Lost or Stolen Mobile Device Procedure
Modified on: Wed, 19 Jun 2024 10:17 AMIntroduction
This article explains what to do in the event of a lost or stolen University owned or Personal Expense Reimbursement (PER) mobile device.
Applicability
The article is intended for the campus community.
Procedure
Where possible, please first check to see if you are able to locate your device using any available built-in location tracking services. For example "Find My" or equivalent. Please try to remotely wipe the device, if this feature is available.
For stolen items, please make sure you file a report with University of Alberta Protective Services (UAPS) at 780-492-5050.
- Please create a ticket with the Service Desk with the following information:
- Device make and model, and date lost/stolen
- If the device was stolen, please include the UAPS case number that you were given when you contacted UAPS.
- Completed Breach Reporting Form
- Please fill this out to the best of your ability and email it to both ciso@ualberta.ca and privacy@ualberta.ca. We may contact you later if we have any questions.
- The form can be found here: https://www.ualberta.ca/information-and-privacy-office/media-library/information-and-privacy-office/library/forms/breach-reporting-form.doc
- SMS also requires that an asset disposal form be completed and returned to smssurplus@ualberta.ca.
- Please note that this must be completed by you/your department. IST is not able to submit these on your behalf.
- The form can be found here: https://www.ualberta.ca/finance-procurement-planning/media-library/finance/documents/fs-office-site/forms-cabinet/assetdisposalformassetretirement.docx
- If you will be requesting a new device to replace the old one, please follow your department's standard method for ordering new equipment.
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