Introduction This article was written to provide information on how to install applications from the Software Center. The Software Center application allows you to install selected non-licensed, approved software and campus license software on your university-owned computer.  If you have questions or experience difficulty, please contact the Staff Service Centre.   Applicability The target audience is users looking for information on the Software Center.   Procedure Requirements The computer must be connected to a wired campus network. It is not available over wi-fi (UWS) or VPN. The Software Center is only available to computers that are joined to the Central Domain (sts.ad.ualberta.ca), Engineering (engineering.ualberta.ca), Registrar (registrar.ualberta.ca), Library (ualibrary.ualberta.ca), or Faculty of Medicine and Dentistry (med.ualberta.ca).  How to tell if your computer is joined to a domain: Open Command Prompt Press Windows Key + R then enter cmd in the Run window that appears or Search the Start Menu for Command Prompt Enter systeminfo | findstr /B "Domain" in the Command Prompt window, and press Enter The result will show you which domain, if any your computer is joined to. Install Supported Software Press the key on your keyboard and search for “Software Center”. From the search results, click the Software Center icon.           The Software Center window is shown below, with the Applications tab selected. The Applications available to install are shown to the right as tiles. The software publisher and version number appear below the title. Use the buttons in the upper right so switch between Tile view and List view. By default, available applications are listed in chronological order, with newest items at the top left. Recent additions are marked with a New badge. Use the Sort by pop-up menu at the top to organize the list. Click an application tile to select it for installation. The details of the selected software are displayed. Click the Install button to begin installation. The software will begin installing. Please note that if your computer requires a restart after a recent Windows update the software install may not proceed past "Preparing to Install". If your install gets stuck here restart your computer. When installation is complete, a notification is displayed in the lower right, and the button changes to read Installed or Uninstall. Not all software supports uninstalling through the Software Center. Click the Applications tab to return to the list of software titles, or click the Close button  to exit Software Center. New software appears in the Start menu. If you have questions or experience difficulty, please contact the Staff Service Centre.

Introduction University of Alberta Faculty, students, support staff and researchers are able to access and purchase a wide range of discounted software titles through OnTheHub.   Applicability You have the option to pay for software accessed through OnTheHub using a department SpeedCode.   Procedure Follow the Purchasing Software Through OnTheHub to login, browse, and begin the purchase of your software. Note: You can only use SpeedCodes to purchase software if you a UofA Faculty/Staff member. Table of Contents Checkout Process Payment Using a SpeedCode 1. Checkout Once you have found the software you want to purchase, click Add to Cart.   Continue to Checkout   If prompted, review and accept license agreement.     Complete UofA Faculty/Staff Confirmation     2. Process Payment Using Speedcode Select the Organization Account tab     Provide a valid 5-digit SpeedCode.    Complete Billing Address details and click Continue   Follow the downloads links to access your software.

