The UofA Service Portal (Freshservice) is here to support your University of Alberta experience!

The Student Service Centre and the Staff Service Centre (HR/Finance Service Desk and IT Service Desk) are both available through the UofA Service Portal. 

The following overview showcases the primary functions of the UofA Service Portal.

1.	Typing in the search bar will provide you with relevant solution articles, service catalog items, and your historical service tickets related to your inquiry. It is recommended you search using keywords or simple phrases for best results.
2.	Clicking on a Service Catalog or General Inquiry tile will take you through the process to create and submit a service ticket. We recommend checking the relevant Service Catalog tile (Student Services, IT Services or Staff Services) to see if there is an existing service catalog tile for your inquiry or form. If you cannot locate an appropriate service catalog tile, please submit your inquiry using one of the General Inquiry tiles (Student Services, IT Services or Staff Services).  Note: depending on your relationship to the University, you may not have access to all categories or tiles.
3.	If you have any open UofA Service Portal tickets, they will be shown at the bottom of the screen. Click View all to see all open tickets. You may click in to an open ticket to view the ticket and respond, if necessary. If you would like to view your prior tickets (resolved or closed status), please see item 4 below.
4.	Click the hamburger menu located in the top left corner to view solution articles, access your complete service ticket history (including resolved and closed service tickets), and view all available service catalog categories.
5.	Click the profile icon in the top right corner to view and edit your profile. From here you may also view recent announcements from the Freshservice team.

If you encounter any issues using the UofA Service Portal during business hours, please reach out to the Staff Service Centre by phone or chatbot or the Student Service Centre by one of their available service channels.