How Do I Find My ConsignO Cloud Secret Word?
Offer letters initiated through Alfresco Process Services (APS) are distributed for signature via email using ConsignO Cloud, a secure electronic signature platform.
ConsignO Cloud enables recipients to sign documents from anywhere using desktops, smartphones and tablets. Signed documents are encrypted and hosted in Canadian data servers for a period of 90 days.
Offer letter signatories will receive two separate emails:
An email from Consigno (University of Alberta <consignocloud@notarius.com>) containing a link to the offer letter.
A separate email from our FreshService ticketing systems (UofA Service Portal, servprtl@ualberta.ca) containing the security password/secret word required to access the offer letter.
Note: Depending on your email provider (Gmail, Outlook, Yahoo, etc) and security settings, the password email may be caught by your Spam/Junk, Promotion, or Archive folders. It is also possible that if you have your Spam/Junk, Promotion, or Archive folders set to automatically delete, they won’t show up in your inbox or other folders.
To avoid the messages being sent to your spam folders, please update your security settings to identify these email addresses as safe.
What to do if you didn't get the password email:
Check your Spam, Junk or Promotional Mail folders.
Search your entire mailbox (often labeled "All Mail") for the sender address: consignocloud@notarius.com.
When you locate the password email be sure to mark it as “not spam” and add consignocloud@notarius.com to your safe sender list to avoid issues locating these emails in the future.
If you are unable to locate the password email please call the Staff Service Centre at 780 492 8000 (option 2) for further assistance.