Introduction WinSCP is a file transfer interface that supports the Secure File Transfer Protocol (sFTP). It can be used to upload and download files to and from Andrew File System (AFS) disk storage space. It can also be used with any other Linux/Unix systems to upload and download files. This article provides a description of how to use WinSCP. For PeopleSoft and dropbox users, instructions follow for finding and setting your dropbox location   Applicability WinSCP may be used by all users with a valid and active Campus Computing ID (CCID). It is especially useful for users who cannot map AFS file storage as a network or share drive.  Prerequisites WinSCP is designed to be used on a computer with a Windows operating system. You may download the installer from http://winscp.net At installation, WinSCP defaults to “Commander” view, which is the easiest interface to navigate because local and remote files are visible in the same window.   Procedure If WinSCP is already installed, go to PeopleSoft and dropbox instructions below 1. Install WinSCP WinSCP can be downloaded from https://winscp.net/eng/download.php If you computer is joined in a domain, you can follow this instruction : Install WinSCP on a computer joined to a domain This is a video instruction for how to install WinSCP : https://youtu.be/I-70lhcgpX4 2. Once installed, open WinSCP by clicking on your Start button and navigating to the program icon. This is a video instruction for how to navigate/use WinSCP : https://youtu.be/IyzpjjvkkNw 3. For a new login, choose the file protocol SFTP, enter the host name as gpu.srv.ualberta.ca, the port number as 22, your CCID, and password. 4. Click the Login button:    Note: You may save your session and double-click on it the next time you wish to login to a particular server.   5. Click Yes (or Update) if prompted, to indicate that you trust the connection:      6. Enter your password again, and click OK:     7. If you chose the “Commander” installation, your session will open to a window like this:   Your local computer will be shown in the pane on the left, and the remote file system in the pane on the right. 8. To transfer files, simply select files on one side and drag-and-drop them in the other.   9. If you chose the “Explorer” style installation, your session will open to a window like this:   The window shows the files in your AFS Storage Space. 10. To transfer files to AFS, open Windows Explorer and drag and drop them to WinSCP window. To copy files to your computer, select the files on the WinSCP window, drag and drop them to into Windows Explorer.   PeopleSoft Dropbox Users 1. The first time you log in using WinSCP, you will be in your personal AFS account. Your current path or location will be similar to one marked here:      2. Find your project’s dropbox by expanding the dropdown menu by your CCID     3. Then double-click on afs Scroll down, and double click on ualberta.ca Scroll down, and double click on software Scroll down, and double click on win95 (or win2000) Scroll down, and double click on psoft Scroll down, and double click on dropbox Scroll down, and double click on your project folder   4. Now your path should look like this:  You will be able to open your folders and subfolders by double-clicking them here   5. Save this path as a Session in WinSCP for future use by clicking on the Session tab and choosing Save Workspace…   6. Choose a name for your session and click OK. You can choose to “Create a desktop shortcut” then click OK:   7. Double-click on your desktop shortcut to return automatically to your dropbox in a later session:     Related Knowledge Log in to the Central Login Server  Password protect an AFS website Set up a website in AFS Check amount of remaining AFS space

Introduction   Adobe has a collection of software for designs, editing, web development, and etc. Creative Cloud is a giant hub of all the information stored on Adobe that can use the data interchangeably throughout the Adobe software.  The most used application is Adobe Acrobat and Adobe Reader since they work with Portable Document Format (PDF) files.   