Connect to UWS
Modified on: Tue, 19 Nov 2024 8:28 AMIntroduction
This article will explain how to connect to the University Wireless Service (UWS) while on-campus at the University of Alberta.
Applicability
The steps in the procedure below apply to anyone with a valid University of Alberta Campus Computing ID (CCID) wishing to connect to UWS with a wireless network enabled device.
Procedure
If at any time you have difficulty or encounter problems with this process, please call IST for support at 780-492-9400.
Please confirm you have up to date wireless network drivers from your device manufacturer.
Using a computer
1. Click the wireless status icon on your desktop's system tray. This may be either a fan-shaped icon, or a set of ascending bars, typically located near the clock.
2. A list of available wireless networks will appear. Click on UWS.
3. You will be prompted for a username and password. Enter your CCID as your username (all lowercase characters), and your CCID password for your password. Click Connect/OK or whatever option allows you to enter this information and continue.
4. If you are prompted for a security certificate, accept it to continue.
5. Your computer will connect to UWS.
Using a mobile device
1. Access your device's settings.
2. In the Wireless or Network section, locate the Wi-Fi option. Make sure it is turned on.
3. Tap the Wi-Fi option. A list of available networks should appear. Select UWS from the list.
4. You will be prompted for a username and password. Enter your CCID as your username (all lowercase characters), and your CCID password for your password. Tap Connect/OK or whatever option allows you to enter this information and continue.
5. Your mobile device will connect to UWS.
Note* Some Android operating systems and Chromebooks will ask for additional information:
EAP Method = PEAP
Phase 2 Authentication = MSCHAPv2
CA Certificate = Use System Certificates
User Certificate: None Installed (Default setting) or System Certificate
TLS Version: 1.2
Online Certificate Status = Request Certificate Status
Domain = ualberta.ca
Identity = CCID
Anonymous Identity = leave blank
Password = CCID password
Failed to connect after changing CCID password
If you change your CCID password and you are not prompted to re-enter your CCID username and password, forget the UWS wireless network and reconnect from scratch
For more detailed instructions (including screenshots) on connecting to UWS from specific devices, please view the following links:
[Note: some Samsung devices need to have a CA Certificate (security certificate) added manually]
The following Software versions, or better, will be required to connect to UWS:
- Microsoft Windows 8.1, with all the latest Microsoft updates.
- Apple MacOS 10.13.6.
- Apple iOS 11.
- Android version 6.0.1.
If you continue to have issues with this service that the KB couldn't resolve REPORT A PROBLEM