Enrol and Manage Self Service Password Reset Methods
Introduction
This article outlines how to enrol your Campus Computing ID (CCID) in Self Service Password Resets (SSPR). It will also outline how to manage your Self Service Password Reset (SSPR) methods, should you need to update or delete them.
Applicability
This article is for students, applicants, and staff who need to enrol in Self Service Password Resets (SSPR) or manage their reset options.
Procedure
Table of Contents
Prerequisites
Managing SSPR Methods
Renewing SSPR Methods
Troubleshooting Tips
Prerequisites
In order to enrol and manage your SSPR methods you must meet the following prerequisites:
- Know your CCID and password
- Access to a non-UAlberta email address or a mobile phone number which you own
Note: Self Service Password Reset (SSPR) enrolment is required. Any accounts not currently enroled in SSPR will see the below message when signing into online UAlberta applications using their primary CCID.
Managing SSPR Methods
1. Navigate to https://myccid.ualberta.ca/reset/manage.
2. Sign in using your CCID and password. Staff at the university will also need to authenticate using Duo MFA.
For more information on Duo, see Authenticate with Duo Security.
3. If you have do not have an email or mobile phone reset option set up you will have the option to add both. Although only one reset option is required, it is still recommended to add both in order to have a back up.
Select your preferred option by selecting either + Add Email or + Add Phone.
Note: The mobile phone reset option is only available to Canadian phone numbers.
4. If you have a previous self service option that you would like to update or delete, select Edit or Delete to the right of your SSPR option.
5. Fill out the form that appears,then select Update.
6. Depending on the SSPR method you selected, you will be sent either a text message or an email with a verification code.
7. Enter the code in the form and select Update.
If you do not receive an email or text message, select the resend option to have another one sent.
8. After entering the verification code, you will receive a message indicating that your chosen SSPR method was successful and verified. You can now use your email or phone number to reset your password in the future.
Renewing SSPR Methods
Your reset options will expire 1 year after you entered them. When they have expired you will be prompted to renew them when logging in using your CCID.
To renew your reset option(s), click on the link in the prompt. Then click on the Renew button beside your verification option and follow the prompts.
Troubleshooting Tips
The verification code does not work
Click the Cancel button to exit out of the verification form. Next click on Enter Your Verification Code to re-open the form and try again.
Try using a private or incognito browser. For instructions see: Open a Private or Incognito Browsing Session
If the above does not work, select the Resend option to receive a new verification code.
I did not receive a verification code
Check your spam/junk folder for the verification email.
If it is not there, select the Resend option to receive a new verification code.
I receive an error when trying to add an email or phone number
If you have requested a code multiple times without successfully adding the reset method, you may be locked out for an hour and will need to try again later or retry a previously sent verification code.
If you still receive an error message after an hour, please give the Shared Services IT Desk a call at 780 492 8000 ext. 1 with your 7 digit ID number. Their hours are Monday - Friday, 7:30AM - 6:00PM. Not including holidays.