Resetting a Departmental Secondary CCID Password
Introduction
This document will go over the procedure on how to have a departmental secondary CCID password reset.
Applicability
This document is intended for Staff and Faculty who manage departmental secondary CCIDs and need to have that password reset.
IMPORTANT
This article is not for personal CCIDs. If a personal CCID needs a password reset, please visit the article here: Reset a CCID password
Before You Begin
Only a Department's CCID Authorized Approver can reset a departmental secondary CCID.
The IT Service Desk is not able to reset departmental secondary CCIDs over the phone or by portal submission, they will only be able to direct you to the appropriate team member within a department who can assist with the task.
Procedure
A department's CCID Authorized Approver can reset a departmental secondary CCID. To find the appropriate person, you can either call the IT Service desk at 780-492-8000 Ext 1, submit a ticket via the Freshservice portal: https://universityofalberta.freshservice.com/support/home, or follow the steps below. The IT Service Desk hours of operation are Monday - Friday, 7:30 AM – 6:00 PM.
To find the proper CCID Authorized Approver, you will need either the Department ID number or the Department Name that the department CCID belongs to.
Navigate to https://sites.google.com/ualberta.ca/enterprise-applications/security-forms-and-information/access-information and open the "List of Authorized Approvers."
In the Google Sheet, search either the Department ID or Department name and find the current list of Authorized Approvers for that area.
Find the person listed who has a "Y" under the "CCID" section, they will be able to assist in resetting a department CCID.
If you find that either the Department ID does not exist, or the department does not have an Authorized Approver with a "Y" under CCID. Then a ticket will need to be created via the portal.
Additional Considerations
Reset a CCID Password as an Authorized Approver
Obtain a Secondary CCID
Request to be added or removed as an Authorized Approver for a department
How to Change Ownership of a Departmental Secondary CCID