Update OnTheHub Account Eligibility
Modified on: Tue, 19 Nov 2024 8:28 AMIntroduction
This article is designed to assist users with updating their OnTheHub account. Here you will find steps to renew or change your eligibility.
Applicability
You are unable to purchase software due to your eligibility expiring, or belonging to the wrong group. For example, having student eligibility, instead of faculty.
Procedure
Table of Contents
Before You Begin
To access OnTheHub, go to Log into ualberta.onthehub.com and sign in with your registered email address and password by selecting Sign In in the top right hand corner of the page.
Eligibility Change
1. Access Your Account Details
Click on your name then select Your Account/Orders
2. Request Eligibility Change
Select the Eligibility tab and click Request Additional Eligibility
3. Account Verification
Enter your UAlberta email address to verify your eligibility
Choose which group you are a member of to change your software eligibility.
Verify and update your information as necessary and click Submit
You have reached the end and we hope we’ve been able to help in changing your eligibility OnTheHub.
Renew Eligibility
Expired Eligibility
Eligibility is set to expire one year after activating or renewing. If you see the following error message, please review the eligibility status.
1. Eligibility Status
Click on your name then select Your Account/Orders
Select the Eligibility tab
If your status indicates that your eligibility has expired, click Renew Eligibility
2. Account Verification
Enter your UAlberta email address to verify your eligibility
Choose which group you are a member of to change your software eligibility.
Verify and update your information as necessary and click Submit
You have reached the end and we hope we’ve been able to help in changing your OnTheHub eligibility.