Clear Browser Cache & Cookies

Introduction

This article provides instructions on how to clear your browser's cache & cookies.

Applicability

This applies to all users at the University of Alberta and can be used to resolve a variety of internet browser issues.

Symptoms

Clearing your cache & cookies may be beneficial when running into strange log in issues, pages not loading, or receiving Security Certificate error messages.

Cause

Cookies, which are files created by websites you've visited, and your browser's cache, which helps pages load faster, make it easier for you to browse the web. However, sometimes these saved files have issues when changes are made to websites, and cause problems for your internet browser.

Resolution

Each browser has their own way to clear the cache & cookies.

Computers:

Google Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Microsoft Edge:

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

Safari:

https://support.apple.com/en-ca/guide/safari/sfri47acf5d6/mac

Opera:

https://blogs.opera.com/mobile/2016/04/clear-browsing-history/

Mobile Devices:

Google Chrome (Android & iOS):

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Mozilla Firefox (iOS):

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

Mozilla Firefox (Android):

https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data

Safari (iOS):

https://support.apple.com/en-ca/HT201265

Other ‘built-in’ Android browsers:

https://www.wikihow.tech/Clear-Your-Browser%27s-Cache-on-an-Android