Cisco Self Care Portal - Set or Change Forwarding
Introduction
Help article for Analysts and User who need to remotely call forward phones on the VoIP System, mostly used for on-call configurations.
Applicability
Internal Analysts and end users.
Before you Begin
To take advantage of this function, your number must first be on the VoIP phone system and your user name must be attached to the number you are trying to forward.
Procedure
To access the portal please go to https://cucm-publisher.voip.ualberta.ca/ucmuser/
Log in using your CCID (must be on a campus network so you may require the VPN)
![](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNDE0OTA5NTcsImRvbWFpbiI6InVuaXZlcnNpdHlvZmFsYmVydGEuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.fsmQCKVGNHBtKE2JGCLUheLWhaOqRahhcfd2tkM7pAE)
Select Call Forwarding
![](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNDE0OTE5MDYsImRvbWFpbiI6InVuaXZlcnNpdHlvZmFsYmVydGEuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.dPCdhhuqfHxw0xWa5BpBPpKzfJKqUpV-0jvHluqfjKo)
Click the checkbox for Forward all calls to: and then click on the drop down menu.
Select Add a new number
Enter the number you wish to forward to (make sure to add a 9 for any external phone numbers) and then click Save. You may be asked to enter your CCID and password to confirm.
![](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNDE0OTIzMTgsImRvbWFpbiI6InVuaXZlcnNpdHlvZmFsYmVydGEuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.mN_Yc4UTLSpdsdaIMIRQHZreBYbFbukGFfXU4Iq9V_k)
Once completed, you should see.
![](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNDE0OTI2ODksImRvbWFpbiI6InVuaXZlcnNpdHlvZmFsYmVydGEuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.HM7F4iaLuYScxgTQdBFD1a9VXH56pZr-51Vd7f6V640)
To undo this, simply uncheck Forward all calls to: and click Save
![](https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNDE0OTMwMjIsImRvbWFpbiI6InVuaXZlcnNpdHlvZmFsYmVydGEuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.PePGE7ggF-x1Y1yG6gK9bCYbXi6sy1KvDAuwOVXSCw8)
Support
Please contact Shared Services for assistance at 780-492-8000 if you are unable to use this function.