Introduction

Department Staff and Departmental Secondary CCID passwords can be reset by the respective Authorized Approvers (AAs) for the department. This is done using the IdentityIQ administration tool. This article will provide instructions for performing these types of password resets.

Applicability

This article was written for use by all Authorized Approvers at the UofA and for the information of IST Analysts.

Procedure

1. Navigate and log in to the main page of the IdentityIQ tool.

2. In the left dropdown menu, click on Password Manager, and then Force Password.

3. In the Select an Account to Force Password box, enter the target account's CCID, name, or ID number to search for it, and then click on the matching account in the dropdown menu to select it. Then click on Next.

Note: The dropdown menu is filtered to only the CCIDs that the Authorized Approver has the authority to reset. Furthermore, the dropdown menu must be used to select an account before clicking on Next, simply typing in a CCID and pressing Next immediately will not work.

4. On the ensuing page, enter the reason for the reset in the Purpose box, for auditing purposes. In the Email Address box, specify a different email address to send a temporary password to. Then click on Next.

5. On the ensuing page, confirm that the details are correct, and click on the Force Password button.

As an Authorized Approver, if you are unable to find the account that you would like to reset, please contact the Shared Services Staff Service Center.

Related Knowledge

Reset a CCID password