KBA Objective: Provides basic information on Adobe Creative Cloud, Acrobat and Terminal Server Provides instructions on requesting for Adobe Acrobat Professional Provides instructions on purchasing Adobe Creative Cloud without need for support     Applicability   Target Audience: Anyone associated with the University of Alberta needing to install Adobe Create Cloud for themselves or a client on a University-tagged workstation IST analysts see internal notes for access instructions   Prerequisites: For purchases, supervisor / departmental approver needs to approve purchase / speed code   Non-applicable: Refer to KBA – Remote directly into desktops or Terminal Server for instructions Please contact IST by calling 780-492-8000 or by portal: https://universityofalberta.freshservice.com/support/home   Procedure   Basic Information Define Adobe Creative Cloud Define Adobe Acrobat Define Terminal Server Standard Process 1.0 Login/Register into Adobe 1.1 Set Adobe as the Default PDF application 1.2 Set Chrome to download PDFs for Adobe 1.3 Uninstall old Adobe software 2.0 Purchase Adobe Creative Cloud 2.1 Download Adobe Creative Cloud apps 3.0 Adobe Acrobat in Terminal Server Troubleshooting Tips Frequent Questions Appendix     Basic Information   Define Adobe Creative Cloud Adobe Creative Cloud is a software as a service (SaaS) offering from Adobe Systems that gives users access to a collection of software for graphic design, video editing, web development, photography, and cloud services. Refer to web – Wikipedia for Adobe Creative Cloud for more details Refer to web – Wikipedia on Adobe Systems for more details Refer to web – Wikipedia for SaaS for more details   In Creative Cloud, a monthly or annual subscription service is delivered over the Internet.  Creative Cloud is downloaded from the Internet, installed directly on a local PC and used as long as the subscription remains valid. Online updates and multiple languages are included in the Creative Cloud subscription.    Note that Creative Cloud should not be installed locally as it circumvents our licensing agreement with Adobe.   The Creative Cloud is offered on the ualberta OnTheHub and it lists all of the tools that are included in the Cloud package: Refer to ualberta – OnTheHub Creative Cloud package for membership details   Define Adobe Acrobat Adobe Acrobat Professional is an application provided by Adobe that enables users to create, edit and sign PDFs with multiple tools that aids with daily PDF tasks for higher productivity. Adobe Reader does enable users to sign open PDFs and fill out PDF forms but it is a free software that provides limited options compared to Adobe Acrobat Pro. However, if users only need to view PDFs and fill out the forms, Adobe Reader should be more than sufficient   In terms of access, different departments may acquire Adobe Acrobat differently, so it is best to check with coworkers/supervisors if you require the whole Adobe Creative Cloud or you only need Adobe Acrobat Professional, along with any licenses available.   Define Terminal Server The UofA Terminal Server (TS) is an excellent resource for working remotely and provides access to shared drives and the standard applications available on a U of A office computer. Refer to KBA – Remote directly into desktops or Terminal Server for more information/instructions on TS.   Currently, UofA only provides TS to computers that are connected to the central STS domain. There are faculties outside of the central domain that cannot connect to the standard UofA network (e.g. Faculty of Medicine and Dentistry FOMD, or Botanical Gardens, etc.) Refer to KBA - Confirming if your computer is part of the Central Domain, if you want to check if you have access to TS   TS does not provide access to Adobe Acrobat 2020 by default so you are unable to edit PDFs on the TS. This article provides instructions for accessing to Adobe Acrobat 2020 on the TS.      Standard Process   1.0 Login/Register into Adobe These instructions describe how to sign in or register into Adobe with your UofA account. Since the UofA uses Google to set up accounts, there is no “registration” step required since the registration will happen automatically when you first sign in. Click Sign In at the top right   Click Continue with Google   Sign in with your @ualberta email   Login with your ualberta CCID and password   You should be redirected to the previous page and continue   1.1 Set Adobe as the Default PDF application Click on the Start menu  and start typing Default Programs Click on Default Programs or Default app settings in the list On the right side of the window, scroll down until you can click on Choose default apps by file type On the right, locate the hidden scroll bar and scroll down until you see .pdf in the very left column To the right of .pdf, click on application shown on the right In this example it is Google Chrome but it can show any application From the drop-down list select Adobe Acrobat 2020 or Adobe Acrobat Reader (it depends on your access level) If you are trying to set Adobe Acrobat 2020 as your default, but it does not show up (icon in black), then follow the instructions mentioned in Adobe Acrobat in Terminal Server or Purchase Adobe   You can now close the Settings window   You have successfully set the default application into an Adobe application.   