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Connect to eduroam

Modified on: Wed, 15 May 2024 11:19 AM

Introduction


This article will demonstrate how to connect to the eduroam network.


eduroam (Education Roaming) is a secure, worldwide roaming access service developed for the international research and education community. Having started in Europe, eduroam has gained momentum throughout the research and education community and is now available in 70 territories. eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptops. Further, the City of Edmonton has also deployed eduroam services at many of their facilities offering you the ability to be online in many places across the city (or world) using the same wireless network and your UofA CCID credentials


Applicability


This article applies to any University of Alberta faculty, staff, student, or guest who needs to connect to the eduroam wireless network to access University of Alberta resources or basic Internet access.


Please be aware that if you have a University of Alberta Campus Computing ID (CCID), you can connect to eduroam while physically located at a University of Alberta campus.

 

The following software versions, or better, will be required to connect to eduroam:

- Microsoft Windows 8.1, with all the latest Microsoft updates.

- Apple MacOS 10.13.6.

- Apple iOS 11.

- Android version 6.0.1.


Procedure


If at any time you have difficulty or encounter problems with this process, please call the Staff Service Centre for IT support at 780-492-8000 Ext. 1. Between the hours of 7:30 AM to 6:00 PM Monday to Friday.


Using the website here will help you find locations where eduroam is available: https://monitor.eduroam.org/map_service_loc.php

You can also use the eduroam Companion app for your smartphone to find locations as well: https://eduroam.org/eduroam-companion-app/


Using a computer


1. Click the wireless status icon on your desktop's system tray. This may be either a fan-shaped icon or a set of ascending bars, typically located near the clock.


2. A list of available wireless networks will appear. Click on eduroam.


3. You will be prompted for a username and password. Enter your CCID@ualberta.ca as your username (all lowercase characters), and your CCID password for your password. Click Connect/OK or whatever option allows you to enter this information and continue.


4. If you are prompted for a security certificate, accept it to continue.


5. Your computer will connect to eduroam.

Using a Mobile Device


1. Access your device's settings.


2. In the Wireless or Network section, locate the Wi-Fi option. Make sure it is turned on.


3. Tap the Wi-Fi option. A list of available networks should appear. Select eduroam from the list.


4. You will be prompted for a username and password. Enter your CCID@ualberta.ca as your username (all lowercase characters), and your CCID password for your password. Tap Connect/OK or whatever option allows you to enter this information and continue.


5. Your mobile device will connect to eduroam.

 

Note* Some Android operating systems and Chromebooks will ask for additional information:


EAP Method = PEAP

Phase 2 Authentication = mschapv2

CA Certificate = Use System Certificate with the domain 'ualberta.ca'.

Domain = ualberta.ca

Identity = CCID@ualberta.ca

Anonymous Identity = leave blank

Password = CCID password



For more detailed instructions (including screenshots) on connecting to eduroam from specific devices, please view the following links:

eduroam with Windows

eduroam with Mac OS X

eduroam with iOS

eduroam with Ubuntu Linux

eduroam with Android and Chromebooks




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