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Transfer content from the Google Play Store

Modified on: Fri, 30 Aug 2024 12:21 PM

Introduction

This article was written to help users understand how to transfer purchased content from the Google Play Store to a Personal Gmail account. 

 


Applicability

This information is for any user on campus with a UAlberta Google Workspace account on the ualberta.ca and ualberta.net Google domains. 

 


IMPORTANT

Make sure that your full name, address, and payment methods are all up to date and identical in both your accounts before submitting a request. This will hopefully prevent any delays in processing the transfer request.

 


Before you get started

Google Support (Play Store) will require the email address with the content (ualberta.ca or ualberta.net) and the destination @gmail email address (transfer paid purchases to) before they can start the transfer process.

There will be an option for users (with paid purchases) to chat or email with Google Support (Play Store) https://support.google.com/googleplay/gethelp. This option will not appear for those users with only free purchases. Once the user selects chat or email, a Google Support agent will be able to assist with the transfer. Note, the transfer is for paid Play content only, it does not include any Workspace content or settings. It also does not transfer over any free content.

Open a private browser session

  • Open a Private or Incognito browsing session in your browser. 
  • Go to the Google Play Help website. You will be prompted to log in, ensure you are logging in with your @ualberta.ca or @ualberta.net email account credentials.
  • Follow the instruction presented below. 

 


 

Instructions 

Complete the following three steps in order to speak with Google Support about transferring your Play Store content to a personal Google account. 

 

Step 1: What can we help with?

In the "Tell us what we can help with" section enter Transfer account content and click Next

In the "Choose the best description of the issue" section choose the Transfer account content button

 

In the "Which specific area do you need support for?" dropdown choose one of the following options: Books, Google Play Apps, Movies & TV, or Play Games App

 

Once you make your choice click on Next step to continue

 

The page will proceed onto step 2

 

Step 2: Resources

This section titled, "People with similar issues have found these resources helpful." can be skipped

Click on the Next Step button to continue

 

Step 3: Contact options

You will have the option to Chat or Email Google Support (Chat is the recommended option).

Once you make your choice you will need to enter the following details:

  • First name
  • Last name
  • Transaction ID
  • Describe your issue

 

Note: the Transaction ID for each purchase can be found at pay.google.com under the Activity tab and by selecting the item. The Transaction details will be presented in the right pane slide out. 

 

 

Now click on the Submit button to continue onto Google Support for further assistance. 

 

Please note that Google Support will ask for the following information. You will need to:

  • Provide the email address for both accounts
  • Provide transaction IDs for each piece of content that needs to be transferred
  • Verify both accounts with a link provided by Google Support
  • Give consent in order for Google Support to proceed

 

 


Transfer Limitations

 

General:

You can only transfer all of your content. There are no partial transfers. In other words, everything in Account A will be transferred and merged with Account B.
You won’t lose any content in Account B.
You won’t be able to see the purchase history for transferred content on the new account.

Transfer Frequency:

Content can only be transferred once.
You can’t transfer your content back to Account A or to another account in future.

YouTube Movies:

If you purchased YouTube Movies, they won't be transferred to your new account.
You can find your purchased YouTube movies on your original account.

Subscriptions:

If you have any subscriptions, they won't be transferred to your new account.
To transfer subscriptions to your new account:
Cancel the subscription on your original account.
Re-subscribe on your new account

Movies Anywhere:

If you have movies from your Movies Anywhere account, they won’t be transferred to your new account.
To find your movies on your new account, connect your new account to your Movies Anywhere account.

 

 

 


Additional Information

 

Review your order history

You can always see your order history on Google Play or pay.google.com.

https://support.google.com/googleplay/answer/2850369?hl=en

 

 

 


Keywords: google play store, content transfer, google books, google play apps, google movies & tv, google play games app, youtube movies, movies anywhere, google play subscriptions
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