Resetting a Personal CCID Password

Introduction

This article will outline the options for resetting your personal Campus Computer ID (CCID) password.

Applicability

This article is intended for individuals who have a personal CCID and need to change their password.

Before You Begin

This article is intended for personal CCID accounts only. If you are looking to get a password reset for either a departmental secondary CCID or a Student Group CCID, please follow the links below.

Resetting a Departmental Secondary CCID Password

CCID Student Group Password Reset

Using the SSPR - Self-Service Password Reset

Using the Temporary Password or Current Password

Contacting the IT Service Desk to Reset Your Password

Procedure

Using the SSPR - Self-Service Password Reset

IMPORTANT

You can only use the SSPR - Self Service Password Reset option if you have had access to your CCID and have enrolled in SSPR in the last year. If it has been more than a year since you have enroled in SSPR, or you have never enroled in SSPR. You will need to follow the instructions in "Contacting the IT Service Desk to Reset your Password"

Navigate to https://myccid.ualberta.ca/reset and provide your CCID.
Choose the reset option you have enroled in. When clicking on the options, it will prompt you to confirm the Phone Number or Email you have used to enrol in SSPR. Please note: It will require you to enter your phone number or email exactly how you provided it, so if you included any dashes or symbols, they will also need to be entered, or you will not receive a code.
2. If you have already gotten a code, you can click on "I have a Code", otherwise click on "Send Code" once you have confirmed your phone number or email.
You will then be given a 9-digit code, which entered, will then allow you to set a new password for your personal CCID. If you did not receive a code, or the code provided does not work, you will need to follow the instructions in the "Contacting the IT Service Desk to Reset your Password" section.
2. Ensure your password meets the requirements found here: https://myccid.ualberta.ca/help/password-tips

Using the Temporary Password or Current Password

Please note: A temporary password will not allow you to log into any University of Alberta service and needs to be changed using the form below first!

You will use this section if you are new to the University of Alberta and have been sent a new CCID and temporary password, OR you have recently had your CCID password reset and need to change the temporary password, OR you know your password and would simply like to change it.

Navigate to https://myccid.ualberta.ca/change
Provide your CCID and, in the Current Password section, provide either the temporary password given to you or your currently known password.
Ensure your new password meets the requirements by clicking on "Password Tips" below the form.
If the temporary password given to you does not work, or your known password does not work, please follow the instructions in the "Contacting the IT Service Desk to Reset your Password" section.

Contacting the IT Service Desk to Reset Your Password

IMPORTANT

When contacting the IT Service Desk to reset your CCID password, you will need to provide your 7-digit ID number for verification. If you do not know your 7-digit ID number, please follow the instructions in the following article: How to Find your Student or Employee ID Number
If you cannot find your ID number and are unsure who to reach out to, please reach out to the IT Service Desk, and we can assist you in finding that ID number.
Due to our privacy policy, the IT Service Desk is only able to reset a personal CCID password over the phone after completing a verification

If the above options do not work for you, then you will need to contact the IT Service Desk over the phone during operating hours.

You can call the IT Service Desk at 780-492-8000 Ext 1, and they are open Monday to Friday, 7:30 AM to 6:00 PM MST.

Additional Considerations

Introducing Self-Service Password Resets