1.2 Set Chrome to download PDFs for Adobe In order to fill out forms or edit PDFs through Adobe, clients will need to download the PDFs after clicking on the links. The Google Chrome settings can be modified to download PDFs automatically: In Google Chrome, click on the 3 dots at the top right of Chrome Click on Settings Click on Privacy and security in the left tab, then click on Site Settings   Click on Additional content settings after scrolling down   As the settings expand, click on PDF documents   Turn on the Download PDF files instead of automatically opening them in Chrome to download the PDFs   If you turn off the download option, Chrome will continue to open PDFs in a new tab after clicking on a PDF link.   1.3 Uninstall old Adobe software It is recommended that you remove all previous versions of Adobe Creative Cloud from their machines using the Adobe CC Cleaner tool.    Go to the Adobe website for the CC Cleaner tool: https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Click on Continue to Canada   Start reading the instructions from the Important first steps section The Adobe’s official instructions will apply for any personal/UofA computer   2.0 Purchase Adobe Creative Cloud Adobe Creative Cloud is purchased directly from Adobe. The University of Alberta no longer handles licensing for Adobe Creative software beyond Acrobat Professional. You may follow the links through OnTheHub to purchase the discounted Adobe Creative Cloud Student & Teacher Edition. Go to the UofA OnTheHub website: https://ualberta.onthehub.com/ Sign in with your @ualberta email You will need an OnTheHub account to always purchase equipment Refer to KBA – Purchasing Software through OnTheHub at the Register section for instructions on creating an OnTheHub account After signing in, click on Faculty/Staff Home Use tab Browse for Adobe Creative Cloud in the Search box and type Enter   The first item should show the discounted Adobe Creative Cloud and its price, click Get it now   You will be redirected to the Adobe official website. If there is a welcome window, click on Continue to Canada.   Click Buy now Fill out the form as follows: Enter your @ualberta email address Click on checkbox for Please don’t contact me via email Change the Commitment plan to the payment method you prefer   Click Continue to payment Fill out the payment information and click Continue to verification After payment and verification is finished, you should receive an email from Adobe saying that your account is created You have successfully purchased Adobe Creative Cloud. Follow the next steps to download the Adobe applications.   2.1 Download Adobe Creative Cloud apps After you have purchased Adobe, you can sign into Adobe and download the application of your choice. The instructions are as follows: Go to the Adobe website: https://www.adobe.com/ca/ Sign in to Adobe as mentioned in Section 1.1 A list of all the applications will show up and you can click Download/Install on whichever application you prefer This screenshot list is just an example; it may not be accurate because it varies with account packages After downloading, following the default instructions on Windows/macOS and you should be successfully able to install the applications   Refer to web – Adobe Download Creative Cloud apps for more instructions on installation Refer to web – Manage Creative Cloud desktop apps for other options in Creative Cloud   3.0 Adobe Acrobat in Terminal Server There are prerequisites for using a single Adobe Acrobat license through Terminal Server: You need to be on the central domain to access the terminal server. Details are mentioned in Define Terminal Server section You must have a license for Adobe Acrobat 2020, no other versions of Acrobat are supported Your individual Adobe Acrobat 2020 license lets you install Acrobat on more than one computer and activate (sign in) on up to two computers However, you can use Acrobat on only one computer at a time   Obtain a valid license/receipt for Adobe Acrobat 2020 either through an Authorized Approver, your supervisor, or through purchasing All purchases are approved by the speed code owner or departmental approver   Please contact IST by calling 780-492-8000 or email ist@ualberta.ca for the following: “Access to Adobe Acrobat 2020 through Terminal Server. I can provide proof of a valid Adobe Acrobat 2020 license” After IST confirms that you have access, log into Terminal Server Refer to KBA – Remote directly into desktops or Terminal Server for instructions on logging in If you are currently signed into Terminal server already, sign out and back in again   In Terminal Server, click the Start icon  and scroll through the list of applications for Adobe Acrobat 2020 The first time you open it you will be asked to accept the licensing agreement, click Accept   You have successfully accessed Adobe Acrobat on the Terminal Server.     