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Clear Browser Cache & Cookies

Modified on: Sun, 17 Mar 2024 4:45 PM

Introduction


This article provides instructions on how to clear your browser's cache & cookies. 


Applicability


This applies to all users at the University of Alberta and can be used to resolve a variety of internet browser issues.


Symptoms


Clearing your cache & cookies may be beneficial when running into strange log in issues, pages not loading, or receiving Security Certificate error messages.

 

Cause


Cookies, which are files created by websites you've visited, and your browser's cache, which helps pages load faster, make it easier for you to browse the web. However, sometimes these saved files have issues when changes are made to websites, and cause problems for your internet browser. 

 

Resolution


Each browser has their own way to clear the cache & cookies.

 

Computers:

 

Google Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache


Microsoft Edge:

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


Safari:

https://support.apple.com/en-ca/guide/safari/sfri47acf5d6/mac


Opera:

https://blogs.opera.com/mobile/2016/04/clear-browsing-history/

 

Mobile Devices:

 

Google Chrome (Android & iOS):

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en


Mozilla Firefox (iOS):

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios


Mozilla Firefox (Android):

https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data


Safari (iOS):

https://support.apple.com/en-ca/HT201265


Other ‘built-in’ Android browsers:

https://www.wikihow.tech/Clear-Your-Browser%27s-Cache-on-an-Android

 

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