Change OnTheHub Account Eligibility
Introduction
University of Alberta Faculty, students, support staff and researchers are able to access and purchase a wide range of discounted software titles through OnTheHub.
Applicability
Your role (student, staff, faculty, etc.) with the University determines your accessibility to various software.
Follow these steps to change an OnTheHub account's eligibility to purchase or download software from OnTheHub. This may be necessary in the event that you've selected the wrong role (student, staff, faculty, etc.) when registering for an account on OnTheHub or if your role has changed since registering.
Procedure
To access OnTheHub, go to Log into ualberta.onthehub.com and sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page.
Table of Contents
Eligibility Change
Access Your Account Details
Request Eligibility Change
Account Verification
Renew Eligibility
Expired Eligibility
Eligibility Status
Account Verification
Eligibility Change
1. Access Your Account Details
Click on your name then select Your Account/Orders
2. Request Eligibility Change
Select the Eligibility tab and click Request Additional Eligibility
3. Account Verification
Enter your UAlberta email address to verify your eligibility
Choose which group you are a member of to change your software eligibility.
Verify and update your information as necessary and click Submit
You have reached the end and we hope we’ve been able to help in changing your eligibility OnTheHub.
Renew Eligibility
Expired Eligibility
Eligibility is set to expire one year after activating or renewing. If you see the following error message, please review the eligibility status.
1. Eligibility Status
Click on your name then select Your Account/Orders
Select the Eligibility tab
If your status indicates that your eligibility has expired, click Renew Eligibility
2. Account Verification
Enter your UAlberta email address to verify your eligibility
Choose which group you are a member of to change your software eligibility.
Verify and update your information as necessary and click Submit
You have reached the end and we hope we’ve been able to help in changing your eligibility OnTheHub.