How to Connect to UWS with ChromeOS
Modified on: Tue, 24 Oct 2023 9:26 AMIntroduction
This article will explain how to connect to the University Wireless Service (UWS) on Chromebooks running ChromeOS while on-campus at the University of Alberta.
Applicability
The steps in the procedure below apply to anyone with a valid University of Alberta Campus Computing ID (CCID) wishing to connect to UWS from a Chromebook running ChromeOS version 114.X and above.
Procedure
1. Ensure your ChromeOS device is up to date with the latest version of ChromeOS. See Google’s Update your Chromebook’s operating system help article if you aren’t sure how to do that.
PLEASE NOTE: Older versions of ChromeOS may not be compatible with UWS
2. Open the Quick Settings Panel at the bottom right of your screen and click on the network icon.
3. Select UWS from the list of available wireless networks.
Troubleshooting Tip: |
4. Once you’ve selected UWS, a Join Wi-Fi Network window should appear. In this window, complete the fields with the settings listed below.
PLEASE NOTE: If a field is not listed below, it should be left blank or with the default setting.
EAP Method: Select PEAP from the dropdown menu
EAP Phase 2 authentication: Select MSCHAPv2 from the dropdown menu
Server CA Certificate: Select Default from the dropdown menu
Domain Suffix Match: Type ualberta.ca in the field
Identity: Type in your Campus Computing ID (CCID). Only enter your 8 character (or less) CCID. Do not include the @ualberta.ca suffix
Password: Type in your CCID password
Troubleshooting Tip: |
5. After all settings have been entered correctly, click Connect. Once your device is connected to UWS you will see UWS listed in the network icon and the icon should now be a solid color.
Troubleshooting Tip: |
6. If you encounter any errors or if UWS doesn’t work once connected, proceed to the Troubleshooting UWS Connection Issues on Chromebooks section below.
Troubleshooting UWS Connection Issues on Chromebooks
If the above steps failed, you can try the following steps for the most commonly encountered issues. If one step fails, move on the next one until your issue is resolved or you have completed the troubleshooting. Be sure to follow each step in order for best results.
Problem |
Resolution Steps |
I got a message saying my username or password was incorrect. |
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I’m connected to UWS but it says I have no internet. |
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Keywords: UWS, Chromebook, chromeOS, wifi, internet