Place calls from Campus Telephones (Dialing Instructions)

Introduction

This article outlines how to place phone calls from University of Alberta telephones.

Instructions are included for:

Emergency and 911 Calls
University Calls
Edmonton and Vicinity Calls
Long Distance Calls
Toll-Free Calls
Directory Assistance
Call Forwarding

Applicability

This article can be used by any faculty or staff member who wishes to use a PBX(Private Branch eXchange), VoIP (Voice over Internet Protocol), or Soft Phone (Cisco Jabber) to place a call.

Procedure

Emergency and 911 Calls

For Police, Fire or Ambulance please dial 911 using campus phones or a mobile phone. If you require University of Alberta Protective Services (UAPS) please dial 780-492-5050. If you have a maintenance emergency (flood, outage, etc.) please call the University Control Center at 780-492-4833 or go to uab.ca/fixit.

-- IMPORTANT NOTICE - Emergency Calling --

During an emergency, softphone technology currently will not provide accurate location data if used for an emergency 911 call. For this reason 911 calling has been disabled for all Jabber softphones and the call will be routed to a voice message.
It is recommended that you use a landline or the default dialer on a cellular phone if you need to call during an emergency to provide the most accurate location information to responders.

University Calls

Calling within the University of Alberta campus requires only 5 digits! This means that if you are trying to reach anyone on North Campus, South Campus, or Campus St. Jean from any of these areas, you only need to enter in the last five digits of their university phone number.

Calling within Augustana Campus requires only 4 digits. Calling between Augustana Campus and all other campuses is full ten-digit dialing. All other types of calls from Augustana Campus follow the same dialing rules as below.

Edmonton & Vicinity Calls

To make local Edmonton calls outside of the U of A campus, dialing 9 is no longer required. You can simply dial the ten-digit phone number.

Long Distance Calls

**Please note that you are no longer required to dial 9 as a prefix.**

Canada, USA, Caribbean

PBX & VOIP Users:
- Dial 1 + the ten-digit phone number
Centrex Users:
- Dial 1 + the ten-digit phone number

International

PBX Users:
- Dial 011 + country code + city code + number

VOIP Users:
- Dial 011 + country code + city code + number + #
Centrex Users:
- Dial 011 + country code + city code + number

Toll-Free Calls

**Please note that you are no longer required to dial 9 as a prefix.**

Dial 1 + 800 + seven-digit number
Dial 1 + 866 + seven-digit number
Dial 1 + 877 + seven-digit number
Dial 1 + 888 + seven-digit number

Directory Assistance

Local Directory Assistance

You can access local and long distance information within Canada by using an online directory such as www.411.ca for white page listings, and www.yellowpages.ca for yellow page listings, or by dialing 9 + 411.

Overseas Directory Assistance: Call the Help Desk at 780-492-8000
Toll-Free Numbers Directory Assistance: If you require assistance with the toll free number you are trying to call, dial 1-800-555-1212.

Call Forwarding (see user manual for your phone type to use these features)

Call Forward Internal Extension

You can call forward to another University number using the 5 digit internal number of your phone, with the exception of forwarding to or from Augustana Campus, which requires using the full ten-digit number.

Call Forward To Voicemail

You can call forward your phone to 2-2000 to send all messages to voicemail

Call Forward To External number/mobile

You can call forward your desk phone to a local phone number or mobile number by entering the full ten-digit number (example: 780-111-2233)

Tutorials:

Phone Manuals and tutorials are located here