Installing and Signing into Adobe Acrobat Studio and Adobe Creative Cloud Pro Plus on macOS

Introduction

This article describes the steps to download, install, and license Adobe Acrobat Studio, Adobe Creative Cloud Pro Plus (user license), or Adobe Creative Cloud Pro Plus (shared device license) on a UofA Mac computer that is enrolled in the UofA's Mac management platform, Iru.

A user license is assigned to one user account and that account needs to be logged into the app(s) in order for them to work. For these licenses, you are allowed to login to only two devices, and only one of them can be active (i.e. if you open Acrobat Pro on one computer, you can't open it on the other computer at the same time).

A shared device license is assigned to one computer, and any user on that computer can use Creative Cloud and associated apps after signing in with an Adobe account.

Applicability

This article applies to UofA staff and faculty members using a UofA owned Mac computer enrolled in Iru.

If you have a personal Mac or a UofA owned Mac that is not enrolled in Iru, please see this KB.

Procedure

If you need to request/purchase a license for any of the software below, please see this KB article.

Sections:

Adobe Acrobat Studio
Adobe Creative Cloud Pro Plus (user license)
Adobe Creative Cloud Pro Plus (shared device license)

Adobe Acrobat Studio

Open the Iru Self Service app by clicking the Iru icon in the menu bar (the jellyfish), then clicking Self Service:
- Note: If you can't see the Iru icon in the menu bar, the Self Service app can also be opened by going to the Applications folder and opening Iru Self Service from there.
Once the Self Service app window is open, click Apps on the left, then click Install under Adobe Acrobat Pro:
- Note: Depending on the speed of your internet connection and the speed of your computer, this may take a while to complete.
Once the download and install is complete, the Install button will change to Open. Click it to open Acrobat Pro.
Acrobat should bring up the sign-in window after opening. Under Sign in, enter your CCID@ualberta.ca email address in the Email address field, then click Continue:
On the Select an account screen, click Company or School Account:
On the next screen, enter your CCID password, then click Sign in:
On the next screen, click Yes so that your account stays signed in for Adobe products on your computer:
You will be returned to the main Acrobat window and can now use the app.

Adobe Creative Cloud Pro Plus (user license)

This version of Creative Cloud is licensed to one UofA account (CCID@ualberta.ca) and that account will need to be signed in for the app to work.

Open the Iru Self Service app by clicking the Iru icon in the menu bar (the jellyfish), then clicking Self Service:
- Note: If you can't see the Iru icon in the menu bar, the Self Service app can also be opened by going to the Applications folder and opening Iru Self Service from there.
Once the Self Service app window is open, click Apps on the left, then click Install under Adobe Creative Cloud:
- Note: Depending on the speed of your internet connection and the speed of your computer, this may take a while to complete.
Once the download and install is complete, the Install button will change to Open. Click it to open Creative Cloud.
Creative Cloud should bring up the sign-in window after opening. Under Sign in, enter your CCID@ualberta.ca email address in the Email address field, then click Continue:
On the Select an account screen, click Company or School Account:
On the next screen, enter your CCID password, then click Sign in:
On the next screen, click Yes so that your account stays signed in for Adobe products on your computer:
You will be returned to the main Creative Cloud window.
Click Apps on the left to see the list of apps that are available to install, then click Install under any of the apps you want to use. You can click the cloud icon at the top right to se the status of any downloads/installs:

Adobe Creative Cloud Pro Plus (shared device license)

This version of Creative Cloud is licensed to one UofA computer and needs to be signed in to an Adobe account (either personal or UofA) in order for the app to work.

Open the Iru Self Service app by clicking the Iru icon in the menu bar (the jellyfish), then clicking Self Service:
- Note: If you can't see the Iru icon in the menu bar, the Self Service app can also be opened by going to the Applications folder and opening Iru Self Service from there.
Once the Self Service app window is open, click Apps on the left, then click Install under Adobe Creative Cloud (SDL):
- Note: If you don't see the version of Creative Cloud listed above after your SDL request has been approved (i.e. it doesn't have (SDL) after the name), please contact IST so that we can sort things out on our side.
- Note: Depending on the speed of your internet connection and the speed of your computer, this may take a while to complete.
Once the download and install is complete, the Install button will change to Open. Click it to open Creative Cloud.
Creative Cloud should bring up the sign-in window after opening. You have the option here of signing in with a personal Adobe account, or your CCID@ualberta.ca account.
- Personal Account:
  1. Under Sign in, enter the email address for your personal Adobe account in the Email address field, then click Continue:
  2. On the next screen, enter the password for your account, then click Continue:
- CCID@ualberta.ca Account:
  1. Under Sign in, enter your CCID@ualberta.ca email address in the Email address field, then click Continue:
  2. On the Select an account screen, click Company or School Account:
  3. On the next screen, enter your CCID password, then click Sign in:
  4. On the next screen, click Yes so that your account stays signed in for Adobe products on your computer:
You will be returned to the main Creative Cloud window.
Click Apps on the left to see the list of apps that are available to install, then click Install under any of the apps you want to use. You can click the cloud icon at the top right to se the status of any downloads/installs:

Need Help?

For assistance with Adobe installation, sign-in, or licensing, contact the Service Desk:

Phone: 780-492-8000

Hours: Monday to Friday, 7:30 a.m. to 6:00 p.m. Mountain Time, excluding statutory holidays.