Introduction

This document explains the different scenarios in which user customization may be missing from Virtual Computer Services (VCS).

 

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Applicability

This article applies to anyone using or supporting Virtual Computer Services (VCS) user profiles.

 

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Details

Generally there are two scenarios where profile items may be missing.

 

Scenario 1:

Certain profile items may be missing such as mapped network drives, mapped network printers, Google Chrome bookmarks, custom wallpaper. But files on the Desktop, Documents, Downloads folders are still there.

95% of the time, this is caused by not logging off before the VCS virtual machines are restarted every Sunday morning at 1:00 am, and is often noticed Monday morning. If a proper Windows log off (Start ->Sign Out) is not done, then these profile items are not saved to the profile server for use next time. Be sure to sign out from your VCS desktop prior to Sunday @ 1am.

 

Scenario 2:

If a user profile cannot be loaded for whatever reason, the user may get signed into Windows, but be provided with a temporary profile.

Usually this happens for a couple reasons:

• The user logged off of one virtual machine, and immediately logged into a new one. The old profile may not have been synced back to the profile server, before it is requested to be synced to a new machine. Usually waiting about 30 seconds - 1 minute after logging off before launching a new machine is recommended.
  
  
• The user profile may have components that are corrupt, and cannot be synced. Examining the Application Event Log may provide more information as to why the profile could not be loaded. The Event log may provide the solution in the action item, or potentially, the profile may need to be rebuilt. An incident ticket to IST will be required in this case.

 

Keywords: VCS, Virtual Computer Services, profile, missing, drives, printers, bookmarks