Enrol and Manage Self Service Password Reset Methods
Introduction
This article will outline how to enrol and manage your Campus Computing ID (CCID) Self Service Password Reset (SSPR) methods such as an alternate email account and/or mobile phone number.
Applicability
This article will be useful for students, applicants and staff who need to enrol for Self Service Password Resets (SSPR) or change their reset methods.
Procedure
Having an up-to-date Self Service Password Reset method allows you to reset a forgotten CCID password on your own time, whenever you need it.
When first enroling in the Self Service Password Reset tool you will be asked to assign an alternate email address (not tied to your CCID) and/or mobile phone number that will be used for verification purposes in the event you forget your password. If you forget your password, these reset methods will be sent verification codes that you will use in the password reset process. Once a self service reset method has been enroled, you can change it at any time.
The instructions below provide information on how to enrol, verify, change, and delete a password reset method.
Prerequisites:
- You must know your CCID and Password. If you don't know your CCID password you cannot enrol in Self Service Password Resets or edit your reset methods,
- If using email as a reset method, you must enrol with an ALTERNATE email account that you have access to. This can be any other email account you have access to such as Gmail or Hotmail; AND/OR,
- If using a mobile phone number as a reset method, you must use a mobile phone number you own and have access to.
How to enrol reset methods for Self Service Password Resets
- Go to https://myccid.ualberta.ca/ to get started.
- Select Enrol Now on the homepage OR Self Service Password Reset Management under the Profile Manager menu.
Note: You may need to login to the UAlberta Login page with your CCID and password if you haven’t already.
- Click on the Add button in either the Email Reset Option or Mobile Phone Reset Option field.
- In the Update Reset Option window, enter your preferred reset option, your CCID password, and select UPDATE.
Important! A Verification Code will be sent to the entered reset option. It is needed for the next step.
- In the Verify Reset Option window, enter the verification code from step 4 in the Verification Code field, and select UPDATE.
NOTE! Verification codes expire in 1 hour. If your code is lost or expired, you can resend a code using the RESEND button on the Verify page.
- Ensure the Status field shows as Verified for the appropriate reset option.
How to change or delete your password reset methods for Self Service Password Resets
- Go to https://myccid.ualberta.ca/ to get started.
- Select Enrol Now on the homepage OR Self Service Password Reset Management under the Profile Manager menu.
Note: You may need to login to the UAlberta Login page with your CCID and password if you haven’t already.
- Click on the Edit or Delete button in either the Email Reset Option or Mobile Phone Reset Option field.
- Follow the on screen prompts. When editing a reset option, it will need be verified following the same steps as enroling for Self Service Password Resets.
Renewing Your Self Service Password Reset Methods
Your reset options will expire 1 year after you entered them. When they have expired you will be prompted to renew them when logging in to UAlberta Log In. To renew your reset option(s), simply click on the link in the prompt and click on the Renew button beside your verification option and follow the prompts.
Additional Verification Information
- If you do not complete the verification while adding the reset option, the Status for that reset option will show as Unverified.
- You can access the Verify Reset Option page at any time by clicking the Enter Verification Code button in the appropriate Reset Option section or by following the link in the message containing the verification code.
- If your code is lost or does not work, you can resend a code using the RESEND button on the Verify Reset Option page.
- Verification codes expire in 1 hour.
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If you have any questions or issues setting up your Self Service Password Reset methods, please contact Information Services & Technology.