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Access Microsoft Office 365

Modified on: Wed, 26 Jun 2024 3:21 PM

Introduction


This article is to go over how Staff and Students at the University of Alberta will download and log in to Microsoft Office 365.



Applicability


This article is intended for eligible Students and Faculty/Staff at the U of A with an active CCID account.



Procedure


Download Education Version of Microsoft Office 365


You will want to make sure you have downloaded the proper Education version of Microsoft Office 365, preinstalled versions on new computers are different than the one offered by the University of Alberta. Below are instructions on how to download the Education version of Microsoft Office 365.


  1.  Navigate to https://www.office.com/ and sign in using your CCID@ualberta.ca email and CCID Password, if prompted you will choose "Work/School" account.
  2.  At the top right of your browser you will see the option "Install and more", click on that and click on "Install Microsoft 365 Apps"
  3. If you do not see an option to install Office 365 you may have an incompatible version installed and it will need to be uninstalled first.
    1. Uninstall Office 365 for Windows: Uninstall Office from a PC.
    2. Uninstall Office 365 for Mac: Uninstall Office for Mac.
  4. Once you have downloaded the Education installer from the https://www.office.com/ website you will just need to follow the instructions in the installation and will have access to Microsoft Office 365



How to Log into Microsoft Office 365


To log into Office 365 Apps you will sign in using your CCID@ualberta.ca email and your CCID Password, if prompted you will choose "Work/School" account.


 



Check your CCID Credentials 


If you are getting a "Your account or password is incorrect" error during login, use the link below to check your CCID and password.


https://myccid.ualberta.ca/check


You should be getting green checkmarks across the board as seen in the image below:



If you are not able to get green checkmarks or are getting any other errors, please contact us at the information below. 



Contact


If you a having any issues with the above steps you can reach out to the Service Desk via the info below:

Phone: 780-492-8000 Ext. 1
Our hours of operation are Monday - Friday 7:30 AM – 6:00 PM.


Portal: https://universityofalberta.freshservice.com/support/home

Average response times for tickets submitted via the Service Portal is 1 - 3 business days.


Additional Considerations


Support information for other Office/Microsoft 365 applications can be accessed through the Microsoft Support pages. 


For other issues regarding your Microsoft Office 365 Account please check out this article: O365 - Account Troubleshooting


To export your OneNote Workbooks please check out this article: Office365 - Exporting OneNote Notebook

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