Troubleshooting Tips   Frequent Questions   Q: My files (especially pdf) used to open with Adobe but it now opens with Chrome or a web browser: Cause: Either Adobe is not your default pdf reader or clicking on a pdf in Chrome will not download the pdf Follow instructions mentioned in Section 1.1 for default pdf reader Follow instructions mentioned in Section 1.2 for downloading pdf in Chrome   Q: I have an error message after opening a pdf file on the Terminal Server (TS) Error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Solution: Follow instructions mentioned in Section 1.1 for default pdf reader   Q: I had the free version of Adobe Creative Cloud on their computer and due to circumstances, their hard drive has been wiped/replaced. Can I get Adobe CC back for free? No All installations must be done via the Adobe Creative Cloud application. Licenses of older software versions have expired and no longer valid. Please be advised: Analysts should NOT be installing Adobe Creative Cloud from external hard drives any longer. This circumvents our licensing agreement with Adobe.   Q: I previously had the Adobe Acrobat application on the computer, which has been replaced/wiped. Can I get access back? Depending on how your department handles Adobe Acrobat, your department may already have the license to it without purchasing (e.g., either through Terminal Server (TS) or local installation) Inquire your departmental approver / supervisor if the department has a pre-purchased license After inquiring, contact IST by calling 780-492-8000 or by portal: https://universityofalberta.freshservice.com/support/home for TS access or local installation   Q: I have a lab with multiple computers and do not want to create a separate Adobe account for every single one. What do I do? Adobe Creative Cloud may be purchased as a Device License. This allows the installation to be tied with a computer workstation, rather than a user account. Refer to web – Creative Cloud Education for more information After determining if this is the best option, contact IST by calling 780-492-8000 or by portal: https://universityofalberta.freshservice.com/support/home     Appendix Contact – IST KBA - Confirming if your computer is part of the Central Domain KBA – Purchasing Software through OnTheHub KBA – Remote directly into desktops or Terminal Server ualberta – OnTheHub ualberta – OnTheHub Creative Cloud package Web – Adobe Web – Adobe Download Creative Cloud apps Web – Creative Cloud Cleaner tool Web – Creative Cloud Education web – Manage apps and services with the Creative Cloud desktop app Web – Wikipedia – Adobe Creative Cloud Web – Wikipedia – Adobe Systems Web – Wikipedia – Software as a Service   Additional Considerations (Notes) [n/a]     Back to Top

Introduction   Shared Services in the University of Alberta (UofA)  require extensive instructions on supporting Golden 6 for Oracle queries. There are options to access Golden remotely if you are not on campus in the Shared Services areas in Enterprise Square (ESQ).   KBA Objective: This article provides instructions on accessing Golden remotely through Terminal Server.     Applicability   Target Audience: This article is intended for any Shared Services users needing to access Golden remotely.   Non-applicable: IST analysts can refer to KBA – Golden 6 – Installation / Support for detailed instructions Contact the Staff Service Centre at 780-492-8000 for more assistance     Procedure   Basic Information Prerequisites Standard Process Terminal Server Connected to the @uanet VPN Appendix     Basic Information   Prerequisites If you already have access to Golden please check out the ways you can access Golden remotely. If you do not have access to Golden and you are from Shared Services, please follow these instructions to gain access: A departmental or Authorized Approver (AA) must request the account by submitting the attached application form (refer to doc – Golden Request Form) to aissecurityforms@ais.ualberta.ca This provides a PeopleSoft database access account for Golden You will receive the password via email once successfully added Contact the Staff Service Centre at 780-492-8000 to request access Inform IST whether you wish to access Golden directly from your computer or on the Terminal Server (TS)     Standard Process   There are two ways to access Golden remotely: On the Terminal Server (preferred and secured) Connected to the @uanet Virtual Private Network (VPN)   Terminal Server Contact the Staff Service Centre at 780-492-8000 and request: “An account access for Golden on the terminal server” Once you have access, log on to the Terminal Server (TS) Refer to KBA – Connect Direct to Desktop or Terminal Server for instructions on connecting to