Reset a CCID password
Introduction
This article will outline the options for resetting your Campus Computing ID (CCID) password.
Applicability
This article will be useful for Students, Applicants, and Staff who need to have their CCID password reset.
Procedure
Password Reset Options
When to use this option
Reset Your Own CCID Password
(Self Service Password Reset)
- You have PREVIOUSLY enroled in the U of A Self Service Password Reset (SSPR) tool WHILE you had your password, and you have now forgotten your password.
- If you are not sure what this is, and do not recognize the website, then you probably did not do it. You should go to the Contact A Service Desk section instead.
Contact A Service Desk
- You have NOT enroled a recovery phone number or email address in the U of A Self Service Password Reset (SSPR) tool and you have now forgotten your password.
- You have previously enroled for SSPR but are still having trouble resetting your own password.
- You have other questions about the password reset process or are unsure about what to do. Use the link to contact a Service Desk to get help (regular work hours only).
Change Your CCID Password
- You know your current password and want to set a new password.
- Your CCID password was just reset by a Service Desk, and you need to change it.
- Your account is a brand new account and you have just received your initial temporary password.
Need help? Contact Information Services and Technology
Reset Your Own CCID Password (Self Service Password Reset)
IMPORTANT!
- You can only use this option if you have previously enroled in the University's Self Serve Password Reset (SSPR) system while you still had access to your account.
- If you did not, you should go to the Contact A Service Desk section.
- Navigate to https://myccid.ualberta.ca/reset.
- Enter your CCID in the text field, then click Next.
NOTE: If you have not enroled a recovery method, you will not be able to proceed after clicking Next. You will need to Contact a Service Desk to have your password reset.
- Select the Reset Option that you want to use to receive your reset code by selecting the appropriate radio button. Confirm the reset option by entering the email or phone number in the text field below the selected option, then click Send Code. If you already have a code you can click the 'I have a Code' button to enter it without the system sending a new code and invalidating the old one.
IMPORTANT: When confirming your recovery phone number or email address, it must be entered EXACTLY as it was entered when you enroled it. It must include any dashes or other symbols if they were used when it was enroled.
- Retrieve the 9 digit code sent to your recovery phone or email address.
NOTE: If you don’t receive a reset code, either you incorrectly confirmed your reset option or it is not the correct one linked to your CCID. Contact a Service Desk to get your password reset if you are unable to get a reset code. You can check your reset options once you have regained access to your CCID.
- Enter the 9 digit code from step 5 in the Code field. Type in your new password in the New Password field and again in the Confirm Password field, then click Submit.
NOTE: If you get any errors after clicking Submit, please try resetting your password again, or contact IST.
Contact a Service Desk
IMPORTANT!
- When contacting a Service Desk you will be required to provide your 7-digit Student or Employee ID number and other information to verify your identity. If you do not know your ID number, see How to Find Your Student or Employee ID Number
- When a Service Desk resets your password, you will be provided with a TEMPORARY password. You must Change Your Password using the temporary password provided to you before you can log in with your CCID.
By Phone (for most people)
The phone number you should call depends on your role at the University.
-
Students and Applicants (including Continuing Education Students):
- I KNOW MY ID NUMBER: Call Information Services and Technology (IST) at 780-492-8000, or the Student Connect number below.
- I DO NOT KNOW MY ID NUMBER: Call Student Connect at 780-492-3113.
-
Employees: Please contact the Shared Services Staff Service Center.
NOTE: If you have accepted your offer of admission but are not yet enroled in any courses, you are already considered a student and must contact a Service Desk by phone.
Change Your CCID Password
NOTE: If your password was just reset by a Service Desk, or you have just received a new CCID, you will use the TEMPORARY password provided to you as your CURRENT password.
- Navigate to https://myccid.ualberta.ca/change
- Enter your CCID in the CCID field. Enter your current password in the Current Password field. Enter your new password in the New Password and Confirm Password fields, then click Change Password.
TIP! Your password must be at least 10 characters long and should contain both upper and lower case letters. You cannot reuse your previous passwords.