Adobe Software - Requesting or Purchasing Through OnTheHub

Introduction

Adobe software is available to eligible University of Alberta students, staff, and faculty through the University of Alberta OnTheHub software portal. This article explains how to find and request or purchase an Adobe product through OnTheHub and directs you to the appropriate instructions for accessing and activating your Adobe license.

Applicability

This article applies to University of Alberta students, staff, and faculty who want to request or purchase an Adobe product through OnTheHub. Available Adobe products may vary depending on your University affiliation and eligibility.

Before You Begin

Before requesting or purchasing Adobe software, please review Adobe Acrobat and Creative Cloud Eligibility for Faculty, Staff, and Students to confirm which Adobe products are available to you.

Sign in to OnTheHub using your University of Alberta account.
Use your primary University CCID when requesting or purchasing an Adobe product.
Do not use an email alias or secondary CCID.
Review the available Adobe products and select the product appropriate for your needs.

Important: If you need to use a secondary CCID for Adobe, contact the IST Service Desk before placing your order.

Adobe Products Available Through OnTheHub

Depending on your University affiliation and eligibility, the following Adobe products may be available through OnTheHub:

Staff and Faculty

Adobe Acrobat Studio - University-provided at no additional cost.

Adobe Creative Cloud Pro Plus - Available as a paid annual subscription. Visit OnTheHub to view the pricing.

Students

Adobe Express - University-provided at no additional cost.
Adobe Creative Cloud Pro Plus - Available as a paid annual subscription. Visit OnTheHub to view the pricing.

Note: You may only see Adobe products that are available to your OnTheHub user group and eligibility.

Request or Purchase an Adobe Product

Go to the University of Alberta OnTheHub website.

Select Sign In and sign in using your University of Alberta account.
Select Students or Faculty/Staff Home Use, depending on your University affiliation.
Locate the Adobe product you want to request or purchase.
Select the Adobe product to view its details.
Review the product information, eligibility, and any applicable cost.
Follow the on-screen instructions to add the product to your order and proceed through checkout.
Review your order information and complete the order.

Note: The ordering process may differ depending on whether the Adobe product is University-provided or requires payment.

After Completing Your Order

Once your order has been completed, follow the instructions for your Adobe product to access and activate your University Adobe license.

Staff and Faculty

For Adobe Acrobat Studio, see: Adobe Acrobat Studio - Activate Your University License

For Adobe Creative Cloud Pro Plus, see: Adobe Creative Cloud Pro Plus - Activate Your University License

Students

For Adobe Express, see: Adobe Express for Students - Access Your University Adobe Express Account

For Adobe Creative Cloud Pro Plus, see: Adobe Creative Cloud Pro Plus for Students - Activate Your University License

View Your OnTheHub Order

You can review your completed orders through your OnTheHub account.

1. Sign in to OnTheHub.

2. Select your name in the upper-right corner, then select Your Account/Orders.

3. Locate your Adobe order, then select View Details to review the order information.

Troubleshooting

If you experience an issue requesting or purchasing an Adobe product:

Confirm that you are signed in using your University of Alberta account.
Confirm that you are using your primary CCID and not an email alias or secondary CCID.
Confirm that the Adobe product is available to you in OnTheHub.
If you completed your order but cannot access your Adobe license, follow the activation instructions for your specific Adobe product.
If you need to use a secondary CCID for Adobe, contact the IST Service Desk.

If the issue continues, contact the IST Service Desk and provide your CCID, the Adobe product you are trying to obtain, a description of the issue, and a screenshot of any error message if possible.

Need Help?

For assistance with OnTheHub, contact the Service Desk:

Phone: 780-492-8000
Hours: Monday to Friday, 7:30 a.m. to 6:00 p.m. Mountain Time, excluding statutory holidays.