terminal server Once you log into the Terminal Server, Click on the Start icon  at the bottom left Scroll through the list of applications and Golden will be under B for Benthic Software Click on Benthic Software, then Golden6 64-bit will show up as follows:      Connected to the @uanet VPN This method requires you to have Golden installed on your computer: If it is not installed, try the instructions mentioned in Terminal Server. Contact the Staff Service Centre at 780-492-8000 to request a Golden install. Connect to the @uanet VPN context by referring to instructions in KBA - Connect to the @uanet VPN Context Run Golden as you normally would on your computer     Appendix Contact - AIS Doc – Golden Request Form KBA - Connect to the @uanet VPN Context KBA – Golden 6 – Installation / Support KBA – Connect Direct to Desktop or Terminal Server   Additional Considerations (Notes) [n/a]     Back to Top

Introduction Follow these steps to download ArcGIS Pro from ArcGIS Online.   Applicability This article is intended for all users wanting to download ArcGIS Pro to their local computer.   Procedure To access your ArcGIS Online organization, follow the steps below: 1. Sign in to your ArcGIS Online account. 2. Click your username at the top of the page and select "My settings". 3. On the "My settings" page, click the "Licenses" tab. 4. Your user type, role, and assigned licenses will be displayed. If you cannot see "ArcGIS Pro" listed under your licensed products or the "Download ArcGIS Pro" link is missing, please contact your organization's administrator. 5. Click "Download ArcGIS Pro" next to the "ArcGIS Pro" option. 6. Review the language setting in the "Download ArcGIS Pro" window. If you want to download a localized version of ArcGIS Pro, change the setting to the language you prefer. 7. Click "Download". An executable file (.exe) will be downloaded to your computer. Note: ArcGIS Pro requires Microsoft .NET Desktop Runtime (x64). To download and install Microsoft Windows Desktop Runtime - 6.0.5 (x64) or greater, visit the Microsoft Website. 8. Once you have successfully installed ArcGIS Pro on your computer, you need to set up your organization's URL. To do this, click on "Your ArcGIS Organization's URL" and type in "UofA". Then, click on the "Continue" button.  Note: You will have to use your CCID to log in to ArcGIS Pro. For assistance with software purchased, please submit an IT General Inquiry ticket via the U of A Service Portal. If your issue is urgent, you can call Staff Service Centre for IT Support at 780-492-8000, Monday to Friday from 7:30 AM to 6:00 PM MST. Closed on statutory holidays.

Introduction This article is to go over how Staff and Students at the University of Alberta will download and log in to Microsoft Office 365. Applicability This article is intended for eligible Students and Faculty/Staff at the U of A with an active CCID account. Procedure Download Education Version of Microsoft Office 365 You will want to make sure you have downloaded the proper Education version of Microsoft Office 365, preinstalled versions on new computers are different than the one offered by the University of Alberta. Below are instructions on how to download the Education version of Microsoft Office 365.  Navigate to https://www.office.com/ and sign in using your CCID@ualberta.ca email and CCID Password, if prompted you will choose "Work/School" account.  At the top right of your browser you will see the option "Install and more", click on that and click on "Install Microsoft 365 Apps" If you do not see an option to install Office 365 you may have an incompatible version installed and it will need to be uninstalled first. Uninstall Office 365 for Windows: Uninstall Office from a PC. Uninstall Office 365 for Mac: Uninstall Office for Mac. Once you have downloaded the Education installer from the https://www.office.com/ website you will just need to follow the instructions in the installation and will have access to Microsoft Office 365 How to Log into Microsoft Office 365 To log into Office 365 Apps you will sign in using your CCID@ualberta.ca email and your CCID Password, if prompted you will choose "Work/School" account.   Check your CCID Credentials  If you are getting a "Your account or password is incorrect" error during login, use the link below to check your CCID and password. https://myccid.ualberta.ca/check You should be getting green checkmarks across the board as seen in the image below: If you are not able to get green checkmarks or are getting any other errors, please contact us at the information below.  Contact If you a having any issues with the above steps you can reach out to the Service Desk via the info below: Phone: 780-492-8000 Ext. 1 Our hours of operation are Monday - Friday 7:30 AM – 6:00 PM. Portal: https://universityofalberta.freshservice.com/support/home Average response times for tickets submitted via the Service Portal is 1 - 3 business days. Additional Considerations Support information for other Office/Microsoft 365 applications can be accessed through the Microsoft Support pages.  For other issues regarding your Microsoft Office 365 Account please check out this article: O365 - Account Troubleshooting To export your OneNote Workbooks please check out this article: Office365 - Exporting OneNote Notebook

