University of Alberta

Login Sign up

Lost or Stolen Mobile Device Procedure

Modified on: Wed, 19 Jun 2024 10:17 AM

Introduction

This article explains what to do in the event of a lost or stolen University owned or Personal Expense Reimbursement (PER) mobile device.

 


Applicability

The article is intended for the campus community. 

 


Procedure

Where possible, please first check to see if you are able to locate your device using any available built-in location tracking services. For example "Find My" or equivalent. Please try to remotely wipe the device, if this feature is available.


For stolen items, please make sure you file a report with University of Alberta Protective Services (UAPS) at 780-492-5050.


  1. Please create a ticket with the Service Desk with the following information:
    1. Device make and model, and date lost/stolen
    2. If the device was stolen, please include the UAPS case number that you were given when you contacted UAPS.
    3. Completed Breach Reporting Form 
    4. SMS also requires that an asset disposal form be completed and returned to smssurplus@ualberta.ca
  2. If you will be requesting a new device to replace the old one, please follow your department's standard method for ordering new equipment.

 

 


Keywords: remote wipe, phone wipe, erase, iphone, android, blackberry, stolen, missing, cellular, suspend, telecom, telephone cellphone, mdm, mobile device management

Was this answer helpful?