Introduction

This article will describe the procedure for transferring ownership from the Bell Mobility and TELUS Mobility corporate accounts to a private or personal account.

Additionally, instructions will be provided for changing the user's name on the account.

Applicability

This article is for use by Departmental Telecom contacts. 

Procedure 

Transfer of Responsibility (ToR)/Porting a Service

The Departmental Telecom Contact will need to provide the approval for the Transfer/Porting of the service and therefore will need to initiate the request and submit the order in TEMS application

To move a mobile account from the University of Alberta corporate account to a private account

Bell Mobility

• ToR from Corporate to Personal
  • Departmental Telecom Contact submits an order (How To) in TEMS and Tangoe will process the order to Bell Mobility
  • Bell will put a memo on the account authorizing the ToR and the end user will be provided with instructions from Tangoe via email on how to complete the transfer.
  • There are no fees for this type of ToR and the individual will be responsible for the number, hardware and existing contract as of the day they complete the ToR

TELUS Mobility

• ToR from Corporate to Personal
  • When a mobile number is moving to a personal account, the departmental telecom contact submits an order (How To) in TEMS and Tangoe (corporate Authorized Administration on behalf of IST telecom) will process the order to release the number.
  • TELUS Mobility will then add a memo to the account and the end user will be provided with instructions from Tangoe via email on how to complete the transfer. (The University of Alberta does not create consumer accounts.)
  • If porting the number to a personal Telus account, the end user may be asked to fill out a TOWN form from Telus.

Change of Authorized User

1. The departmental Telecom Contact will submit an Assign Line request in the Tangoe Mobile Portal to have the authorized user (billing name) of a mobile number changed. 

2. Tangoe will process the order to the appropriate mobile service provider.