Introduction

If a user with an active relationship is unable to log in to the computers in the libraries or a computer lab, this might be due to a recent configuration change for those two sets of computers that might require some users to resync their password before they can log in.

This should be a one-time event for a certain subset of users which is currently shrinking, and this Knowledge Base article will be retired after a review determines that there are no more accounts in this unsynced state.

Applicability

Anyone who is having trouble logging in to lab or library computers.

Details

Computer lab and library computer access is restricted to those with an active relationship at the University of Alberta. This does not include alumni, or other former students and staff. If a user without an active relationship needs access to library resources, they can request a temporary Library Network Access ID through the University of Alberta Libraries.

For users with an active relationship on campus, they should already be set up to log into computer labs and the libraries through their CCID. If they are unable to login, they can synchronize their password by visiting https://myccid.ualberta.ca/synchronize and filling in their CCID and password there.