the software purchased from OnTheHub you must be signed in. 1. Sign into OnTheHub Visit ualberta.onthehub.com and select Sign In in the top right hand corner of the page. Enter your UAlberta email address and Password and click Sign In. 2. Access Your Account Details Click on your name, in the top right corner, then select Your Account/Orders. 3. Download Software Select the Orders & Downloads tab and click View Details Click Download You have reached the end and we hope we’ve been able to help you access your account and download software available to you through OnTheHub.
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Installing Applications From Software Center
Introduction This article was written to provide information on how to install applications from the Software Center. The Software Center application allows you to install selected non-licensed, approved software and campus license software on your university-owned computer. If you have questions or experience difficulty, please contact the Staff Service Centre. Applicability The target audience is users looking for information on the Software Center. Procedure Requirements The computer must be connected to a wired campus network. It is not available over wi-fi (UWS) or VPN. The Software Center is only available to computers that are joined to the Central Domain (sts.ad.ualberta.ca), Engineering (engineering.ualberta.ca), Registrar (registrar.ualberta.ca), Library (ualibrary.ualberta.ca), or Faculty of Medicine and Dentistry (med.ualberta.ca). How to tell if your computer is joined to a domain: Open Command Prompt Press Windows Key + R then enter cmd in the Run window that appears or Search the Start Menu for Command Prompt Enter systeminfo | findstr /B "Domain" in the Command Prompt window, and press Enter The result will show you which domain, if any your computer is joined to. Install Supported Software Press the key on your keyboard and search for “Software Center”. From the search results, click the Software Center icon. The Software Center window is shown below, with the Applications tab selected. The Applications available to install are shown to the right as tiles. The software publisher and version number appear below the title. Use the buttons in the upper right so switch between Tile view and List view. By default, available applications are listed in chronological order, with newest items at the top left. Recent additions are marked with a New badge. Use the Sort by pop-up menu at the top to organize the list. Click an application tile to select it for installation. The details of the selected software are displayed. Click the Install button to begin installation. The software will begin installing. Please note that if your computer requires a restart after a recent Windows update the software install may not proceed past "Preparing to Install". If your install gets stuck here restart your computer. When installation is complete, a notification is displayed in the lower right, and the button changes to read Installed or Uninstall. Not all software supports uninstalling through the Software Center. Click the Applications tab to return to the list of software titles, or click the Close button to exit Software Center. New software appears in the Start menu. If you have questions or experience difficulty, please contact the Staff Service Centre.