Introduction Wolfram AlphaPro is a unique computational engine that provides expert-level knowledge and generates reports by utilizing its vast store of knowledge and algorithms to automatically answer questions and perform analysis.   Applicability This article serves as a guide for all users on how to request and access Wolfram AlphaPro at the university.   Procedure To access to Wolfram AlphaPro, you will need a Wolfram ID. If you don't have one, please follow steps 1 and 2. If you already have a Wolfram ID, you can proceed directly to step 3. 1. Visit https://www.wolfram.com to request a Wolfram ID. 2. Fill in all the required information. 3. Once you have your Wolfram ID, go to https://www.wolframalpha.com to access Wolfram AlphaPro. 4. Click on "Sign In" located in the top right corner. 5. Sign in using your Wolfram ID. For assistance with software purchased, please submit an IT General Inquiry ticket via the U of A Service Portal. If your issue is urgent, you can call Staff Service Centre for IT Support at 780-492-8000, Monday to Friday from 7:30 AM to 6:00 PM MST. Closed on statutory holidays.

Introduction This article outlines how to obtain a VMware at the University of Alberta. Applicability This information is intended for anyone at the University of Alberta who is seeking details about VMware. Procedure 1. Visit broadcom.com and navigate to the Support Portal. 2. Click "Go To Portal" if you already have an account, or register for a new Broadcom account. 3. After logging in, you will be directed to support.broadcom.com. 4. From the dropdown menu in the upper right corner of the website, select "VMware Cloud Foundation." 5. Click "My Downloads" and search for either "VMware Fusion" or "VMware Workstation Pro." 6. Choose your preferred version. 7. Agree to the terms and conditions, then click to download. For assistance with software purchased, please submit an IT General Inquiry ticket via the U of A Service Portal. If your issue is urgent, you can call Staff Service Centre for IT Support at 780-492-8000, Monday to Friday from 7:30 AM to 6:00 PM MST. Closed on statutory holidays.

Introduction This article will go over the different options with the Citrix WorkspaceApp Toolbar, and when to use them. Applicability This document applies to anyone using the Citrix WorkspaceApp, connecting to Virtual Computer Services (VCS). Details Using the Citrix Toolbar Home - This will minimize the Desktop Viewer application, and show the endpoint desktop. This is mostly when using VCS in full screen mode. Windo… - This lets you select the virtual desktop you want to use. It is possible use more than one virtual desktop at a time, however, for the vast majority of people, only one desktop is used at a time. Ctrl+Alt+Del - This sends a Ctrl,Alt,Del command to the virtual desktop. Most common reasons would be to initiate a password change, or lock the screen. *Note* If pressing Ctrl Alt Del on the keyboard, this will send the command to the endpoint, not the VM. Preferences - Opens up options for Citrix Workspace App, Most of the options revolve around peripheral devices, local drive access, and display options Devices - This quickly lets you toggle attached devices using Generic mode. For VCS, this isn’t usually needed to be used that often. Window - This will toggle between Windowed mode and Full Screen for the Desktop Viewer application. This will be used when configuring multiple displays, or if you want VCS to show on a different screen. Disconnect - This will close the Desktop Viewer window, and will lock the VM. The virtual machine is still running on the server, with all the applications and documents still open. Shortcuts - This is not used. Preferences Devices Tab File Access Connections Display Settings in this tab are generally not adjusted. Monitor Layout This allows you to create virtual monitors. In the example below, a vertical divider has been placed at 50% (which will create two equal sized virtual monitors). Clicking Apply and then toggling the desktop viewer between windowed mode and full screen will enable the changes. This can be handy for ultra wide monitors, or high resolution displays. Keywords: VCS,Virtual Computer Services,Citrix,toolbar,black drop down menu