Introduction

This article outlines how to place phone calls from University of Alberta telephones.  

Instructions are included for:

• Emergency and 911 Calls
• University Calls
• Edmonton and Vicinity Calls
• Long Distance Calls
• Toll-Free Calls
• Directory Assistance
• Call Forwarding

Applicability

This article can be used by any faculty or staff member who wishes to use a PBX(Private Branch eXchange), VoIP (Voice over Internet Protocol), Soft Phone (Cisco Jabber), or Centrex phone to place a call.

Additional internal instructions are included for members of the IST Service Desk to set up conference calls on behalf of clients. 

Procedure

Emergency and 911 Calls

For Police, Fire or Ambulance please dial 911 using campus phones or a mobile phone.  If you require University of Alberta Protective Services (UAPS) please dial 780-492-5050.  If you have a maintenance emergency (flood, outage, etc.) please call the University Control Center at 780-492-4833 or go to uab.ca/fixit.

-- IMPORTANT NOTICE - Emergency Calling  --

During an emergency, softphone technology currently will not provide accurate location data if used for an emergency 911 call. For this reason 911 calling has been disabled for all Jabber softphones and the call will be routed to a voice message.
It is recommended that you use a landline or the default dialer on a cellular phone if you need to call during an emergency to provide the most accurate location information to responders.

University Calls

Calling within the University of Alberta campus requires only 5 digits! This means that if you are trying to reach anyone on North Campus, South Campus, or Campus St. Jean from any of these areas, you only need to enter in the last five digits of their university phone number. 

Edmonton & Vicinity Calls

To make local Edmonton calls outside of the U of A campus, dial 9 + the ten-digit phone number.

Long Distance Calls

Canada, USA, Caribbean

• PBX & VOIP Users: 

  • Dial 9 + 1 + the ten-digit phone number

•  Centrex Users:

  • Dial 1 + the ten-digit phone number

International

• PBX Users:
  • Dial 9 + 011 + country code + city code + number

• VOIP Users:
  • Dial 9 + 011 + country code + city code + number + #
• Centrex Users:
  • Dial 9 + 011 + country code + city code + number

Toll-Free Calls

• Dial 9 + 1 + 800 + seven-digit number
• Dial 9 + 1 + 866 + seven-digit number
• Dial 9 + 1 + 877 + seven-digit number
• Dial 9 + 1 + 888 + seven-digit number

Directory Assistance

• Local Directory Assistance

You can access local and long distance information within Canada by using an online directory such as    www.411.ca for white page listings, and www.yellowpages.ca for yellow page listings, or by dialing 9 + 411. 

• Overseas Directory Assistance: Call the Help Desk at 780-492-8000
• Toll-Free Numbers Directory Assistance: If you require assistance with the toll free number you are trying to call, dial 1-800-555-1212. 

Call Forwarding (see user manual for your phone type to use these features)

• Call Forward Internal Extension

You can call forward to another University number using the 5 digit internal number of your phone

• Call Forward To Voicemail

You can call forward your phone to 2-2000 to send all messages to voicemail

• Call Forward To External number/mobile

You can call forward your desk phone to a local phone number or mobile number by entering 9 and then the full number (example: 9-780-111-2233)

Tutorials:

Phone Manuals and tutorials are located here