Installing Adobe Acrobat Studio and Adobe Creative Cloud on Windows

Introduction

This article explains how to install Adobe Acrobat Studio and Adobe Creative Cloud on a Windows computer. The installation method depends on whether you are using a University-managed computer or a personal/unmanaged computer.

Applicability

This article applies to University of Alberta users who need to install, Adobe Acrobat Studio, Adobe Creative Cloud on a Windows computer.

Before You Begin

Before proceeding:

You must first obtain the appropriate Adobe license before proceeding with the installation. Adobe Acrobat Studio is available to eligible University of Alberta faculty and staff at no additional cost, while Adobe Creative Cloud Pro Plus requires a purchase through OnTheHub. For instructions on requesting or purchasing Adobe software, refer to Adobe Software - Requesting or Purchasing Through OnTheHub.
Confirm that you have been provided access to the Adobe product you are trying to install.
Use your primary CCID@ualberta.ca address when signing in to Adobe.
If prompted to select an account type, choose Company or School Account.
If Adobe Acrobat or Adobe Acrobat Reader is already installed on your computer, you may not need to reinstall it. See Adobe Acrobat or Adobe Acrobat Reader Is Already Installed below.

Note: If you are using an older perpetual version, such as Adobe Acrobat Pro 2020, you may need to uninstall it and install the current version of Adobe Acrobat to activate your new University Adobe license.

Note: Installation options may differ depending on whether your Windows computer is University-managed or personal/unmanaged.

Adobe Acrobat Studio

Adobe Acrobat or Adobe Acrobat Reader Is Already Installed

If Adobe Acrobat or Adobe Acrobat Reader is already installed on your computer, try activating your University Adobe license before installing another copy.

Open Adobe Acrobat or Adobe Acrobat Reader.
If you are currently signed in to another Adobe account or profile, select your account icon and Sign Out.
Close and reopen Adobe Acrobat.
Sign in using your primary CCID@ualberta.ca address.
If prompted, select Company or School Account.
Complete the University of Alberta sign-in process if prompted.

Once sign-in is complete, Adobe Acrobat should recognize your University Adobe license.

Note: For detailed activation instructions, see Adobe Acrobat Studio - Activate Your University License.

Installing Adobe Acrobat Studio on a University-Managed Computer

If Adobe Acrobat is not already installed, first check Software Center.

Open the Windows Start menu.
Search for and open Software Center.
Select Applications from the left-hand menu
Locate Adobe Acrobat Studio.

5. Select Install.

6. Once the installation is complete, open Adobe Acrobat.

7. Sign in using your primary CCID@ualberta.ca address.

8. If prompted, select Company or School Account.

Note: For detailed activation instructions, see Adobe Acrobat Studio - Activate Your University License.

If Adobe Acrobat Is Not Available in Software Center

Adobe Acrobat can also be downloaded directly from Adobe. However, installing software on a University-managed Windows computer may require administrator permissions.

If you download Adobe Acrobat and are prompted for administrator credentials during installation, contact the IST Service Desk for assistance.

Important: You do not need to uninstall an existing Adobe Acrobat or Adobe Acrobat Reader installation simply to activate your University Adobe license. Try signing in with your University account first.

Installing Adobe Acrobat Studio on a Personal or Unmanaged Computer

Software Center is not available on personal or unmanaged computers.

If Adobe Acrobat or Adobe Acrobat Reader is already installed, try signing in with your University Adobe account before downloading another copy.

If Adobe Acrobat is not installed:

Go to the Adobe website and sign in using your primary CCID@ualberta.ca address.
If prompted, select Company or School Account.
Download the Adobe Acrobat installer.
Run the installer and follow the onscreen instructions.
Once installation is complete, open Adobe Acrobat.
Sign in with your University Adobe account if prompted.

Note: For detailed activation instructions, see Adobe Acrobat Studio - Activate Your University License.

Adobe Creative Cloud

Installing Adobe Creative Cloud on a University-Managed Computer

If you have been provided an Adobe Creative Cloud license:

Open the Windows Start menu.
Search for and open Software Center.
Select Applications from the left-hand menu
Locate Adobe Creative Cloud.

5. Select Install.

6. Once installation is complete, open the Creative Cloud desktop application.

7. Sign in using your primary CCID@ualberta.ca address.

8. If prompted, select Company or School Account.

9. Use the Creative Cloud desktop application to install the Adobe applications included with your license.

Note: For detailed activation instructions, see Adobe Creative Cloud - Activate Your University License.

If Adobe Creative Cloud Is Not Available in Software Center

The Creative Cloud desktop application can also be downloaded directly from Adobe. However, installation on a University-managed Windows computer may require administrator permissions.

If you are prompted for administrator credentials during installation, contact the IST Service Desk for assistance.

Installing Adobe Creative Cloud on a Personal or Unmanaged Computer

Software Center is not available on personal or unmanaged computers.

If you have been provided an Adobe Creative Cloud license:

Go to the Adobe website and sign in using your primary CCID@ualberta.ca address.
If prompted, select Company or School Account.
Download the Creative Cloud desktop application.
Run the installer and follow the onscreen instructions.
Open the Creative Cloud desktop application.
Sign in using your University Adobe account if prompted.
Install the Adobe applications included with your license.

Note: Administrator permissions may be required depending on the configuration of your personal computer. IST cannot provide administrator credentials for personally owned devices.

Note: For detailed activation instructions, see Adobe Creative Cloud - Activate Your University License.

Troubleshooting

If you experience issues installing or activating Adobe software:

Confirm that you are signing in using your primary CCID@ualberta.ca address rather than an email alias.
If prompted to select an account type, choose Company or School Account.
If Adobe Acrobat or Adobe Acrobat Reader is already installed, try signing in with your University Adobe account before reinstalling the application.
On a University-managed computer, check Software Center before downloading the installer directly from Adobe.
If installation on a University-managed computer requires administrator credentials, contact the IST Service Desk.
If Adobe installs successfully but your University Adobe license does not activate, see Adobe Acrobat Studio - Activate Your University License.

Need Help?

For assistance with Adobe, contact the IST Service Desk:

Phone: 780-492-8000
Hours: Monday to Friday, 7:30 a.m. to 6:00 p.m. Mountain Time, excluding statutory holidays.