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Procure Cellular Devices

Modified on: Tue, 5 Dec 2023 9:12 AM

Introduction

This article outlines the role of the Departmental Telecom Contacts and the role of IST Telephones for the procurement of corporate cellular devices.  Setup and Deployment is performed by Client Support.

Topics included in this article are:

  • Procurement and Setup of the device 
  • Support provisions for mobile devices. 

 


Applicability 

This article was written for Departmental Telecom contacts at the University of Alberta.

If you are a staff member wishing to obtain a cell phone or join the corporate plan, please consult with your Departmental Telephone contact and also see: Information Required to apply for a UofA Corporate Mobile Phone 

 


Details

 

Procurement and Setup

Requests for mobile devices/cell phones/SIM cards or for porting/change of ownership, as part of the UofA Corporate Cell Phone Service require authorization from Departmental Telecom Contacts. These requests must then be submitted through TEMS application - Telecom Expense Management system. (The vendors do not accept requests from individuals on campus for corporate services.)

For information required to submit these requests, please see Information Required to apply for a UofA Corporate Mobile Phone.


IST Telephones

  1. Once the device has been received, Telephones analyst(s) will:
  • Contact the Departmental telecom contact to inform them the device is ready for pick up and a what location. 
  • Communicate with Client Support via a ServiceNow TASK ticket and include:

    • The deployment type:  Pickup or Delivery.
    • The activation type (New Activation or Hardware Upgrade)
    • The cell phone plan details.

 

IST Support 

IST will offer support for the following: 

  • Accessing University services (such as UWS and Google Apps) from a mobile device.
  • Department-specific services/configurations 
  • Technical Support 
  • Warranty/Repair Services 
  • Voice and Data Services
  • Lost or Stolen Devices


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